Commerce Glossary

The Commerce screen in Ownchat centralizes business transactions, managing product listings, orders, payments, and customer interactions seamlessly within the platform.

The Commerce screen in Ownchat serves as a central hub for managing all aspects of your business transactions. From product listings to order processing, this feature streamlines the entire commerce process within the ownchat platform, providing a seamless experience for both businesses and customers.

Glossary

Dashboard

The Dashboard section provides comprehensive sales analytics, including total sales based on days, today's sales, number of orders, and average order value. Additionally, it offers insights into store analytics, such as connected catalog ID, catalog source, total products and collections, abandoned carts (products added to carts but not yet purchased), top-selling products, top customers based on purchase value, and recent orders, empowering businesses with valuable insights into their operations and customer behavior.

Orders

The Orders section automatically captures order history once an order is placed. Integration with Ownchat allows for automatic updates of order status; otherwise, manual updates are required. This ensures efficient tracking and management of all orders, enhancing overall workflow and customer service.

Items

The Item Screen in Ownchat centralizes product and inventory management, allowing businesses to add, edit, and organize listings while monitoring stock levels and sales performance. This ensures efficient and effective catalog management.

Collections

Collections in Ownchat enable businesses to group related items for streamlined management and improved customer presentation. By organizing products into collections, businesses enhance browsing and support targeted marketing efforts.

Payments

Payments in Ownchat enable seamless transactions directly within the platform, empowering businesses to accept payments from customers through the messaging interface. This streamlines the purchasing process, enriching user experience and maximizing sales opportunities without redirecting users to external gateways. Payment statuses are tracked, ensuring transparency and secure integrations, fostering trust and loyalty among customers.

Customers

In the Commerce screen of Ownchat, the Customer list displays individuals who have placed orders through the WhatsApp Ownchat interface. This list provides essential details about customers, such as their names, contact information, order histories, and order value. By accessing this information, businesses can effectively manage customer relationships, track transactional data, and address any inquiries or issues promptly, enhancing overall customer satisfaction and retention.

Locations

To control shipping locations in Ownchat, businesses need to specify the shipping details, including the area, city, district, pincode, and other relevant information. This ensures accurate delivery and allows businesses to manage shipping logistics effectively. By providing detailed shipping location information, businesses can streamline the fulfillment process, minimize errors, and enhance the overall customer experience.

Store Settings

Store Settings in Ownchat allow businesses to configure their online store, including catalog source, minimum order value, shipping costs, discounts, and payment options for a seamless shopping experience. Customize these settings to align with business requirements and enhance customer satisfaction.