Bot Glossary

Automate customer interactions with pre-configured message flows and seamless integration in WhatsApp platforms, Razorpay, and WooCommerce for enhanced business efficiency.

Automated Message Flows

These are pre-configured sequences of messages sent through platforms like WhatsApp and Ownchat. They are triggered based on customer intents, allowing for streamlined and automated interactions.

Intent-Based Triggers

Customer intents (specific actions or queries) initiate automated responses from the Bot through Ownchat.

WhatsApp Business Interaction

This platform allows businesses to engage with customers for growth purposes by sending and receiving messages. It facilitates customer interaction and service through automated and live messaging.

Bot Actions:

• Send Messages: Options to send messages that include button interactions for enhanced customer engagement

Send Action

• Ask Questions: Options to request details from customers such as name, phone number, invoice number, address, documents, videos, images, etc.

• Utilities: Provides advanced conversation options, allowing customers to clear doubts via text with an executive or make a call or some other purpose.

• Connections: Enables Ownchat to integrate with various applications like Razorpay or Stripe for payment processing and WooCommerce for stock management. These integrations can be managed internally through APIs.

This glossary outlines the key functionalities and integrations of the Bot, highlighting its capabilities in automating customer interactions and connecting with various business tools for seamless operations.