> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/contact-screen/single-contact-upload.md).

# Single Contact Upload

Use this method when you need to quickly add an individual customer record.

**Purpose**  

Single contact upload allows you to:

* Add one customer at a time
* Capture essential customer details
* Control broadcast permissions
* Assign tags for segmentation

### Method 1: Add Contact from Contacts Screen

{% embed url="<https://app.supademo.com/demo/cmlak17z02ywkvhwzvfv3jou6?utm_source=link>" %}

#### **Navigation** &#x20;

1. Log in to your OwnChat account
2. Go to the left sidebar
3. Click **Contacts**

{% embed url="<https://app.supademo.com/demo/cmoigce5c025xx70jpvyijzii?utm_source=link>" %}

4. Click **Add Customer** (top right corner)

{% embed url="<https://app.supademo.com/demo/cmoigy9bl028fx70jdotmeihr?utm_source=link>" %}

5. Select **New** from the dropdown

{% embed url="<https://app.supademo.com/demo/cmoih5apv028ux70jxtaf49ar?utm_source=link>" %}

The contact creation form will open.

#### **Mandatory Fields** &#x20;

The following fields must be filled before creating the contact:

* **Name**

{% embed url="<https://app.supademo.com/demo/cmoih76as032x2m0jsyl5g6pt?utm_source=link>" %}

* **Mobile Number (with country code)**

{% embed url="<https://app.supademo.com/demo/cmoiha5t5032z2m0jn1iezv3m?utm_source=link>" %}

The system will not allow contact creation if mandatory fields are incomplete.

#### Enter Customer Details &#x20;

**Name** &#x20;

* Enter the customer’s full name
* You may use a preferred or display name

**Mobile Number**&#x20;

* Enter the customer’s mobile number
* Include the country code before the number

Example: +91XXXXXXXXXX

**Allow Broadcast** &#x20;

{% embed url="<https://app.supademo.com/demo/cmoihecr203312m0jdokn9wj6?utm_source=link>" %}

* Enable to allow marketing messages
* Disable to exclude from broadcast campaigns

**Tags** &#x20;

* Add relevant tags
* Tags help in organizing and segmenting contacts

#### Save the Contact &#x20;

1. Click **Create**

{% embed url="<https://app.supademo.com/demo/cmoihg8m3033h2m0j1mk90xui?utm_source=link>" %}

The contact details will be uploaded to the Contacts page and visible in the contact list.

{% embed url="<https://app.supademo.com/demo/cmoihntmy00og0o0j0oz742oh?utm_source=link>" %}

You can upload a single contact using this format through the contact creation form, or alternatively create the contact directly from the contact page using the available options.

### Method 2: Add Contact from Chat Screen &#x20;

You can also create a new contact while initiating a conversation.

**Steps** &#x20;

1. Click the **Chat** icon from the left sidebar menu
2. Click the **User Add** icon

{% embed url="<https://app.supademo.com/demo/cmoihre35033x2m0j9etg6snr?utm_source=link>" %}

1. Click **Add New Contact**

{% embed url="<https://app.supademo.com/demo/cmoihvyck03zoz10jgz4j4nib?utm_source=link>" %}

1. Enter all mandatory fields

* Name
* Mobile Number (with country code)

{% embed url="<https://app.supademo.com/demo/cmoihz28r0404z10jhtjouxn7?utm_source=link>" %}

5. Click **Create**

{% embed url="<https://app.supademo.com/demo/cmoii15o8040gz10jevhnj8t6?utm_source=link>" %}

A new contact will be created and a conversation will be initiated.

#### After Contact Creation &#x20;

Once created:

* The contact appears in the Contacts list
* The contact profile becomes accessible
* You can initiate or continue conversations
* The contact can be included in broadcasts (if enabled)

### Important Notes &#x20;

* Mandatory fields must be completed
* Always include the country code in the mobile number
* Verify broadcast permission before sending campaigns
* Use consistent tagging for better segmentation