> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/chat-screen/rich-message-composer.md).

# Rich Message Composer

### Overview  

The **Rich Message Composer** is the message input section inside the Chat Screen used to reply and interact with customers.

{% embed url="<https://app.supademo.com/demo/cmleviw8h09r1zqp0xwekv9ed?utm_source=link>" %}

It enables users to:

* Reply to chats
* Send templates
* Share products
* Send media and attachments
* Add emojis and message formatting
* Record audio messages
* Create and send payment links
* Add internal chat notes and mentions

This feature supports **structured communication** and **internal collaboration** within a conversation.

### How to Access &#x20;

#### Navigation Path &#x20;

Dashboard → Inbox → Open Conversation → Message Composer (Bottom of Chat Window)

{% embed url="<https://app.supademo.com/demo/cmoi860et00rb2m0jo4775yi6?utm_source=link>" %}

The Rich Message Composer is located at the bottom of the chat screen.<br>

{% embed url="<https://app.supademo.com/demo/cmoi898nd01fjx70jnmnki8g4?utm_source=link>" %}

### Interface Overview &#x20;

The Rich Message Composer includes:

* Text input field
* Formatting options **(Bold, Italic, Strikethrough)**
* Emoji support
* Attachment option (Images, Videos, Documents)
* Product sharing option
* Template selection
* Audio recorder (bottom-right corner)
* Payment link option (last option in input field)
* Notes section (internal use)

### Sending a Reply &#x20;

Step 1: Open a conversation

{% embed url="<https://app.supademo.com/demo/cmoi87my701fgx70j0twanpgm?utm_source=link>" %}

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Step 2: Type your message in the input field\
Step 3: (Optional) Apply formatting or add emojis\
Step 4: Click **Send**

### Message Formatting &#x20;

After typing text:

Step 1: Select the text\
Step 2: Choose formatting option

**Available formats:**

**Bold**\
Highlights important text.\
Customers receive bold text in WhatsApp.

**Italic**\
Emphasizes selected words.\
Customers receive italicised text.

**Strikethrough**\
Used for corrections or price reductions.\
Customers see text with strikethrough formatting.

### Sending Products &#x20;

#### Steps &#x20;

Click the **Product** option

{% embed url="<https://app.supademo.com/demo/cmoi8gfmh01frx70jz66kmqp9?utm_source=link>" %}

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Drag & drop or choose a product

{% embed url="<https://app.supademo.com/demo/cmoi9h1z501vc2m0jl2agomkg?utm_source=link>" %}

Click **Send**\
This allows sharing product details directly in chat.

### Creating Orders from Chat &#x20;

After selecting products, follow these steps to create an order:\
Click the Orders tab to view and manage customer orders

{% embed url="<https://app.supademo.com/demo/cmoiarnba009qx90j993z6cl2?utm_source=link>" %}

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Click **Create** to add a new order

{% embed url="<https://app.supademo.com/demo/cmoiassv6009sx90jvctypwcp?utm_source=link>" %}

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Click **Add Address** to specify the delivery location

{% embed url="<https://app.supademo.com/demo/cmoiatrxf01lxx70je09d4xfp?utm_source=link>" %}

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Select the saved address using the checkbox

{% embed url="<https://app.supademo.com/demo/cmoiauuad0001220jf5alluu1?utm_source=link>" %}

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Click **Save** to confirm address details<br>

{% embed url="<https://app.supademo.com/demo/cmoiavryn026dz10jqfvjzwqa?utm_source=link>" %}

[<br>](https://app.supademo.com/demo/cmoiavryn026dz10jqfvjzwqa?utm_source=link)Click **Add Products** to include items

{% embed url="<https://app.supademo.com/demo/cmoiaww6502ct2m0jz6tu1fqt?utm_source=link>" %}

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Click **Checkout** to proceed

{% embed url="<https://app.supademo.com/demo/cmoiay0fl01m2x70j6wq26nkp?utm_source=link>" %}

Click **Create Orders** to finalize the order\
The created order will be visible inside the chat screen<br>

{% embed url="<https://app.supademo.com/demo/cmoib09xv02b3z10jvoqr21m4?utm_source=link>" %}

### Sending Templates &#x20;

Used when:

Customer has not initiated a conversation\
24-hour messaging window is closed

#### Step 1: Click Template

{% embed url="<https://app.supademo.com/demo/cmoia1drx0004y00j2y52ct52?utm_source=link>" %}

#### &#x20;Step 2: Select an approved template

{% embed url="<https://app.supademo.com/demo/cmoib457401mhx70jsnrypq22?utm_source=link>" %}

#### [<br>](https://app.supademo.com/demo/cmoib457401mhx70jsnrypq22?utm_source=link)Step 3: Click Send &#x20;

{% embed url="<https://app.supademo.com/demo/cmoib5ha502dh2m0juvkhhs6v?utm_source=link>" %}

#### Sending Attachments &#x20;

You can send:

* Images
* Videos
* Documents

Step 1: Click Attachment

{% embed url="<https://app.supademo.com/demo/cmoib6u4m01mrx70j1awj64ir?utm_source=link>" %}

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Step 2: Select file from PC or media source

{% embed url="<https://app.supademo.com/demo/cmoibbq5e00b2x90j1b2hxmcm?utm_source=link>" %}

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Step 3: Click Send

{% embed url="<https://app.supademo.com/demo/cmoibcw2102dw2m0jxwkwvwpu?utm_source=link>" %}

#### Using Emojis &#x20;

Step 1: Click emoji icon

{% embed url="<https://app.supademo.com/demo/cmoibet1i01n3x70jkgocgobu?utm_source=link>" %}

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Step 2: Select emoji\
Step 3: Send message

Emojis improve clarity and engagement in conversations.

#### Audio Recorder &#x20;

The Audio Recorder is located at the bottom-right corner of the input field.

Step 1: Click the audio recorder icon\
Step 2: Record your message\
Step 3: Send the audio message

Used when typing is not practical.

### Payment Link &#x20;

The Payment Link option is located as the last option in the input field.

It allows sending secure payment links directly within chat.

#### Payment Link Configuration &#x20;

Before sending payment links, configure the workflow:

Step 1: Set up Workflow Message\
Step 2: Subscribe to **Payment Create Event** from App Connection\
Step 3: Create a new workflow based on this app and event\
Step 4: Configure **Send Payment Action**

* Select WA Payments or Razorpay → Create Payments

**Define Payment Settings**&#x20;

* Generate random order ID from API
* Set expiry time
* Add description (variable or hardcoded)
* Enable/Disable Catalog as required
* Select payment type: Dynamic or Static

If **Dynamic**, pass:

* Product item key
* Name key
* Quantity key
* Price key

Step 5: Click Create to save configuration

#### Creating Payment Link from Chat Screen &#x20;

Step 1: Open Chat Screen\
Step 2: Click Payment Link option

{% embed url="<https://app.supademo.com/demo/cmoibis0h02hfz10j8wtxt0jw?utm_source=link>" %}

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Step 3: Select Payment Connected&#x20;

{% embed url="<https://app.supademo.com/demo/cmoibnega02ed2m0jfxv3ieio?utm_source=link>" %}

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Step 4: Choose the connection\
Step 5: Enter amount and description\
Step 6: (Optional) Enable UPI link\
Step 7: Click Create

{% embed url="<https://app.supademo.com/demo/cmoibu5j802eo2m0j6o060714?utm_source=link>" %}

The payment link is generated and sent to the customer.

### Chat Notes &#x20;

**Chat Notes (Per Chat)** &#x20;

* Recorded for each conversation

{% embed url="<https://app.supademo.com/demo/cmoibwdkm01n6x70jthone66j?utm_source=link>" %}

* Include date and time
* Show creator identity
* Used for updates and reference

{% embed url="<https://app.supademo.com/demo/cmoic6azp02hrz10j85gcgcjm?utm_source=link>" %}

These notes improve transparency and accountability.

**Notes (Organization-Level)** &#x20;

Users can create notes about customers that are visible to all organization users.

This supports team collaboration and consistent communication.

**Mentions in Notes** &#x20;

Step 1: Type @username inside note\
Step 2: Select team member

Mentioned notes appear under **Mentions** in Manage Chats.

{% embed url="<https://app.supademo.com/demo/cmoic8jwe01o7x70j4cldvf0p?utm_source=link>" %}

This ensures team members receive visibility and follow up when required.

{% embed url="<https://app.supademo.com/demo/cmoiedxge01tex70jhf46tkto?utm_source=link>" %}

#### Important Notes &#x20;

* Notes are internal and not visible to customers.
* Message formatting is delivered exactly as formatted in WhatsApp.
* Payment links require prior workflow configuration.
* Templates must be pre-approved before sending.