24 Hours Conversation History

• Tracks the active WhatsApp messaging window between the business and the customer.

• Displays a real-time conversation timer inside the Chat Screen.

• Shows the duration of the current session based on WhatsApp’s 24-hour messaging rule.

• Conversations can be initiated by:

  • The customer

  • The business (using an approved template)

• During the active 24-hour window:

  • Free-form messages can be sent

• After the 24-hour window expires:

  • Only approved templates can be sent

  • Free-form messaging is restricted

• A new 24-hour window starts when the customer sends a new message.