Ask Text

Engage users with the Ask Text action to gather responses and feedback in your WhatsApp chatbot.

Overview

The Ask Text action allows you to send a text message to the user and prompt them for a response. This action is vital for engaging users in conversations, gathering feedback, or asking questions. You can enhance the message's appearance with various font styles, emojis, and dynamic variables, making it a versatile tool for your WhatsApp automation.

Step-by-Step Instructions

1. Compose Your Message:

   • Enter your message in the text area (up to 4096 characters).

   • Format the text using:

     • Bold: Highlight text and click the "B" button.

     • Italic: Highlight text and click the "I" button.

     • Strikethrough: Highlight text and click the "s" button.

   • Add emojis by clicking on the emoji icons.

2. Add a Question: Include a question to prompt the user to respond.

3. Insert Variables: Click "Add Variables" to include dynamic content in your message.

4. Store Response in a Variable (Optional): Select a bot variable from the dropdown to store the customer's response. This allows you to use the stored response in subsequent steps of your chatbot flow or to reference the data later. For example, if the variable is named user_response, you can access the user's reply by using {variable.user_response}.

5. Set Error Handling:

   • Define the maximum number of incorrect response attempts allowed.

   • Specify the error message to send when the user provides an invalid response.

6. Choose Action on Invalid Input:

   • Decide whether to end the flow, trigger a fallback action, or skip the question.

7. Set Validation Settings (Optional):

   • Define minimum and maximum character limits for the user’s response.

Examples

• Engagement Question: "What is your favourite colour? Please reply with the name."

• Feedback Request: "How would you rate our service? Please provide your feedback."

FAQs

1. What happens if the user doesn't respond with text?

   • You can set an error message for invalid inputs and choose how to handle such cases.

2. Can I store the user's response?

   • Yes, you can store the response in a selected bot variable for further processing.

Troubleshooting Tips

• Invalid Input Handling: Ensure that your error messages are clear and guide users on responding appropriately.

• Variable Display: Confirm that the variables you use have relevant data to avoid displaying empty fields.