Send Text

Overview

The Send Text action allows you to send a plain text message within a bot flow.

This action:

• Sends text-only messages (including URLs)

• Does not collect user input

• Automatically proceeds to the next node

Add a Send Text Action

1. Click Add Node

2. Select Send Action

3. Choose Send Text

Action Name

The Action Name is for internal reference only.

• It helps identify the action in the flow

• It does not appear to customers

Examples:

• Welcome Message

• Order Confirmation Text

• Payment Reminder

Message (Send Text Card)

Enter the message content in the text editor.

This message:

• Is delivered immediately

• Does not expect a response

Character Limit

Maximum length: 4096 characters

Text Formatting Options

Bold

1. Select the text

2. Click B

Italic

1. Select the text

2. Click I

Strikethrough

1. Select the text

2. Click S

Emojis

Click the Emoji icon to insert emojis.

Add Variable

Use Add Variable to insert dynamic data into the message.

When sent, variables are automatically replaced with customer data.

Customer Fields

Predefined fields stored in the customer profile.

Examples:

• Customer Name

• Phone Number

• Total Amount

• Custom Fields

Example:

Hi {{customer.name}}

To insert:

1. Click Add Variable

2. Select the required field

3. The variable is inserted automatically

Save and Deploy

After configuring the message:

1. Click Create to add the action to the flow

2. Connect it within the flow

3. Click Publish to deploy changes

Example Message

Hi {{customer.name}}, Your order has been confirmed successfully.

Each customer receives a personalized message based on stored data.

Validation Before Publishing

Before publishing:

• Ensure variables contain valid data

• Test the bot to verify correct replacement

• Confirm no variables appear blank