Templates
Creating templates in Ownchat for WhatsApp helps businesses streamline and personalize customer communications with pre-approved message formats for different types of customer interactions.
Template settings:
When setting up a template, businesses specify details such as the template name, category (like utility, marketing, or authentication), and language.
Depending on the needs, templates can be either standard, containing message content with variables, or with Media interactive message content like images, videos, documents and audios.
Additionally, In Media and interactive type, businesses can add buttons for quick replies, calls to action (such as URLs or phone numbers), or to copy offer codes. Through these quick reply buttons, we can trigger Bot based on the intent and send automated messages more effectively for customer interactions.
Enabling button analytics allows tracking of customer interactions with these buttons.
Once created and got approval for these templates facilitate consistent messaging and access it through chat screen, bot and workflow, enhance customer engagement, and ensure compliance with WhatsApp's messaging policies, optimizing the overall customer service experience.
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