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Snooze, Hide Details, Show Details, Search Message

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Overview

This section covers four conversation management tools available inside the Chat Screen:

  • Search Message – Find specific messages within a chat

  • Snooze – Set reminders for follow-up

  • Hide Details – Expand chat window for focused view

  • Show Details – Minimize chat window to view contact information

These tools help users manage conversations efficiently and avoid missing follow-ups

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How to Access the Feature

Navigation Path:

Dashboard → Inbox → Open Conversation

All features are available inside the Chat Screen interface.

Glossaries:

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Message assignment in Ownchat involves designating particular users or bots to handle specific chat conversations, ensuring clear ownership and responsibility for each interaction within the platform. This feature allows for efficient task distribution and ensures that customer inquiries or issues are addressed promptly and effectively.

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When you open a chat window in Ownchat, you'll immediately see all relevant customer information displayed for easy reference and effective communication.

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The conversation timer in OwnChat shows the ongoing chat session's duration, offering real-time insights for efficient time management. Conversations can be initiated by users or businesses, supporting various communication methods like marketing, utility, or authentication, adapting to diverse scenarios and preferences.

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The Open rate in Ownchat refers to the percentage of messages or conversations that have been viewed or opened by recipients. This metric is used to gauge the effectiveness of communication and engagement within the platform.

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Search Message

The Search feature allows users to find specific messages within a conversation using keywords.

It helps quickly locate information without manually scrolling through the chat history.

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How It Works

Step 1: Click the Search Icon 🔍 in the top-right corner of the chat screen Step 2: Enter a keyword in the search input field Step 3: The system scans the conversation Step 4: All matching messages appear in the center panel Step 5: Click a result to jump directly to that message

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Snooze

The Snooze feature allows users to set reminders for follow-up actions in a conversation.

When a reminder is set, a note is automatically created and triggered at the scheduled time.

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How It Works

Step 1: Click the Snooze Icon ⏰ in the top-right corner of the chat window Step 2: Select the date and time Step 3: Save the reminder

What happens next:

  • A note is created automatically

  • At the scheduled time, the reminder appears

  • You can review and continue the conversation

This helps ensure follow-ups are not missed.

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Hide Details

Hide Details expands the chat window to full screen.

It provides a focused view of the conversation without distraction.

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How It Works

Step 1: Click the Hide Details option Step 2: The chat window expands to full screen

Use this when you need a detailed and immersive chat view.

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Show Details

Show Details shrinks the chat window to the corner of the screen.

It allows users to view and manage contact-related information alongside the conversation.

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How It Works

Step 1: Click the Show Details option Step 2: The chat window reduces in size

You can then access:

  • Contact details

  • Tags

  • Notes

  • Open rates

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Important Notes

  • Search works only within the current conversation.

  • Snooze reminders create automatic internal notes.

  • Hide and Show Details affect only the user interface view.

  • These actions are internal and not visible to customers.

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