# Send Products

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### **Overview**

The **Send Products** action allows you to send product details from the catalog within a bot flow.

This action:

* Sends single or multiple products
* Supports header, body, and footer text
* Supports dynamic product collections
* Automatically proceeds to the next connected node

### **Add a Send Products Action**

* Click **Add Node**
* Select **Send Action**
* Choose **Send Products**

The Send Products configuration panel will open.

#### **Header Text (Mandatory)**

The **Header Text** field is mandatory.

* Enter the message that appears as the product notification header
* Supports variables
* Used to personalize the product message

Example:

Hi {{customer.name}}, check out our latest products.

To add a variable:

* Click **Add Variable**
* Select the required field (e.g., Customer Name)
* The variable will be inserted automatically

#### **Body Text**

The **Body Text** is the main message received by the customer.

Features:

* Maximum length: **4096 characters**
* Supports bold, italic, and strikethrough formatting
* Supports emojis
* Supports variables

Use this section to describe or announce the products.

#### **Footer Text (Optional)**

The **Footer Text** appears below the body text.

Features:

* Optional
* Supports text formatting
* Supports emojis
* Supports variables

Use the footer for additional instructions or short contextual messages.

**Type**

Select how products should be delivered.

Available options:

* **Single**
* **Multiple**

**Type - Single**

Use this option to send one product.

### **Add Products**

* Click **Add Products**
* Select the required product

The selected product will be fetched from the **Item Page**.

If any updates are made to the product in the Item Page, the changes will automatically reflect in this action.

#### **Type - Multiple**

Use this option to send multiple products in a single message.

This allows users to browse several products at once.

You must select a **Data Source Type**.

#### **Data Source Type**

Available options:

* **Static**
* **Dynamic**

**Data Source Type - Static**

Products are fixed and manually selected.

The same selected products will always be sent.

### **Product List Configuration**

You can configure product menus as follows:

* Add up to **10 product lists**
* Each product list can contain up to **30 products**
* Maximum total products allowed: **300**

**Product List Title**

Enter a title for the product list.

Example:

* Featured Products
* New Arrivals

You can create multiple list titles (e.g., Product List Title 1, Product List Title 2).

**Product Items**

* Click **Add Products**
* Select products from the catalog

Use the **Add New** button to include additional product menu options.

**Data Source Type - Dynamic**

Products are fetched dynamically from a selected collection.

If products inside the collection are modified, the updated list will automatically be sent to customers.

**Select Collection**

Select a collection containing predefined products.

All products within the selected collection will be delivered to the customer.

**Add Collection Variable**

Use this option to dynamically assign the **Collection ID** using a variable.

This enables flexible product display based on:

* User interaction
* Flow conditions
* Stored variable values

#### **Text Formatting Options (Header, Body, Footer)**

**Bold**

* Select the text
* Click **B**

**Italic**

* Select the text
* Click **I**

**Strikethrough**

* Select the text
* Click **S**

**Emojis**

Click the **Emoji icon** to insert emojis.

### **Save and Deploy**

After completing configuration:

* Click **Create** to add the action to the flow
* Connect the node appropriately
* Click **Publish** to deploy the changes

#### **Validation Before Publishing**

Before publishing:

* Confirm correct product selection
* Verify static or dynamic configuration
* Ensure collection mapping is correct (if dynamic)
* Check product list limits (10 lists, 30 per list, max 300 total)
* Test the flow to confirm proper product display


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