Ask Email
The Ask Email action allows the chatbot to collect a valid email address from users during a conversation.
This action verifies that the user input follows the correct email format and stores the response in a variable. The captured email address can later be used for communication, confirmations, marketing campaigns, or CRM integration.
Ask Email is commonly used in workflows that require contact information or user registration details.
When to Use Ask Email
Use the Ask Email action when the chatbot needs to collect a customer's email address.
Common Use Cases
Event registrations
Newsletter subscriptions
Order confirmations
Customer support follow-ups
Lead generation
Example interaction:
Bot: Please share your email address so we can send your confirmation. User: [email protected]
The chatbot captures the email and stores it for further use.
How to Add Ask Email
Follow these steps to add the Ask Email action to your bot workflow.
Open Bot Builder
Click Add Node
Select the Ask tab
Choose Ask Email
Configure the required fields
Click Create
Once added, the chatbot will pause at this step until the user enters a valid email address.
Ask Email Configuration
When configuring the Ask Email action, several fields must be completed.
Action Name
The Action Name identifies the Ask Email action inside the bot workflow.
This name is visible only within the bot builder.
Example:
Collect Email Address Email for Confirmation User Email Input
Message
The Message field contains the prompt shown to the user.
Example:
Hello 👋 Please share your email address so we can send you the event confirmation and updates. Example: [email protected]
The message supports:
Dynamic variables
Text formatting
Emojis
Variables can be inserted using the Add Variable option.
Adding Variables
The Add Variable feature allows dynamic values to be inserted into the message.
Examples include:
Customer name
Phone number
Contact details
Example:
Hi {{customer.name}}
This helps personalize the conversation.
Error Attempt
The Error Attempt field defines how many invalid attempts are allowed.
Example:
Error Attempt: 3
If the user provides invalid input multiple times, the chatbot will trigger the configured Action on Invalid.
Error Message
The Error Message is displayed when the user enters an invalid email address.
Example:
Oops! That doesn't look like a valid email. Please enter your email in the correct format.
This message helps guide users to provide a valid email address.
Action on Invalid
This option determines what happens when the user exceeds the allowed error attempts.
Available options include:
End the Flow
Stops the chatbot conversation.
Skip the Question
Allows the chatbot to continue without collecting the email.
Fall Back Flow
Redirects the user to another predefined chatbot flow.
Store Response in Variable
The Store Response in Variable option saves the email address for later use.
Example variable:
user_email
This stored data can be used for:
Email notifications
Marketing campaigns
CRM data collection
Personalized messaging
Example Ask Email Interaction
Example chatbot conversation:
Bot: Hello 👋 Please share your email address so we can send you the event confirmation and updates. User: [email protected]
The chatbot stores the email address in the variable:
user_email
and continues the workflow.
Best Practices
Follow these recommendations when using Ask Email.
Provide an example email
Showing an example helps users understand the expected format.
Use clear instructions
Explain why the email is required.
Personalize messages
Include dynamic variables where possible.
Provide helpful error messages
Guide users when invalid email formats are entered.
Store responses properly
Save email responses in variables for later automation.
Summary
The Ask Email action enables chatbots to collect valid email addresses from users.
With Ask Email, you can:
Capture customer email addresses
Validate email format automatically
Manage invalid responses effectively
Store email data in variables
Use email data for communication and marketing workflows
This feature helps businesses build contact lists and automate customer communication efficiently.
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