Message Tracker

Ownchat's Message Tracker streamlines message organization and monitoring. By linking trackers to your templates, you can easily track performance and optimize your communication strategy.

Ownchat's Message Tracker feature helps you keep a record of your messages for improved organization and monitoring.

Simply create a Tracker and link it to the message template you want to track.

How to create a Message Tracker in Ownchat

To track template message responses in Ownchat, follow these steps:

1. Add Message Tracker:

   • Navigate to the Message Tracker section in Ownchat from Settings.

   • Click on "Add Tracker" or similar option.

2. Provide Tracker Details:

   • Enter a name for the tracker to identify it (e.g., "Customer Feedback Template").

   • Select the template message you want to track from the available options.

3. Create Tracker:

   • Click on "Create" to set up the message tracker.

4. View Tracker Analytics:

   • Once created, the tracker will be listed. Click on the tracker name to view detailed analytics.

5. Analytics Details:

   • In the analytics view, you can see various metrics such as:

     • Audience chosen: Number of recipients targeted.

     • Messages sent: Total messages sent.

     • Messages delivered: Messages successfully delivered to recipients.

     • Messages read: Messages that have been read by recipients.

     • Messages failed: Messages that failed to deliver.

6. Billing Information:

   • Note that charges may apply based on the number of delivered messages. For failed messages, the amount is typically returned to your account.

7. Export Reports:

   • You may have the option to export detailed reports for further analysis or archival purposes.

By utilizing message trackers in Ownchat, you can monitor the performance of template messages effectively and make informed decisions based on analytics data.