Send Video

Overview

The Send Video action allows you to send a video file within a bot flow.

This action:

• Sends a video message

• Supports optional caption text

• Does not collect user input

• Automatically proceeds to the next connected node

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Add a Send Video Action

1. Click Add Node

1. Select Send Action

2. Choose Send Video

The Send Video configuration panel will open.

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Action Name

The Action Name is used for internal reference.

• Helps identify the action within the flow

• Does not appear to customers

Example:

• Product Demo Video

• 9999 Special Launch

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Media Upload Type

You must choose how the video will be uploaded.

Available options:

• From Media

• URL

Upload Type: From Media

Use this option to select a video from the Media Collection.

Steps:

1. Select Upload Type – From Media

2. Click Upload Media

1. Choose the required video from the popup

2. Confirm selection

The selected video will be attached to the action.

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Upload Type: URL

Use this option to send a video using a direct URL.

URL

Enter the publicly accessible video URL.

Fallback URL

Enter a backup video URL.

If the primary URL fails or is inaccessible, the fallback URL will be used.

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Caption (Optional)

You can add caption text along with the video.

Caption features:

• Maximum length: 4096 characters

• Supports emojis

• Supports text formatting

• Supports variables

Use captions to provide context or additional information.

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Text Formatting Options (Caption)

Bold

1. Select the text

2. Click B

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Italic

1. Select the text

2. Click I

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Strikethrough

1. Select the text

2. Click S

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Emojis

Click the Emoji icon to insert emojis.

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Add Variable

Use Add Variable to insert dynamic data into the caption.

When sent, variables are automatically replaced with customer-specific data.

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Customer Fields

Predefined fields stored in the customer profile.

Examples:

• Customer Name

• Phone Number

• Total Amount

• Custom Fields

Example usage:

Hi {{customer.name}}

To insert a variable:

1. Click Add Variable

2. Select the required field

3. The variable will be inserted automatically

Supported File Formats

• video/mp4

• video/3gp

File Size Limit

Maximum file size: 16 MB

Files exceeding this limit will not be accepted.

Save and Deploy

After configuring the action:

1. Click Create to add the action to the flow

1. Connect the node within the flow

2. Click Publish to deploy changes

Validation Before Publishing

Before publishing:

• Confirm file format and size meet requirements

• Verify URL accessibility (if using URL upload type)

• Ensure fallback URL is valid (if configured)

• Test the flow to confirm proper video delivery