Send Products
Overview
The Send Products action allows you to send product details from the catalog within a bot flow.
This action:
Sends single or multiple products
Supports header, body, and footer text
Supports dynamic product collections
Automatically proceeds to the next connected node
Add a Send Products Action
Click Add Node
Select Send Action
Choose Send Products
The Send Products configuration panel will open.
Header Text (Mandatory)
The Header Text field is mandatory.
Enter the message that appears as the product notification header
Supports variables
Used to personalize the product message
Example:
Hi {{customer.name}}, check out our latest products.
To add a variable:
Click Add Variable
Select the required field (e.g., Customer Name)
The variable will be inserted automatically
Body Text
The Body Text is the main message received by the customer.
Features:
Maximum length: 4096 characters
Supports bold, italic, and strikethrough formatting
Supports emojis
Supports variables
Use this section to describe or announce the products.
Footer Text (Optional)
The Footer Text appears below the body text.
Features:
Optional
Supports text formatting
Supports emojis
Supports variables
Use the footer for additional instructions or short contextual messages.
Type
Select how products should be delivered.
Available options:
Single
Multiple
Type - Single
Use this option to send one product.
Add Products
Click Add Products
Select the required product
The selected product will be fetched from the Item Page.
If any updates are made to the product in the Item Page, the changes will automatically reflect in this action.
Type - Multiple
Use this option to send multiple products in a single message.
This allows users to browse several products at once.
You must select a Data Source Type.
Data Source Type
Available options:
Static
Dynamic
Data Source Type - Static
Products are fixed and manually selected.
The same selected products will always be sent.
Product List Configuration
You can configure product menus as follows:
Add up to 10 product lists
Each product list can contain up to 30 products
Maximum total products allowed: 300
Product List Title
Enter a title for the product list.
Example:
Featured Products
New Arrivals
You can create multiple list titles (e.g., Product List Title 1, Product List Title 2).
Product Items
Click Add Products
Select products from the catalog
Use the Add New button to include additional product menu options.
Data Source Type - Dynamic
Products are fetched dynamically from a selected collection.
If products inside the collection are modified, the updated list will automatically be sent to customers.
Select Collection
Select a collection containing predefined products.
All products within the selected collection will be delivered to the customer.
Add Collection Variable
Use this option to dynamically assign the Collection ID using a variable.
This enables flexible product display based on:
User interaction
Flow conditions
Stored variable values
Text Formatting Options (Header, Body, Footer)
Bold
Select the text
Click B
Italic
Select the text
Click I
Strikethrough
Select the text
Click S
Emojis
Click the Emoji icon to insert emojis.
Save and Deploy
After completing configuration:
Click Create to add the action to the flow
Connect the node appropriately
Click Publish to deploy the changes
Validation Before Publishing
Before publishing:
Confirm correct product selection
Verify static or dynamic configuration
Ensure collection mapping is correct (if dynamic)
Check product list limits (10 lists, 30 per list, max 300 total)
Test the flow to confirm proper product display
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