> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/work-flows/operations-and-actions.md).

# Operations And Actions

#### 1. Establish Connections and Secure Credentials

* **Connections**: Determine which external platforms or services (Razorpay, Stripe, WooCommerce, Shopify) you need to integrate with.
* **Credentials**: Securely gather and store the necessary API keys, secrets, or tokens provided by these services for authentication.

#### 2. Define API Calls and Bot Flow

* **API Calls**: Decide on the HTTP method (GET, POST, PUT, PATCH, DELETE) needed for interacting with each service's API.
* **URLs**: Specify the URLs of Ownchat or other applications/services where data needs to be sent or retrieved.
* **Content Type and Headers**: Set the content type (typically JSON) and include headers (such as API key and secret) required for authentication and authorization.
* **Query Parameters and Body**: Determine what data needs to be sent via query parameters (e.g., customer details, product information) or through the request body.
* **Response Handling**: Store the response from API calls as variables to use in subsequent actions within the workflow.

#### 3. Trigger Actions Based on Events

* **Event Trigger**: Define the specific events or actions within Ownchat that will initiate the workflow, such as a user making a payment or placing an order.
* **Actions**: After receiving a trigger event, set up actions to be executed. This could involve sending approved template messages or text messages to users or updating data in external systems.