Ask Action

The Ask Action allows you to engage users by asking questions and collecting responses in an interactive, dynamic way. Whether gathering personal details, feedback, or preferences, the Ask Action gives you the flexibility to structure your chatbot conversations for optimal user interaction. From handling various input types to managing response validation, the Ask Action simplifies data collection in WhatsApp flows, ensuring seamless and error-free interactions.

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Key Features:

• Collect user input through customizable fields (text, address, etc.)

• Handle invalid responses with automated error messaging

• Use dynamic variables to personalize questions

• Configure fall-back actions for invalid inputs

• Store responses for later use in the flow

Why Use the Ask Action?

The Ask Action is an essential tool for building conversational flows where collecting and validating information is key. Whether you need to ask for names, addresses, phone numbers, or other user details, this action provides a robust framework for asking the right questions and ensuring you receive valid responses. Customize each question, manage error attempts, and store data easily for further actions.

List of Ask Action Modules

Ask Text

Collect text-based responses from users for questions such as names or feedback.

Ask Number

Ask users to input numerical data, such as age, phone numbers, or IDs.

Ask Email

Request users to enter their email addresses and validate the format.

Ask Phone Number

Capture phone numbers, formatted correctly, for contact purposes.

Ask Date

Allow users to input a date using a predefined format (e.g., YYYY-MM-DD).

Ask File

Enable users to upload files or images directly within the chat.

Ask URL

Request users to input a valid URL, ensuring the response follows proper web address formatting.

Ask Location

Collect the user’s location details, such as latitude and longitude, enabling location-based responses.

Ask Address

Gather complete address information, including city, state, and postal code, in a structured format.

Ask Address List

Provide a list of saved addresses for the user to choose from, simplifying the selection process.

Ask Flow

Request users to engage in a predefined flow, guiding them through a series of inputs for more complex data collection.

Why Use Send Actions?

The Send Action feature empowers you to design versatile and engaging chat flows. Whether you are sending product information, guiding users through selection options, or delivering multimedia content, the flexibility of the Send Action helps improve user engagement and makes communication seamless.

By understanding the variety of content types that can be sent, you can tailor each interaction to meet user needs, foster better engagement, and ultimately deliver a higher-quality experience within your OwnChat WhatsApp Chatbot.

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Explore each send action type in detail to understand how to effectively use them within your chatbot flows and optimize user engagement.