Send Image

Learn how to send images with captions using the Send Image node in your WhatsApp chatbot for effective communication

Overview

The Send Image node enables you to share images with your customers via WhatsApp. Whether you upload an image from your media collection or use a URL, this action enhances communication by allowing visual content. You can also include a caption to provide context or additional information, ensuring a comprehensive message.

Step-by-Step Instructions

1. Add the Send Image Node:

   • In your chatbot flow builder, search for the Send Image node.

   • Select the node to add it to your flow.

2. Choose Upload Type:

   • You have two options for uploading images:

     • From Media: Select this option to upload an image from your existing media collection.

       • A popup will appear where you can choose the desired image.

     • URL: Select this option to send an image from an external URL.

       • Enter the URL of the image in the provided field.

3. Provide Fallback URL (if applicable):

   • If you selected the URL upload type, enter a fallback URL. This will be used if there are any issues with the primary media URL provided.

4. Add a Caption (Optional):

   • You can include a caption to accompany the image. The caption can contain up to 4096 characters and supports emojis, various font styles, and variables for dynamic content.

   • Type your caption in the designated area below the image upload fields.

5. Upload Media:

   • For the From Media option, after selecting the image, confirm your choice to upload it.

   • Ensure that the image meets the following requirements:

     • File Formats: "image/png", "image/jpg", "image/jpeg"

     • File Size: Maximum of 5MB.

6. Preview and Save:

   • Review your image and caption, then click Save to implement it in the flow.

Examples

• Product Image: Here's a look at our latest product!

Check out our new arrivals! 🛍️

This message sends an image along with a friendly caption to engage customers.

• Event Announcement: Join us for our upcoming event!

Don't miss out! 🎉

Accompanied by a captivating image, the caption informs customers about the event details.

Understanding WhatsApp Cloud API Capabilities

• The Send Image node supports image uploads from both your media collection and external URLs.

• Captions can enhance the image message with context and support a variety of formats, making the message more engaging.

• Ensure your images adhere to the file formats and size limitations specified by the WhatsApp Cloud API.

FAQs

1. What file formats can I use for images? You can use "image/png", "image/jpg", or "image/jpeg" formats for images.

2. What is the maximum file size for images? The maximum file size allowed for an image is 5MB. Ensure your images are within this limit to avoid upload issues.

3. Can I send a caption with the image? Yes, you can add a caption of up to 4096 characters, which supports emojis and various font styles.

Troubleshooting Tips

• Image Not Sending: Check that the image meets the file format and size requirements. Ensure the URL is correct if using the URL option.

• Fallback URL Not Working: Ensure that the fallback URL is accessible and meets the same requirements as the primary image URL.