> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/contact-screen/upload-the-bulk-contact.md).

# Upload the Bulk Contact

{% embed url="<https://app.supademo.com/demo/cmlarlacg380mvhwzrtfv7h2d?utm_source=link>" %}

### Upload the File &#x20;

1. Navigate to **Contacts**
2. Click **Add Customer**
3. Select **Bulk Upload**
4. Upload the prepared CSV file

{% embed url="<https://app.supademo.com/demo/cmoikln3n016j0o0jg5c4uohg?utm_source=link>" %}

{% embed url="<https://app.supademo.com/demo/cmoikpvu90449z10jfbqwj39y?utm_source=link>" %}

5. Enter a name for the import file

{% embed url="<https://app.supademo.com/demo/cmoikooyl016m0o0jd5nmquk8?utm_source=link>" %}

6. Optionally add tags
7. Click **Continue**

{% embed url="<https://app.supademo.com/demo/cmoikqv23044bz10j16iouebk?utm_source=link>" %}

The system will begin processing the file.

Processing time: approximately **2–5 minutes**, depending on file size.

### Track Upload Progress &#x20;

To check upload status:

1. Go to **Settings**
2. Click **Upload History**

{% embed url="<https://app.supademo.com/demo/cmoiku3dw019z0o0juick2wsc?utm_source=link>" %}

You can view:

* Processing status
* Completed uploads
* Summary report

### Upload Summary &#x20;

After processing completes, you will see:

{% embed url="<https://app.supademo.com/demo/cmoikyj6l005axf0jk740lqor?utm_source=link>" %}

* **Created Count** – New contacts added
* **Updated** – Existing contacts updated using mobile numbers
* **Duplicate** – Duplicate contacts identified (only one record uploaded)

#### Handle Upload Errors &#x20;

If errors occur:

* An error message will appear
* Download the error report
* Review failed rows and error details
* Correct the file
* Save again as CSV
* Re-upload the file

#### Access Uploaded Contacts &#x20;

1. Return to the **Contacts** screen

{% embed url="<https://app.supademo.com/demo/cmoil2yay01a50o0j67sxpjs7?utm_source=link>" %}

1. View successfully uploaded contacts
2. Use filters and tags for segmentation

### Export Contacts &#x20;

This section explains how to export customer records.

Exporting allows you to download contact data for reporting or analysis.

#### Export Contacts in One Click &#x20;

1. Go to the **Contacts** screen
2. Click **Settings** (near the **Add Customer** button)
3. Select **Export Contact** from the dropdown

{% embed url="<https://app.supademo.com/demo/cmoil4l7s03o32m0j1ukk427l?utm_source=link>" %}

The exported contact file will be sent to the logged-in OwnChat user's email address.

You can download the file from your email and analyze the contact data as needed.

### Filters on Contact Screen &#x20;

Filters help you quickly narrow down contacts based on specific conditions.

#### Access Filters &#x20;

1. Go to the **Contacts** screen
2. Click the **Filter icon** located at the top right

{% embed url="<https://app.supademo.com/demo/cmoil63ba00btxf0jptrl5zjm?utm_source=link>" %}

A filter dialog box will open.

#### Apply Filters &#x20;

1. Select a field

{% embed url="<https://app.supademo.com/demo/cmoil76s500a5x60kb3hpr1nm?utm_source=link>" %}

1. Choose a condition
2. Enter or select the required value
3. Click **Apply**

{% embed url="<https://app.supademo.com/demo/cmoilarpw03o82m0jb4qkttkb?utm_source=link>" %}

The contact list will update based on the selected criteria.

{% embed url="<https://app.supademo.com/demo/cmoilphht00krx60k4f0q3uyw?utm_source=link>" %}

### Important Note About Filters &#x20;

* Filters are temporary
* They are not saved
* They are used only for quick filtering purposes

Use filters when you need to quickly view contacts matching specific conditions.