🛠️Chat Screen Index

Welcome to OwnChat! Navigate this exciting space with our glossary of key terms. Explore the Chat screen features and unlock OwnChat's full potential.

The Chat Screen in OwnChat is the central hub for all your customer interactions via WhatsApp. It displays your messages on the right and the customer's on the left, allowing you to type new messages in the bottom field. Additional features include file attachments, emojis, pre-approved templates, delivery statuses, read receipts, and the ability to set chat reminders, all designed to enhance your communication flow and efficiency.

Index:

a. Shared Team Inbox

b. Chat Window

c. Manage Chat

Chat Screen

1. Shared Team Inbox

Ownchat facilitates teamwork through shared WhatsApp conversations. Discuss customer inquiries privately within Ownchat, and leverage real-time presence and collision detection (if available) for smooth communication. Reporting and analytics can further empower your team to collaborate seamlessly and deliver exceptional customer service. Implementing a filter functionality in communication management allows easy assignment to team members and offers visibility into assigned messages, ensuring prompt responses and enhancing customer satisfaction.

😎Shared team Inbox

1. Chat window

The Ownchat chat window acts as your central hub for customer conversations via WhatsApp. It displays your messages on the right and the customer's on the left and even set reminder to chats. You can type new messages in the bottom field and utilize additional features like file attachments, emojis, or pre-approved templates, etc before sending them. Delivery statuses and read receipts also be visible, providing valuable insights into your communication flow.

😁Chat WindowTemplate

1. Manage chats

Ownchat keeps your WhatsApp conversations organized! It displays contact details corresponding to the open chat conversations, complete with a conversation timer, ratings, tags and customer notes. This streamlined approach enhances workflow efficiency and leaves a positive impression on customer.

📈Manage Chat

OwnChat, thus simplifies WhatsApp communication with collaborative features like Shared Team Inbox, interactive Chat Window, and efficient Manage Chats, enhancing team productivity and customer satisfaction.