Send Audio
Overview
The Send Audio action allows you to send a voice message or audio file within a bot flow.
This action:
Sends an audio message
Does not collect user input
Automatically proceeds to the next connected node
Add a Send Audio Action
Click Add Node
Select Send Action
Choose Send Audio
The Send Audio configuration panel will open.
Action Name
The Action Name is used for internal reference.
Helps identify the action within the flow
Does not appear to customers
Example:
9999 Special Launch
Media Upload Type
You must choose how the audio will be uploaded.
Available options:
From Media
URL
Upload Type: From Media
Use this option to select an audio file from the Media Collection.
Steps:
Select Upload Type – From Media
Click Upload Media
Choose the required audio file from the popup
Confirm selection
The selected audio file will be attached to the action.
Upload Type: URL
Use this option to send an audio file using a direct URL.
URL
Enter the publicly accessible audio file URL.
Fallback URL
Enter a backup audio URL.
If the primary URL fails or is inaccessible, the fallback URL will be used.
Caption (Optional)
You can add caption text along with the audio message.
Caption features:
Maximum length: 4096 characters
Supports emojis
Supports text formatting
Supports variables
Use captions to provide context or additional information.
Text Formatting Options (Caption)
Bold
Select the text
Click B
Italic
Select the text
Click I
Strikethrough
Select the text
Click S
Emojis
Click the Emoji icon to insert emojis.
Add Variable
Use Add Variable to insert dynamic data into the caption.
When the message is sent, variables are replaced with customer-specific data.
Customer Fields
Predefined fields stored in the customer profile.
Examples:
Customer Name
Phone Number
Total Amount
Custom Fields
Example usage:
Hi {{customer.name}}
To insert a variable:
Click Add Variable
Select the required field
The variable will be inserted automatically
Supported File Formats
The following audio formats are supported:
audio/aac
audio/mp4
audio/mpeg
audio/amr
audio/ogg
File Size Limit
Maximum file size: 5 MB Files exceeding this size will not be accepted.
Save and Deploy
After configuring the action:
Click Create to add the action to the flow
Connect the node within the flow
Click Publish to deploy the configuration
Validation Before Publishing
Before publishing:
Confirm file format and size meet requirements
Verify URL accessibility (if using URL upload type)
Ensure fallback URL is valid (if configured)
Test the flow to confirm correct audio delivery
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