Send Video

Learn how to send video messages using the Send Video node in your WhatsApp chatbot for effective customer engagement.

Overview

The Send Video node enables you to share video files with your customers via WhatsApp. This action allows for engaging communication by sending visual content directly in your messages. You can upload videos from your media collection or provide an external URL. Including a caption enhances the message, providing context or additional information.

Step-by-Step Instructions

1. Add the Send Video Node:

   • In your chatbot flow builder, search for the Send Video node.

   • Select the node to add it to your flow.

2. Choose Upload Type:

   • You have two options for uploading videos:

     • From Media: Select this option to upload a video from your existing media collection.

       • A popup will appear where you can choose the desired video file.

     • URL: Select this option to send a video from an external URL.

       • Enter the URL of the video file in the provided field.

3. Provide Fallback URL (if applicable):

   • If you selected the URL upload type, enter a fallback URL. This will be used if there are any issues with the primary media URL provided.

4. Add a Caption (Optional):

   • You can include a caption to accompany the video. The caption can contain up to 4096 characters and supports emojis, various font styles, and variables for dynamic content.

   • Type your caption in the designated area below the video upload fields.

5. Upload Media:

   • For the From Media option, after selecting the video file, confirm your choice to upload it.

   • Ensure that the video file meets the following requirements:

     • File Formats: "video/mp4", "video/3gp"

     • File Size: Maximum of 16MB.

6. Preview and Save:

   • Review your video file and caption, then click Save to implement it in the flow.

For a complete walkthrough of how to use the Send Video node, watch our demonstration video below

In this video, we cover everything from adding the node to uploading videos and including captions.

Understanding WhatsApp Cloud API Capabilities

• The Send Video node supports video uploads from both your media collection and external URLs.

• Captions can enhance the video message with context and support a variety of formats, making the message more engaging.

• Ensure your video files adhere to the specified formats and size limitations set by the WhatsApp Cloud API for successful delivery.

FAQs

1. What file formats can I use for videos? You can use "video/mp4" or "video/3gp" formats for video files.

2. What is the maximum file size for videos? The maximum file size allowed for a video file is 16MB. Ensure your videos are within this limit to avoid upload issues.

3. Can I provide a URL for the video file? Yes, you can send a video file from an external URL, and you can also set a fallback URL in case the primary URL fails.

Troubleshooting Tips

• Video Not Sending: Check that the video file meets the format and size requirements. Ensure the URL is correct if using the URL option.

• Fallback URL Not Working: Ensure that the fallback URL is accessible and meets the same requirements as the primary video URL.