Send Image
Overview
The Send Image action allows you to send an image to customers within a bot flow.
This action:
Sends an image message
Supports optional caption text
Does not collect user input
Automatically proceeds to the next connected node
Add a Send Image Action
Click Add Node
Select Send Action
Choose Send Image
The Send Image configuration panel will open.
Action Name
The Action Name is used for internal reference.
Helps identify the action within the flow
Does not appear to customers
Example:
9999 Special Launch
Media Upload Type
You must choose how the image will be uploaded.
Available options:
From Media
URL
Upload Type: From Media
Use this option to select an image from the Media Collection.
Steps:
Select Upload Type – From Media
Click Upload Media
Choose the required image from the popup
Confirm selection
The selected image will be attached to the action.
Upload Type: URL
Use this option to send an image using a direct URL.
URL
Enter the publicly accessible image URL.
Fallback URL
Enter a backup image URL.
If the primary URL fails, the fallback URL will be used.
Caption (Optional)
You can add caption text along with the image.
Caption features:
Maximum length: 4096 characters
Supports emojis
Supports text formatting
Supports variables
Use the caption to provide context or additional information.
Text Formatting Options (Caption)
Bold
Select the text
Click B
Italic
Select the text
Click I
Strikethrough
Select the text
Click S
Emojis
Click the Emoji icon to insert emojis.
Add Variable
Use Add Variable to insert dynamic data into the caption.
When the message is sent, variables are replaced with actual customer data.
Customer Fields
Predefined fields stored in the customer profile.
Examples:
Customer Name
Phone Number
Total Amount
Custom Fields
Example usage:
Hi {{customer.name}}
To insert a variable:
Click Add Variable
Select the required field
The variable will be inserted automatically
Supported File Formats
image/png
image/jpg
image/jpeg
File Size Limit
Maximum file size: 5 MB
Files exceeding this size will not be accepted.
Save and Deploy
After configuring the action:
Click Create to add the action to the flow
Connect the node appropriately
Click Publish to deploy the configuration
Validation Before Publishing
Before publishing:
Confirm the image format and file size meet requirements
Verify URL accessibility (if using URL upload type)
Ensure fallback URL is valid (if configured)
Test the flow to confirm proper image delivery
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