Send Action

Learn about the Send Action in the OwnChat WhatsApp Chatbot Builder. Explore the different types of messages you can send, including text, templates, products, media, and more.

What is the Send Action?

The Send Action in the OwnChat WhatsApp Chatbot Builder allows you to deliver various types of content and messages to your users. These actions form the foundation for all outgoing communication within your chatbot flow. Whether you’re sending a simple text message, sharing media, or providing interactive product options, Send Action gives you the flexibility to structure your message precisely how you want it.

From plain text to rich media, you can tailor the messaging experience to suit the needs of your users and the context of your interaction. By leveraging Send Action, you ensure that your users receive timely and relevant information clearly and engagingly.

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What Are the Types of Send Actions?

The Send Action consists of several different types of content you can send within a WhatsApp message. Each type offers unique customization options to enhance the messaging experience. Below is an overview of each type:

Send Text

Send customizable text messages with styles and emojis. Perfect for updates and conversations.

Send Audio

Share voice messages or sound clips via upload or URL. Size limit: 5MB.

Send Video

Deliver video messages with optional captions. Upload or link, max size: 16MB.

Send Document

Share documents (PDF, Word) via upload or URL. Max size: 100MB.

Send Image

Send images with captions from media or URL. Size limit: 5MB.

Send Template

Use pre-approved templates for formatted messages. Supports dynamic variables.

Send Product

share single or multiple products from your catalog. Choose static or dynamic options.

Send Buttons

Add up to 3 interactive buttons for quick user responses. Customize text and manage errors.

Send List

Send structured lists for user selection. Options can be static or dynamic.

Send CTA (Call to Action)

Include buttons for user actions, like visiting URLs. Enhance with media.

Why Use Send Actions?

The Send Action feature empowers you to design versatile and engaging chat flows. Whether you are sending product information, guiding users through selection options, or delivering multimedia content, the flexibility of the Send Action helps improve user engagement and makes communication seamless.

By understanding the variety of content types that can be sent, you can tailor each interaction to meet user needs, foster better engagement, and ultimately deliver a higher-quality experience within your OwnChat WhatsApp Chatbot.

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Explore each send action type in detail to understand how to effectively use them within your chatbot flows and optimize user engagement.