Send Products

Learn how to send single or multiple product messages using the Send Products node in the OwnChat WhatsApp Chatbot Builder.

Overview

The Send Products node in the OwnChat WhatsApp Chatbot Builder allows you to effectively promote your products directly through WhatsApp messages. You can send either single or multiple products, utilizing customizable text and emoji to enhance user engagement. This action supports both static and dynamic product-sending methods, ensuring flexibility based on your marketing needs.

Make sure you have connected the WhatsApp product catalog to your OwnChat account for proper access to product listings.

Step-by-Step Instructions

1. Add the Send Products Node:

   • In your chatbot flow builder, search for the Send Products node.

   • Select the node to add it to your flow.

2. Input Body Text:

   • Enter the body text message (maximum of 4096 characters) that will be received by the user. This text can include:

     • Font Styles: Use bold, italic, or strikethrough formatting.

     • Emojis: Enhance your message with relevant emojis.

3. Add Footer Text (Optional):

   • Optionally, add a footer text that will display at the bottom of the message (maximum of 60 characters). This text can also include emojis, font styles, and variables.

4. Select Product Type:

   • Choose the type of product message:

     • Single: For sending a single product.

       • Products: Select the product you wish to send to the customer.

     • Multiple: For sending multiple products.

       • Choose a data source type:

         • Static:

           • This method sends predefined products consistently, irrespective of any changes.

           • Product Items: Select the specific products to send.

           • List Title: Provide a title for the product menu.

           • Product List: Select the items to include in the message.

           • Add New Menu: Use this option to add new menu items as needed.

         • Dynamic:

           • This method retrieves products dynamically from a selected collection each time the node is called.

           • If modifications are made to the collection, the updated product list will be sent to the customer.

           • Select Collection: Choose the collection from which all pre-selected products will be sent.

           • Add Collection Variable: To set the collection ID dynamically, you can use this option to reference a variable for the collection ID.

5. Preview and Save:

   • Review your message and product selections before saving the node in your flow.

Understanding WhatsApp Cloud API Capabilities

• The Send Products node leverages the WhatsApp Cloud API’s product catalog feature, offering rich messaging experiences.

• Support for static and dynamic products ensures flexibility and ease of use in product promotions.

• Ensure that the body and footer text meet the character limits set by the WhatsApp Cloud API for optimal performance.

FAQs

1. What is the difference between static and dynamic product sending?

   • Static: Sends predefined products consistently, irrespective of any changes.

   • Dynamic: Retrieves products from a specified collection each time the node is activated, reflecting any updates made to that collection.

2. How do I connect my WhatsApp product catalog?

   • Ensure that your product catalog is integrated with your OwnChat account settings for proper access to product listings.

3. Can I customize the message text for products?

   • Yes, you can customize the body and footer text with various font styles, emojis, and dynamic variables.

Troubleshooting Tips

• Products Not Displaying: Ensure that your WhatsApp product catalog is properly connected and that the selected products are available.

• Message Character Limit Exceeded: Double-check the body and footer text to ensure they adhere to the specified character limits.