Send Audio

Learn how to send audio messages using the Send Audio node in your WhatsApp chatbot for better customer engagement.

Overview

The Send Audio node allows you to share audio files with your customers through WhatsApp. You can upload audio directly from your media collection or provide an external URL. This feature enhances your communication by enabling rich audio messages, perfect for sharing notifications, alerts, or engaging content.

Step-by-Step Instructions

1. Add the Send Audio Node:

   • In your chatbot flow builder, search for the Send Audio node.

   • Select the node to add it to your flow.

2. Choose Upload Type:

   • You have two options for uploading audio:

     • From Media: Select this option to upload an audio file from your existing media collection.

       • A popup will appear where you can choose the desired audio file.

     • URL: Select this option to send an audio file from an external URL.

       • Enter the URL of the audio file in the provided field.

3. Provide Fallback URL (if applicable):

   • If you selected the URL upload type, enter a fallback URL. This will be used if there are any issues with the primary media URL provided.

4. Upload Media:

   • For the From Media option, after selecting the audio file, confirm your choice to upload it.

   • Ensure that the audio file meets the following requirements:

     • File Formats: "audio/aac", "audio/mp4", "audio/mpeg", "audio/amr", "audio/ogg"

     • File Size: Maximum of 5MB.

5. Preview and Save:

   • Review your audio file and ensure everything is correct, then click Save to implement it in the flow.

For a complete walkthrough of how to use the Send Audio node, watch our demonstration video below

In this video, we cover everything from adding the node to uploading audio files and providing URLs.

Understanding WhatsApp Cloud API Capabilities

• The Send Audio node supports audio uploads from both your media collection and external URLs

• Ensure your audio files meet the specified formats and size limitations set by the WhatsApp Cloud API for successful delivery.

FAQs

1. What file formats can I use for audio? You can use "audio/aac", "audio/mp4", "audio/mpeg", "audio/amr", or "audio/ogg" formats for audio files.

2. What is the maximum file size for audio? The maximum file size allowed for an audio file is 5MB. Ensure your audio files are within this limit to avoid upload issues.

3. Can I provide a URL for the audio file? Yes, you can send an audio file from an external URL, and you can also set a fallback URL in case the primary URL fails.

Troubleshooting Tips

• Audio Not Sending: Check that the audio file meets the format and size requirements. Ensure the URL is correct if using the URL option.

• Fallback URL Not Working: Ensure that the fallback URL is accessible and meets the same requirements as the primary audio URL.