# Message Tracker

The **Message Tracker** feature allows users to monitor and track the performance of specific message templates sent through OwnChat. It helps businesses analyze message engagement, identify template usage, and track message-related activities.

By using Message Tracker, businesses can organize and monitor different message templates used in campaigns, automation flows, and notifications.

This feature is especially useful for analyzing message usage and maintaining better control over communication workflows.

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### Navigating to Message Tracker &#x20;

Follow the steps below to access the Message Tracker section:

1. Log in to **Ownchat**.
2. Click **Settings** in the left sidebar.
3. Scroll to the **Developer** section.
4. Click **Message Tracker**.

You will be redirected to the **Message Tracker dashboard**, where all created trackers are displayed.

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### Message Tracker Dashboard Overview &#x20;

The Message Tracker dashboard displays a list of all configured message trackers.

Each tracker entry contains the following information:

**Message Tracker Name** &#x20;

The name assigned to the message tracker for easy identification.

**Template Name** &#x20;

The message template associated with the tracker.

**Created By** &#x20;

Displays the user who created the tracker.

**Created At** &#x20;

Shows the date and time when the tracker was created.

**Actions** &#x20;

Provides options to manage the tracker.

* **Edit** – Modify the tracker configuration.
* **Delete** – Remove the tracker from the system.

This dashboard helps administrators and developers quickly review and manage message trackers.

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### Searching Message Trackers &#x20;

The **Search bar** at the top of the page allows users to quickly find specific trackers.

Users can search by:

* Message tracker name
* Template name

This helps locate trackers efficiently when managing multiple templates.

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### Adding a Message Tracker &#x20;

To create a new message tracker:

1. Navigate to the **Message Tracker** page.
2. Click **Add Tracker** in the top-right corner.
3. Enter the required tracker details.
4. Select the associated message template.
5. Save the tracker configuration.

Once created, the tracker will appear in the Message Tracker list.

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### Managing Message Trackers &#x20;

Users can manage trackers directly from the dashboard.

**Edit Tracker**&#x20;

Update the tracker name or modify the associated template.

**Delete Tracker** &#x20;

Remove trackers that are no longer required.

Proper management of trackers ensures accurate monitoring of message template usage.

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### Pagination and Record Management &#x20;

The Message Tracker page supports record management features such as:

* **Total Records count**
* **Records per page selection**
* **Page navigation**

These options help users efficiently manage large numbers of message trackers.

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### Why Use Message Tracker? &#x20;

Message Tracker helps businesses improve visibility into message template usage and communication workflows.

Benefits include:

* Tracking message templates used in automation flows
* Monitoring template performance
* Organizing message tracking for campaigns
* Managing communication workflows effectively

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### Summary &#x20;

The Message Tracker feature helps businesses monitor message template usage and maintain organized tracking of automated communication workflows. It provides an easy way to manage message trackers and ensure better visibility into message activity across the platform.


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