😁Chat Window
Explore OwnChat's Chat Window Glossary offers tools for efficient communication, including catalogs, templates, attachments, and more, to enhance customer interactions.
OwnChat's Chat Window serves as a comprehensive interface designed to optimize customer interactions with various tools:
Chat Window Glossary:
Catalog
Through Ownchat, we have the capability to send products directly to customers, streamlining the process and enhancing the overall customer experience.
Template
In case where there is no active conversation initiated by the customer, we can proactively send approved templates to promote our business, share offers, and engage with customers, thereby maximizing outreach and driving business growth.
Attachment
We can conveniently send various types of attachments, including images, videos, and documents, to customers, whether it's from our PC or directly from media sources. This ensures seamless communication and content sharing with our customers.
Emojies
We can engage and attract customers through WhatsApp by incorporating emojis and icons into our messages. This adds visual appeal and enhances communication, making interactions more dynamic and engaging for customers.
Formatting
In OwnChat, you can format messages using bold, italic, and strikethrough options. After entering text, select it and choose the desired formatting like bold, italic or strikethrough from the menu. When sent to customers via WhatsApp, they receive the text formatted as Bold, Italic, or Strikethrough accordingly.
Canned response
Canned responses in Ownchat allow users to create and save predefined messages for quick and efficient communication with the customer.
Audio recorder
This feature, Ownchat enables users to record and send audio messages within the chat interface, facilitating convenient and versatile communication.
Payment link:
The payment link feature in Ownchat allows users to easily send payment links to customers, enabling seamless and secure transactions directly within the chat interface.
To generate a payment link in Ownchat, follow these steps:
Create a connection: Establish a connection with the payment gateway or service provider through Ownchat's integration settings.
Subscribe to event "payment link created": Set up a listener or subscription to the "payment link created" event within Ownchat's event management system.
Generate the payment link: Once the event is triggered, use the provided data or API to generate the payment link for the desired transaction.
4. Send the payment link to the customer: Once the payment link is generated, send it to the customer through the chat interface in Ownchat, allowing them to proceed with the payment process securely and conveniently.
Snooze
In Ownchat, users can set reminders for chat conversations with customers, specifying the date and time for follow-up or further action.
Reply chat
This feature in Ownchat enables users to respond to chat messages directly within the platform, facilitating efficient communication and collaboration with customers.
Notes
In Ownchat, users can take notes about customers that are visible to all users within the platform, facilitating seamless collaboration and ensuring consistent communication across the team.
Add Label
In Ownchat, the label concept allows users to categorize and organize conversations based on specific criteria or topics. Labels can be created and applied to conversations to facilitate easy retrieval and management, enhancing overall communication efficiency within the platform.
To add a label in Ownchat, follow these steps:
Navigate to the conversation or message where you want to add the label.
Look for an option that allows you to manage labels or add a new label.
Click on this option and enter the name of the label you want to create.
Press Enter or click on a confirmation button to save the label.
Once the label is created, you can select it to apply it to the conversation or message.
This process allows you to organize and categorize conversations effectively within Ownchat.
Reply
If you need to reply to the messages received from customer, you can use the reply option within the chat conversation. This feature allows for seamless follow-up and ongoing communication with customers.
Forward
If you want to forward messages to another chat window, simply use the forwarding option provided. This allows you to seamlessly share messages with other chats, facilitating efficient communication and collaboration.
These features collectively enhance communication efficiency and customer satisfaction within OwnChat's platform.
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