# Send Action

{% embed url="<https://app.supademo.com/demo/cmltbh0100tzbd2nt4fs8ddfr?utm_source=link>" %}

### Navigation & Dashboard Overview &#x20;

#### Access Chatbot Module &#x20;

1. Click the **Bot** icon in the left menu
2. The Chatbot Dashboard will open

### Chatbot Dashboard Overview &#x20;

**Search Bar** &#x20;

Use the search bar to find a specific bot.

**Status Filter (All Status)**&#x20;

Filter bots by:

* Active Bots – Live bots
* Inactive Bots – Unpublished bots

**View Options** &#x20;

* Grid View – Manage integrations or extensions
* List View – Switch to detailed list format

**Reload** &#x20;

Click **Reload** to sync bot data.

### Create a Chatbot &#x20;

There are two methods to create a chatbot.

#### Option 1: Create Custom Bot &#x20;

1. Click **Create New Bot**
2. Enter required details
3. Click **Create**

#### Bot Configuration Fields &#x20;

**Bot Name** &#x20;

Enter a descriptive name.

Examples:

* Customer Support Bot
* Order Tracking Bot
* Menu Bot

You can rename or switch bots from the dropdown at the top.

**Trigger Type** &#x20;

Select **Text**.

Enter keyword(s) users must type.

Examples:

* Hi
* Hello
* Menu
* Support

Multiple keywords can be added:\
Hi, Hello, Start, Menu

**Channel Type**&#x20;

Set as **WhatsApp**.

**Bot Expiry Time**&#x20;

Enter inactivity duration in minutes.

Example: 15 minutes

Purpose:

* Automatically end inactive sessions
* Maintain structured conversations

**Background Colour** &#x20;

Select a colour for visual identification in the dashboard.

Click **Create** after completing required fields.

### Option 2: Create from Bot Library &#x20;

1. Go to **Bot Library**
2. Select a template (e.g., Food Booking, Education)
3. Click **Duplicate**
4. Modify as required

Use this method to start with predefined flow structures.

#### Editing and Publishing the Bot &#x20;

#### Edit Bot &#x20;

1. Click **Edit Bot**
2. Make changes
3. Click **Update**

#### Publish Bot &#x20;

1. Enable the **Publish Toggle** (top right)

Status Indicators:

* Grey – Bot not published
* Green – Bot is live

You can also view:

* Bot status
* Last updated time

If no changes are made, publishing remains disabled.

### Bot Actions (Flow Builder Overview) &#x20;

Bot Actions is used to build automation flows and define conversation logic.

#### Add Node &#x20;

Click **Add Node** to add flow steps.

Available action types:

* Send Action – Send messages
* Ask Action – Collect user input
* Utility – Perform backend actions
* Connection – Connect flow paths

#### No-Response Flow &#x20;

Accessible from the **Settings icon.**

Used to:

* Handle inactive users
* Send follow-up messages
* Prevent conversation drop-offs

**Flow Completion** &#x20;

Used to properly end the conversation.

Purpose:

* Close the flow smoothly
* Ensure structured conversation ending

### Flow Builder Controls &#x20;

Right-side toolbar options:

* Zoom In
* Zoom Out
* Current Zoom Level Indicator
* Reset
* Reset View Position
* Star Icon – Auto-align layout
* Help Icon

#### Help Icon &#x20;

Displays keyboard shortcuts for faster navigation.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ownchat.app/bot/send-action.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.