# Rich Message Composer {% embed url="" %} ### Overview The **Rich Message Composer** is the message input section inside the Chat Screen used to reply and interact with customers. It allows users to: * Reply to chats * Send templates * Share products * Send media and attachments * Add emojis and message formatting * Record audio messages * Create and send payment links * Add internal chat notes and mentions This feature supports structured communication and internal collaboration within a conversation. ### How to Access the Feature Navigation Path:\ Dashboard → Inbox → Open Conversation → Message Composer (Bottom of Chat Window)\ The Rich Message Composer is located at the bottom of the chat screen. ### Interface Overview The Rich Message Composer includes: * Text input field * Formatting options (Bold, Italic, Strikethrough) * Emoji support * Attachment option (Images, Videos, Documents) * Product sharing option * Template selection * Audio recorder (bottom-right corner) * Payment link option (last option in input field) * Notes section (internal use) ### Sending a Reply Step 1: Open a conversation\ Step 2: Type your message in the input field\ Step 3: (Optional) Apply formatting or add emojis\ Step 4: Click Send ### Message Formatting After typing text: Step 1: Select the text\ Step 2: Choose formatting option **Available formats:** **Bold**\ Highlights important text.\ Customers receive bold text in WhatsApp. **Italic**\ Emphasizes selected words.\ Customers receive italicised text. **Strikethrough**\ Used for corrections or price reductions.\ Customers see text with strikethrough formatting. ### Sending Templates Used when customers have not initiated a conversation or when the 24-hour window is closed. Step 1: Click Template\ Step 2: Select an approved template\ Step 3: Click Send ### Sending Products Step 1: Select product option\ Step 2: Drag and drop or choose product\ Step 3: Send to customer This allows sharing product details directly in chat. #### Sending Attachments You can send: * Images * Videos * Documents Step 1: Click Attachment\ Step 2: Select file from PC or media source\ Step 3: Click Send #### Using Emojis Step 1: Click emoji icon\ Step 2: Select emoji\ Step 3: Send message Emojis improve clarity and engagement in conversations. #### Audio Recorder The Audio Recorder is located at the bottom-right corner of the input field. Step 1: Click the audio recorder icon\ Step 2: Record your message\ Step 3: Send the audio message Used when typing is not practical. ### Payment Link The Payment Link option is located as the last option in the input field. It allows sending secure payment links directly within chat. #### Payment Link Configuration Before sending payment links, configure the workflow: Step 1: Set up Workflow Message\ Step 2: Subscribe to **Payment Create Event** from App Connection\ Step 3: Create a new workflow based on this app and event\ Step 4: Configure **Send Payment Action** * Select WA Payments or Razorpay → Create Payments **Define Payment Settings** * Generate random order ID from API * Set expiry time * Add description (variable or hardcoded) * Enable/Disable Catalog as required * Select payment type: Dynamic or Static If **Dynamic**, pass: * Product item key * Name key * Quantity key * Price key Step 5: Click Create to save configuration #### Creating Payment Link from Chat Screen Step 1: Open Chat Screen\ Step 2: Click Payment Link option\ Step 3: Select Payment Connected App\ Step 4: Choose the connection\ Step 5: Enter amount and description\ Step 6: (Optional) Enable UPI link\ Step 7: Click Create The payment link is generated and sent to the customer. ### Chat Notes **Chat Notes (Per Chat)** * Recorded for each conversation * Include date and time * Show creator identity * Used for updates and reference These notes improve transparency and accountability. **Notes (Organization-Level)** Users can create notes about customers that are visible to all organization users. This supports team collaboration and consistent communication. **Mentions in Notes** Step 1: Type @username inside note\ Step 2: Select team member Mentioned notes appear under **Mentions** in Manage Chats. This ensures team members receive visibility and follow up when required. #### Important Notes * Notes are internal and not visible to customers. * Message formatting is delivered exactly as formatted in WhatsApp. * Payment links require prior workflow configuration. * Templates must be pre-approved before sending. --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ownchat.app/chat-screen/rich-message-composer.md?ask= ``` The question should be specific, self-contained, and written in natural language. 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