Send Buttons
Create interactive messages with buttons using the Send Buttons node in the OwnChat WhatsApp Chatbot Builder. Enhance user engagement effortlessly.
Overview
The Send Buttons node in the OwnChat WhatsApp Chatbot Builder allows you to create interactive messages with up to three buttons. This feature enhances user engagement by providing quick response options. You can also include media and customize messages to deliver a compelling user experience.
Step-by-Step Instructions
Add the Send Buttons Node:
In your chatbot flow builder, search for the Send Buttons node.
Select the node to add it to your flow.
Input Header Text (Optional):
Add a header for your message (maximum of 60 characters). You can include variables, such as:
Example:
Hello {{customer.name}}
Configure Media (Optional):
Decide if you want to include media in the message:
Has Media: Choose whether to include media or not.
Media Type: Select from the following options:
Image (Max Size: 5MB)
Video (Max Size: 16MB)
Document (Max Size: 100MB)
Media Upload: Upload the desired media file according to the selected type.
Input Body Text:
Enter the body text for the message (maximum of 4096 characters). Variables can also be utilized here to personalize the message.
Input Footer Text (Optional):
Add footer text for the message (maximum of 60 characters). Variables can also be included in this section.
Add Buttons:
You can add a maximum of three buttons to your message.
For each button, specify the button text (maximum of 20 characters).
You can drag and drop the buttons to change their positions, and click the “-” icon to remove a button.
Click on Add New Button to create additional buttons.
Configure Error Handling:
Error Attempt: Define how many invalid button attempts are allowed before taking further action.
Error Message: Set a message to prompt users for valid input if they exceed the error attempt limit.
Action on Invalid: Choose what happens when the limit is exceeded:
End the Flow: Stops the conversation completely.
Fallback Flow: Trigger another action to manage the situation.
Store Response in Variable: Select a bot variable to store the text of the button clicked by the user.
Preview and Save:
Review your configuration and ensure all text, media, and button settings are correct before saving the node in your flow.
FAQs
Can I have more than three buttons?
No, you can only add a maximum of three buttons in the Send Buttons action.
What happens if the user doesn't click a button?
If the user attempts to respond without clicking a button, you can set an error message and define actions for invalid attempts.
Can I use variables in the button text?
No, the button text has a fixed limit of 20 characters and cannot include variables.
Troubleshooting Tips
Button Position Issues: Ensure that you have correctly dragged and dropped buttons if they appear out of order.
Error Message Not Displaying: Double-check your error handling settings to ensure the message is set correctly.
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