Send Text
Overview
The Send Text action allows you to send a plain text message within a bot flow.
This action:
Sends text-only messages (including URLs)
Does not collect user input
Automatically proceeds to the next node
Add a Send Text Action
Click Add Node
Select Send Action
Choose Send Text
Action Name
The Action Name is for internal reference only.
It helps identify the action in the flow
It does not appear to customers
Examples:
Welcome Message
Order Confirmation Text
Payment Reminder
Message (Send Text Card)
Enter the message content in the text editor.
This message:
Is delivered immediately
Does not expect a response
Character Limit
Maximum length: 4096 characters
Text Formatting Options
Bold
Select the text
Click B
Italic
Select the text
Click I
Strikethrough
Select the text
Click S
Emojis
Click the Emoji icon to insert emojis.
Add Variable
Use Add Variable to insert dynamic data into the message.
When sent, variables are automatically replaced with customer data.
Customer Fields
Predefined fields stored in the customer profile.
Examples:
Customer Name
Phone Number
Total Amount
Custom Fields
Example:
Hi {{customer.name}}
To insert:
Click Add Variable
Select the required field
The variable is inserted automatically
Save and Deploy
After configuring the message:
Click Create to add the action to the flow
Connect it within the flow
Click Publish to deploy changes
Example Message
Hi {{customer.name}}, Your order has been confirmed successfully.
Each customer receives a personalized message based on stored data.
Validation Before Publishing
Before publishing:
Ensure variables contain valid data
Test the bot to verify correct replacement
Confirm no variables appear blank
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