# Payment Paid {% embed url="" %} This workflow allows businesses to automate actions when a **payment is successfully completed** through a payment gateway such as **Razorpay, Petpooja, or other connected payment services.** When a payment is marked as **Paid**, the workflow triggers automation in **Ownchat Flow Builder**, allowing businesses to: * Update order status * Trigger WhatsApp commerce notifications * Automate payment confirmation workflows ### Overview The **Payment Paid workflow** is triggered when the payment gateway sends the **payment.paid event.** The workflow processes the payment response and updates the corresponding order status in the system. #### Workflow Automation Flow Payment Gateway\ ↓\ Payment Paid Event Triggered\ ↓\ Ownchat Receives Event\ ↓\ Workflow Triggered\ ↓\ Order Status Updated\ ↓\ WhatsApp Commerce Notification Sent ### Accessing Workflow Builder #### Step 1: Open Workflows 1. Log in to **Ownchat**. 2. Navigate to the **Workflows** section from the dashboard. 3. Use the **search bar** if needed to locate specific workflows. You will see existing workflows such as: * Send Invoice * Send Status Petpooja * WhatsApp Payment Configurations * Shopify Order Paid ### Configuring WhatsApp Payment Settings Before creating the workflow, configure the payment settings. #### Step 1: Open Payment Configurations 1. Navigate to **Commerce**. 2. Select **Payments**. 3. Click **Payment Links**. #### Step 2: Select WhatsApp Payment Configurations 1. Click **WhatsApp – Payment Configurations**. This section allows configuration of payment-related events and integrations. ### Viewing Payment Events Inside the configuration screen you will see: * Connection Name * Available Events * Subscribed Events #### Step 1: View Available Events 1. Locate the **Available Events** column. 2. Click the **Available Events number.** This will open the list of events available for the payment integration. ### Subscribing to Payment Event You must subscribe to the **Payment Paid event**. #### Event Payment Paid #### Event Description Triggered when the payment is successfully completed. Once subscribed, the system will send this event to **Ownchat workflows.** ### Creating a New Workflow #### Step 1: Open Workflow Builder 1. Navigate to **Workflows**. 2. Click **Create New Flow**. This opens the **Create New Workflow** screen. ### Creating the Workflow Two options are available: * **Build from Scratch** * **Use a Template** #### Step 1: Select Build from Scratch Choose: Build from Scratch This allows you to configure custom automation logic. #### Step 2: Enter Flow Details Enter the workflow information. **Flow Name** Example: Payment Paid **Description** Provide a description for the workflow. #### Step 3: Create Workflow Click: Create The workflow canvas will open. ### Selecting the Application After creating the workflow, configure the application that sends the payment event. #### Step 1: Choose App Click **Choose App**. Available applications include: * WooCommerce * Stripe * Petpooja * Razorpay * Shopify * Webhook * Zoho Subscriptions * Zoho Bookings * Calendly * Google Sheets * MoEngage ### Configuring the Payment Integration #### Step 1: Select the Connection Choose the connected payment account. Example: Connection: Test #### Step 2: Select Event Choose the event from the dropdown. payment.paid This event is triggered when the payment is successfully completed. ### Adding Response Variable Store the response received from the payment gateway. #### Variable Name response This variable stores payment event data received from the payment provider. ### Step 3: Update Configuration Click: Update This saves the trigger configuration. ### Workflow Trigger Node Once configured, the workflow will display the trigger node. **Trigger** payment.paid This indicates the workflow starts when the **payment.paid event** is received. ### **Adding Next Action** After the trigger is configured, you can add the next action. Click: Add Node This allows adding conditions or actions. ### Configuring Actions Actions define what happens after the payment is completed. ### Update Order Status Action Add the **Update Order Status** action. This action updates the order status after the payment is successfully completed. #### Step 1: Configure Action Name Example: Order Status for Payment #### Step 2: Set Order Status Select the appropriate order status. Example statuses may include: * Processing * Paid * Confirmed #### Step 3: Configure Payment Status Set the payment status. Example: Paid ### Adding Order ID Variable The system needs the **Order ID** to update the order. #### Step 1: Add Variable Click: Add Variable Select the order ID from the payment response. Example: response.order\_id This allows the workflow to dynamically update the correct order. ### Sending Session Message for Successful Payment If the payment status is **Success**, configure a session message to notify the customer. #### **Steps** 1. Enter the session message text: Payment received 2. Enter the **Customer Contact Number.** #### Adding Customer Phone Number Variable 1. Click **Add Variable.** 2. Select the **Phone Number variable.** 3. Insert it into the **Customer Contact Number field.** #### Adding Customer Name Variable 1. Click **Add Variable.** 2. Select the **Customer Name variable**. 3. Insert it into the **Customer Name field.** #### Configure Message Text Enter the message content in the **message field**. Example: Hi {{customer\_name}}, your payment has been successfully received. Thank you for your purchase. #### Save the Action Click: Add Action This saves the session message configuration. ### Adding Session Message for Failed Payment If the payment fails, configure a message to notify the customer. Steps 1. Search for **Session Message** in the search bar. 2. Select **Session Message** action. #### Configure Action **Action Name** Enter a descriptive name for the action. Example: Payment Failed Notification **Customer Contact Number** 1. Click **Add Variable.** 2. Insert the **customer phone number variable.** **Customer Name** Enter the **customer name variable.** **Message Text** Enter the message text. Example: Hi {{customer\_name}}, unfortunately your payment was not successful. Please try again or contact support. **Save Action** Click: Add Action This completes the failed payment message configuration. **Searching for Actions** To quickly add actions: 1. Use the **search bar.** 2. Enter the node or action name. 3. Select from the filtered results. #### Workflow Activation After closing the configuration screen and returning to the workflow list: The workflow appears in an **Active state**. ### Checking the Workflow Before publishing the workflow, verify the flow configuration. #### Flow Builder Sections The workflow builder includes: * Summary * Flow Builder * History These sections help review workflow changes. ### Publishing the Workflow After completing configuration: Click: Publish Example workflow status: Payment Paid – Published The workflow will now run automatically whenever the **payment.paid event** is triggered. ### Testing the Workflow Before using the workflow in production, test the automation. #### Steps 1. Create a **test payment.** 2. Complete the payment successfully. 3. Confirm that: * The **payment.paid event triggers** * The **workflow runs** * The **order status updates** ### Troubleshooting #### Workflow Not Triggering Possible reasons: * Payment event not subscribed * Integration not connected * Incorrect event selected #### Order Status Not Updating Check: * Order ID variable configuration * Payment response variable mapping * Action configuration ### Best Practices #### Always Use Response Variables Store payment data in variables such as: response This helps dynamically map order data. #### Verify Payment Events Ensure the correct event is selected: payment.paid #### Test Before Publishing Run test payments before activating the workflow. ### Summary The **WhatsApp Payment – Payment Paid workflow** allows Ownchat to automatically process completed payments and update order status. The automation works as follows: 1. Payment gateway sends **payment.paid event** 2. Ownchat workflow is triggered 3. Payment response is stored in a variable 4. Order status is updated automatically 5. WhatsApp commerce notifications can be triggered This automation ensures efficient **payment tracking and order management.** --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.ownchat.app/work-flows/whatsapp-payment/payment-paid.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.