# Block, Unblock, Tags, User Details

### Overview  

This section covers customer management controls available inside the Chat Screen:

* **Block / Unblock Contact** – Control whether a customer can send messages
* **Tags** – Segment and categorize customers
* **User Details** – View customer information within the chat

These features help manage communication, organize contacts, and maintain structured customer handling.

### How to Access the Feature  

Navigation Path:

Dashboard → Inbox → Open Conversation

Block/Unblock, Tags, and User Details are accessible within the Chat Screen.

{% embed url="<https://app.supademo.com/demo/cmlghf92z1b9e60ae9tb2aed1?utm_source=link>" %}

### Block a Contact &#x20;

Blocking a contact prevents them from initiating or continuing conversations.

#### Steps: &#x20;

1. Click the **Block** button<br>

{% embed url="<https://app.supademo.com/demo/cmoifb5g9037jz10jje8ytsjv?utm_source=link>" %}

1. Click **Yes** to confirm<br>

{% embed url="<https://app.supademo.com/demo/cmoifc0xx02zp2m0jcomc1xvr?utm_source=link>" %}

The selected contact will be blocked and cannot interact further.

### Unblock a Contact &#x20;

You can restore access for a previously blocked contact.

#### Steps: &#x20;

1. Click **Unblock** Customer<br>

{% embed url="<https://app.supademo.com/demo/cmoifdakn007e0o0jwivogekz?utm_source=link>" %}

1. Click **Yes** to confirm<br>

{% embed url="<https://app.supademo.com/demo/cmoifebdn038lz10j1x6dosht?utm_source=link>" %}

The contact will now be able to interact again.

### Add Tags to Contact &#x20;

Tags help you categorize and organize customer conversations for better tracking and segmentation.

**Steps:** &#x20;

1. Click **Add Tags**<br>

{% embed url="<https://app.supademo.com/demo/cmoiffaj202zw2m0jqom6r8s7?utm_source=link>" %}

2. Select or enter relevant tags<br>

{% embed url="<https://app.supademo.com/demo/cmoifgvyv038nz10j39x8ima0?utm_source=link>" %}

2. Click **Save Tags**

Tags will be applied to the selected contact.

### View More Tags &#x20;

If a contact has multiple tags:

**Steps:** &#x20;

1. Click **Show More**<br>

{% embed url="<https://app.supademo.com/demo/cmoifj38x03012m0j62u0zxyk?utm_source=link>" %}

2. View the complete list of assigned tags

### Remove Tags &#x20;

You can remove tags from a contact when they are no longer relevant.

#### Steps: &#x20;

1. Locate the tag
2. Click the (×) icon next to the tag name<br>

{% embed url="<https://app.supademo.com/demo/cmoifj38x03012m0j62u0zxyk?utm_source=link>" %}

The tag will be removed instantly.

### Navigate Back &#x20;

**Steps:** &#x20;

1. Click the **Back Arrow**

Return to the previous chat view

### User Details &#x20;

**Overview** &#x20;

User Details displays customer information within the Chat Screen.

This allows users to view contact information while managing conversations.

**What You Can Access** &#x20;

Inside User Details:

* Customer information
* Assigned tags
* Associated notes

This supports better context and informed communication.

{% embed url="<https://app.supademo.com/demo/cmoldcs4v009yys0jg6yuo9ek?utm_source=link>" %}

### **Important Notes**&#x20;

* Blocking restricts incoming messages from the customer.
* Unblocking restores communication.
* Tags are used for segmentation and campaign targeting.
* User details are visible internally and help improve workflow.


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