> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/bot/ask-action/ask-email.md).

# Ask Email

The **Ask Email** action allows the chatbot to collect a **valid email address from users** during a conversation.

This action verifies that the user input follows the correct email format and stores the response in a variable. The captured email address can later be used for communication, confirmations, marketing campaigns, or CRM integration.

Ask Email is commonly used in workflows that require **contact information or user registration details**.

{% embed url="<https://app.supademo.com/demo/cmm93jjqt5t35dtfh8oew3voi?utm_source=link>" %}

### **When to Use Ask Email**

Use the **Ask Email** action when the chatbot needs to collect a **customer's email address**.

**Common Use Cases**

* Event registrations
* Newsletter subscriptions
* Order confirmations
* Customer support follow-ups
* Lead generation

Example interaction:

Bot: Please share your email address so we can send your confirmation.\
\
User: <john@example.com>

The chatbot captures the email and stores it for further use.

### **How to Add Ask Email**

Follow these steps to add the Ask Email action to your bot workflow.

* Open **Bot Builder**
* Click **Add Node**

{% embed url="<https://app.supademo.com/demo/cmp6ix88f00xu3x0j2e2rys2t?utm_source=link>" %}

* Select the **Ask** tab
* Choose **Ask Email**

{% embed url="<https://app.supademo.com/demo/cmp6iymyt01irzx0jh6mikwax?utm_source=link>" %}

* Configure the required fields
* Click **Create**

Once added, the chatbot will pause at this step until the user enters a valid email address.

### **Ask Email Configuration**

When configuring the Ask Email action, several fields must be completed.

#### **Action Name**

The **Action Name** identifies the Ask Email action inside the bot workflow.

This name is visible only within the bot builder.

{% embed url="<https://app.supademo.com/demo/cmp6j1hqt01itzx0jlalaczh7?utm_source=link>" %}

Example:

Collect Email Address\
Email for Confirmation\
User Email Input

#### **Message**

The **Message** field contains the prompt shown to the user.

{% embed url="<https://app.supademo.com/demo/cmp6j2yv000011d0jumq53rwb?utm_source=link>" %}

Example:

Hello 👋\
\
Please share your email address so we can send you the event confirmation and updates.\
\
Example: <sample@gmail.com>

The message supports:

* Dynamic variables
* Text formatting
* Emojis

Variables can be inserted using the **Add Variable** option.

#### **Adding Variables**

The **Add Variable** feature allows dynamic values to be inserted into the message.

{% embed url="<https://app.supademo.com/demo/cmp6j42hl01ixzx0jzpgri9hh?utm_source=link>" %}

Examples include:

* Customer name
* Phone number
* Contact details

Example:

Hi {{customer.name}}

This helps personalize the conversation.

#### **Error Attempt**

The **Error Attempt** field defines how many invalid attempts are allowed.

{% embed url="<https://app.supademo.com/demo/cmp6jv7u201jjzx0jibfanyfp?utm_source=link>" %}

Example:

Error Attempt: 3

If the user provides invalid input multiple times, the chatbot will trigger the configured **Action on Invalid**.

#### **Error Message**

The **Error Message** is displayed when the user enters an invalid email address.

{% embed url="<https://app.supademo.com/demo/cmp6jwyb701ed1q0j9donrudy?utm_source=link>" %}

Example:

Oops! That doesn't look like a valid email.\
Please enter your email in the correct format.

This message helps guide users to provide a valid email address.

#### **Action on Invalid**

This option determines what happens when the user exceeds the allowed error attempts.

Available options include:

**End the Flow**

Stops the chatbot conversation.

**Skip the Question**

Allows the chatbot to continue without collecting the email.

**Fall Back Flow**

Redirects the user to another predefined chatbot flow.

### **Store Response in Variable**

The **Store Response in Variable** option saves the email address for later use.

{% embed url="<https://app.supademo.com/demo/cmp6jwyb701ed1q0j9donrudy?utm_source=link>" %}

Example variable:

user\_email

This stored data can be used for:

* Email notifications
* Marketing campaigns
* CRM data collection
* Personalized messaging

### Save and Deploy &#x20;

After configuring the action:

1. Click **Create** to add the action to the flow<br>

{% embed url="<https://app.supademo.com/demo/cmp6k2cd300241d0jdcjdwfux?utm_source=link>" %}

2. Connect the node appropriately

Click Publish to deploy the configuration

#### **Example Ask Email Interaction**

Example chatbot conversation:

Bot: Hello 👋\
Please share your email address so we can send you the event confirmation and updates.\
\
User: <john@example.com>

The chatbot stores the email address in the variable:

user\_email

and continues the workflow.

### **Best Practices**

Follow these recommendations when using Ask Email.

**Provide an example email**

Showing an example helps users understand the expected format.

**Use clear instructions**

Explain why the email is required.

**Personalize messages**

Include dynamic variables where possible.

**Provide helpful error messages**

Guide users when invalid email formats are entered.

**Store responses properly**

Save email responses in variables for later automation.

### **Summary**

The **Ask Email** action enables chatbots to collect **valid email addresses from users**.

{% embed url="<https://app.supademo.com/demo/cmp6k3pod011b3x0j0eyxvh6b?utm_source=link>" %}

With Ask Email, you can:

* Capture customer email addresses
* Validate email format automatically
* Manage invalid responses effectively
* Store email data in variables
* Use email data for communication and marketing workflows

This feature helps businesses **build contact lists and automate customer communication efficiently**.