Message Tracker
The Message Tracker feature allows users to monitor and track the performance of specific message templates sent through OwnChat. It helps businesses analyze message engagement, identify template usage, and track message-related activities.
By using Message Tracker, businesses can organize and monitor different message templates used in campaigns, automation flows, and notifications.
This feature is especially useful for analyzing message usage and maintaining better control over communication workflows.
Navigating to Message Tracker
Follow the steps below to access the Message Tracker section:
Log in to Ownchat.
Click Settings in the left sidebar.
Scroll to the Developer section.
Click Message Tracker.
You will be redirected to the Message Tracker dashboard, where all created trackers are displayed.
Message Tracker Dashboard Overview
The Message Tracker dashboard displays a list of all configured message trackers.
Each tracker entry contains the following information:
Message Tracker Name
The name assigned to the message tracker for easy identification.
Template Name
The message template associated with the tracker.
Created By
Displays the user who created the tracker.
Created At
Shows the date and time when the tracker was created.
Actions
Provides options to manage the tracker.
Edit – Modify the tracker configuration.
Delete – Remove the tracker from the system.
This dashboard helps administrators and developers quickly review and manage message trackers.
Searching Message Trackers
The Search bar at the top of the page allows users to quickly find specific trackers.
Users can search by:
Message tracker name
Template name
This helps locate trackers efficiently when managing multiple templates.
Adding a Message Tracker
To create a new message tracker:
Navigate to the Message Tracker page.
Click Add Tracker in the top-right corner.
Enter the required tracker details.
Select the associated message template.
Save the tracker configuration.
Once created, the tracker will appear in the Message Tracker list.
Managing Message Trackers
Users can manage trackers directly from the dashboard.
Edit Tracker
Update the tracker name or modify the associated template.
Delete Tracker
Remove trackers that are no longer required.
Proper management of trackers ensures accurate monitoring of message template usage.
Pagination and Record Management
The Message Tracker page supports record management features such as:
Total Records count
Records per page selection
Page navigation
These options help users efficiently manage large numbers of message trackers.
Why Use Message Tracker?
Message Tracker helps businesses improve visibility into message template usage and communication workflows.
Benefits include:
Tracking message templates used in automation flows
Monitoring template performance
Organizing message tracking for campaigns
Managing communication workflows effectively
Summary
The Message Tracker feature helps businesses monitor message template usage and maintain organized tracking of automated communication workflows. It provides an easy way to manage message trackers and ensure better visibility into message activity across the platform.
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