📈Manage Chat

Explore OwnChat's Manage Chat features for streamlined communication and efficient task management. From message assignments to real-time insights, optimize customer interactions with clear ownership

OwnChat's Manage Chat feature facilitates streamlined communication by assigning messages to team members for clear ownership. It provides real-time insights into message status and task management, ensuring efficient handling of customer interactions and enhancing overall service delivery.

Glossaries:

Message assignment

Message assignment in Ownchat involves designating particular users or bots to handle specific chat conversations, ensuring clear ownership and responsibility for each interaction within the platform. This feature allows for efficient task distribution and ensures that customer inquiries or issues are addressed promptly and effectively.

Contact Details

When you open a chat window in Ownchat, you'll immediately see all relevant customer information displayed for easy reference and effective communication.

Conversation timer

The conversation timer in OwnChat shows the ongoing chat session's duration, offering real-time insights for efficient time management. Conversations can be initiated by users or businesses, supporting various communication methods like marketing, utility, or authentication, adapting to diverse scenarios and preferences.

Open rate

The Open rate in Ownchat refers to the percentage of messages or conversations that have been viewed or opened by recipients. This metric is used to gauge the effectiveness of communication and engagement within the platform.

Tags

Tags in Ownchat serve as identifiers, assigned to customers for segmentation purposes. This allows for organized categorization of customers based on specific attributes or characteristics, facilitating targeted communication and personalized interactions.

Customer Notes

Customer notes in Ownchat are recorded for each open chat window customer and can be utilized for updates or reference. These notes include details such as the date and time of creation, as well as the creator's identity, providing transparency and accountability within the platform.

In conclusion, OwnChat's Manage Chat feature is pivotal in enhancing communication efficiency through clear message ownership, real-time insights, and effective task management. It optimizes customer interactions by ensuring prompt responses and personalized service delivery, thereby fostering improved team collaboration and customer satisfaction.