# Upload the Bulk Contact

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### Upload the File &#x20;

1. Navigate to **Contacts**
2. Click **Add Customer**
3. Select **Bulk Upload**
4. Upload the prepared CSV file

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5. Enter a name for the import file

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6. Optionally add tags
7. Click **Continue**

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The system will begin processing the file.

Processing time: approximately **2–5 minutes**, depending on file size.

### Track Upload Progress &#x20;

To check upload status:

1. Go to **Settings**
2. Click **Upload History**

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You can view:

* Processing status
* Completed uploads
* Summary report

### Upload Summary &#x20;

After processing completes, you will see:

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* **Created Count** – New contacts added
* **Updated** – Existing contacts updated using mobile numbers
* **Duplicate** – Duplicate contacts identified (only one record uploaded)

#### Handle Upload Errors &#x20;

If errors occur:

* An error message will appear
* Download the error report
* Review failed rows and error details
* Correct the file
* Save again as CSV
* Re-upload the file

#### Access Uploaded Contacts &#x20;

1. Return to the **Contacts** screen

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1. View successfully uploaded contacts
2. Use filters and tags for segmentation

### Export Contacts &#x20;

This section explains how to export customer records.

Exporting allows you to download contact data for reporting or analysis.

#### Export Contacts in One Click &#x20;

1. Go to the **Contacts** screen
2. Click **Settings** (near the **Add Customer** button)
3. Select **Export Contact** from the dropdown

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The exported contact file will be sent to the logged-in OwnChat user's email address.

You can download the file from your email and analyze the contact data as needed.

### Filters on Contact Screen &#x20;

Filters help you quickly narrow down contacts based on specific conditions.

#### Access Filters &#x20;

1. Go to the **Contacts** screen
2. Click the **Filter icon** located at the top right

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A filter dialog box will open.

#### Apply Filters &#x20;

1. Select a field

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1. Choose a condition
2. Enter or select the required value
3. Click **Apply**

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The contact list will update based on the selected criteria.

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### Important Note About Filters &#x20;

* Filters are temporary
* They are not saved
* They are used only for quick filtering purposes

Use filters when you need to quickly view contacts matching specific conditions.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
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```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.