Send Text Node

Learn how to send personalized text messages using the Send Text node in your WhatsApp chatbot, with bold, italic, and variables.

Overview

The Send Text node allows you to send a custom text message to your customers, without requiring input from them. This is ideal for sending updates, greetings, or notifications in an automated manner. With just a few clicks, you can customize the message with different font styles (bold, italic, strikethrough), emojis, and dynamic variables like customer names, ensuring personalized communication.

Step-by-Step Instructions

1. Add the Send Text Node:

   • Open your chatbot flow builder and search for the Send Text node.

   • Select the node to add it to your flow.

2. Type the Message:

   • In the text area, write the message you want to send.

   • You can write up to 4096 characters, so keep your message concise but detailed.

3. Customize Text Styles:

   • Bold: Select the text you want to emphasize and click the B icon. The selected text will be wrapped in asterisks (**bold text**).

   • Italic: Select the text and click the I icon. The text will be enclosed in underscores (_italic text_).

   • Strikethrough: Click the S icon to strike through the selected text, which will appear between tildes (~strikethrough text~).

4. Add Emojis:

   • Click the emoji icon and select an emoji to enhance the message. This can add a fun or expressive touch.

5. Add Variables:

   • Use variables to personalize the message for each customer. Click the Add Variables button to open a dropdown of available dynamic fields.

   • Choose the appropriate variable (e.g., customer name). The variable will be replaced with actual data when the message is sent.

     • Customer Fields: Pulls data from the customer’s profile (e.g., name).

     • Bot Variables: Dynamic variables managed by the bot during the conversation flow.

6. Review and Save:

   • After customizing, review the message and click Save to implement it in the flow.

For a complete walkthrough of how to use the Send Text node, watch our demonstration video below:

Examples

• Welcome Message: Hello, John! Welcome to our service. We hope you enjoy your experience 😊.

  • This message uses bold for emphasis, variables to address the customer by name, and an emoji to keep the tone friendly.

• Order Confirmation: Your order #12345 has been confirmed. Thank you for shopping with us!

  • Italicized text for the order number and bold to highlight important details.

Understanding WhatsApp Cloud API Capabilities

• The Send Text node allows for up to 4096 characters in a message.

• Formatting (bold, italic, strikethrough) and emojis are supported across all devices that use the WhatsApp Cloud API.

• Variables allow dynamic content, making each message feel personalized and ensuring customers receive relevant information.

FAQs

1. Can I send messages longer than 4096 characters? No, the maximum message length is 4096 characters. Shorten your message or break it into multiple messages if needed.

2. Why is my variable not displaying correctly? Ensure that the variable you selected has valid data. If the customer field is empty, the variable will not be replaced.

3. Can I send interactive messages with buttons using the Send Text node? No, the Send Text node only supports text. For buttons, use the [Interactive Message Node].

Troubleshooting Tips

• Message Not Sending: Check that the message content is within the character limit and that the selected variables have data.

• Incorrect Variable Values: Verify that the customer profiles contain the necessary data for each variable used.