> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/chat-screen/24-hours-conversation-history.md).

# 24 Hours Conversation History

{% embed url="<https://app.supademo.com/demo/cmlc99a9i4dyzvhwzvizv2r02?utm_source=link>" %}

Tracks the active WhatsApp messaging window between the business and the customer.

* Displays a real-time conversation timer inside the Chat Screen.

* Shows the duration of the current session based on WhatsApp’s 24-hour messaging rule.

* Conversations can be initiated by:
  * The customer
  * The business (using an approved template)

* During the active 24-hour window:
  * Free-form messages can be sent

{% embed url="<https://app.supademo.com/demo/cmoi7jrhv018gx70jhs45ts5f?utm_source=link>" %}

* After the 24-hour window expires:
  * Only approved templates can be sent
  * Free-form messaging is restricted
* A new 24-hour window starts when the customer sends a new message.