Send Video
Overview
The Send Video action allows you to send a video file within a bot flow.
This action:
Sends a video message
Supports optional caption text
Does not collect user input
Automatically proceeds to the next connected node
Add a Send Video Action
Click Add Node
Select Send Action
Choose Send Video
The Send Video configuration panel will open.
Action Name
The Action Name is used for internal reference.
Helps identify the action within the flow
Does not appear to customers
Example:
Product Demo Video
9999 Special Launch
Media Upload Type
You must choose how the video will be uploaded.
Available options:
From Media
URL
Upload Type: From Media
Use this option to select a video from the Media Collection.
Steps:
Select Upload Type – From Media
Click Upload Media
Choose the required video from the popup
Confirm selection
The selected video will be attached to the action.
Upload Type: URL
Use this option to send a video using a direct URL.
URL
Enter the publicly accessible video URL.
Fallback URL
Enter a backup video URL.
If the primary URL fails or is inaccessible, the fallback URL will be used.
Caption (Optional)
You can add caption text along with the video.
Caption features:
Maximum length: 4096 characters
Supports emojis
Supports text formatting
Supports variables
Use captions to provide context or additional information.
Text Formatting Options (Caption)
Bold
Select the text
Click B
Italic
Select the text
Click I
Strikethrough
Select the text
Click S
Emojis
Click the Emoji icon to insert emojis.
Add Variable
Use Add Variable to insert dynamic data into the caption.
When sent, variables are automatically replaced with customer-specific data.
Customer Fields
Predefined fields stored in the customer profile.
Examples:
Customer Name
Phone Number
Total Amount
Custom Fields
Example usage:
Hi {{customer.name}}
To insert a variable:
Click Add Variable
Select the required field
The variable will be inserted automatically
Supported File Formats
video/mp4
video/3gp
File Size Limit
Maximum file size: 16 MB
Files exceeding this limit will not be accepted.
Save and Deploy
After configuring the action:
Click Create to add the action to the flow
Connect the node within the flow
Click Publish to deploy changes
Validation Before Publishing
Before publishing:
Confirm file format and size meet requirements
Verify URL accessibility (if using URL upload type)
Ensure fallback URL is valid (if configured)
Test the flow to confirm proper video delivery
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