> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/bot/send-action/send-text-node-whatsapp-chatbot.md).

# Send Text

{% embed url="<https://app.supademo.com/demo/cmm34rw5p0ci5q1bry0lnf6pq?utm_source=link>" %}

#### Overview &#x20;

The **Send Text** action allows you to send a plain text message within a bot flow.

This action:

* Sends text-only messages (including URLs)
* Does not collect user input
* Automatically proceeds to the next node

#### Add a Send Text Action &#x20;

1. Click **Add Node**

{% embed url="<https://app.supademo.com/demo/cmp24o7n300p5ur0jihnqj5km?utm_source=link>" %}

2. Select **Send Action**
3. Choose **Send Text**

{% embed url="<https://app.supademo.com/demo/cmp25d0y400v2xn0j2dyg79en?utm_source=link>" %}

#### Action Name &#x20;

The **Action Name** is for internal reference only.

* It helps identify the action in the flow
* It does not appear to customers

{% embed url="<https://app.supademo.com/demo/cmp24q4em0001wb0jbdoh1owi?utm_source=link>" %}

Examples:

* Welcome Message
* Order Confirmation Text
* Payment Reminder

#### Message (Send Text Card) &#x20;

Enter the message content in the text editor.

This message:

* Is delivered immediately
* Does not expect a response

#### Character Limit &#x20;

Maximum length: **4096 characters**

#### Text Formatting Options &#x20;

**Bold** &#x20;

1. Select the text
2. Click **B**

{% embed url="<https://app.supademo.com/demo/cmp25l1lu00pjur0j1h2h8gk0?utm_source=link>" %}

***Italic*****&#x20;**&#x20;

1. Select the text
2. Click **I**

~~**Strikethrough**~~ &#x20;

1. Select the text
2. Click **S**

**Emojis** &#x20;

Click the **Emoji icon** to insert emojis.

#### Add Variable &#x20;

Use **Add Variable** to insert dynamic data into the message.

When sent, variables are automatically replaced with customer data.

{% embed url="<https://app.supademo.com/demo/cmp270in6004tws0jlwy1qs3i?utm_source=link>" %}

**Customer Fields** &#x20;

Predefined fields stored in the customer profile.

{% embed url="<https://app.supademo.com/demo/cmp26xm5800hdwz0j9g04vxx5?utm_source=link>" %}

Examples:

* Customer Name
* Phone Number
* Total Amount
* Custom Fields

Example:

Hi {{customer.name}}

To insert:

1. Click **Add Variable**
2. Select the required field
3. The variable is inserted automatically

#### Save and Deploy &#x20;

After configuring the message:

1. Click **Create** to add the action to the flow

{% embed url="<https://app.supademo.com/demo/cmp2743ir011yxn0j58oqobrx?utm_source=link>" %}

2. Connect it within the flow
3. Click **Publish** to deploy changes

{% embed url="<https://app.supademo.com/demo/cmp275up0010bur0juhk7vk87?utm_source=link>" %}

#### Example Message &#x20;

Hi {{customer.name}},\
Your order has been confirmed successfully.

Each customer receives a personalized message based on stored data.

#### Validation Before Publishing &#x20;

Before publishing:

* Ensure variables contain valid data
* Test the bot to verify correct replacement
* Confirm no variables appear blank