> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/work-flows/whatsapp-payment/payment-paid.md). # Payment Paid {% embed url="" %} This workflow allows businesses to automate actions when a **payment is successfully completed** through a payment gateway such as **Razorpay, Petpooja, or other connected payment services.** When a payment is marked as **Paid**, the workflow triggers automation in **Ownchat Flow Builder**, allowing businesses to: * Update order status * Trigger WhatsApp commerce notifications * Automate payment confirmation workflows ### Overview The **Payment Paid workflow** is triggered when the payment gateway sends the **payment.paid event.** The workflow processes the payment response and updates the corresponding order status in the system. #### Workflow Automation Flow Payment Gateway\ ↓\ Payment Paid Event Triggered\ ↓\ Ownchat Receives Event\ ↓\ Workflow Triggered\ ↓\ Order Status Updated\ ↓\ WhatsApp Commerce Notification Sent ### Accessing Workflow Builder #### Step 1: Open Workflows 1. Log in to **Ownchat**. 2. Navigate to the **Workflows** section from the dashboard. 3. Use the **search bar** if needed to locate specific workflows. You will see existing workflows such as: * Send Invoice * Send Status Petpooja * WhatsApp Payment Configurations * Shopify Order Paid ### Configuring WhatsApp Payment Settings Before creating the workflow, configure the payment settings. #### Step 1: Open Payment Configurations 1. Navigate to **Commerce**. 2. Select **Payments**. 3. Click **Payment Links**. #### Step 2: Select WhatsApp Payment Configurations 1. Click **WhatsApp – Payment Configurations**. This section allows configuration of payment-related events and integrations. ### Viewing Payment Events Inside the configuration screen you will see: * Connection Name * Available Events * Subscribed Events #### Step 1: View Available Events 1. Locate the **Available Events** column. 2. Click the **Available Events number.** This will open the list of events available for the payment integration. ### Subscribing to Payment Event You must subscribe to the **Payment Paid event**. #### Event Payment Paid #### Event Description Triggered when the payment is successfully completed. Once subscribed, the system will send this event to **Ownchat workflows.** ### Creating a New Workflow #### Step 1: Open Workflow Builder 1. Navigate to **Workflows**. 2. Click **Create New Flow**. This opens the **Create New Workflow** screen. ### Creating the Workflow Two options are available: * **Build from Scratch** * **Use a Template** #### Step 1: Select Build from Scratch Choose: Build from Scratch This allows you to configure custom automation logic. #### Step 2: Enter Flow Details Enter the workflow information. **Flow Name** Example: Payment Paid **Description** Provide a description for the workflow. #### Step 3: Create Workflow Click: Create The workflow canvas will open. ### Selecting the Application After creating the workflow, configure the application that sends the payment event. #### Step 1: Choose App Click **Choose App**. Available applications include: * WooCommerce * Stripe * Petpooja * Razorpay * Shopify * Webhook * Zoho Subscriptions * Zoho Bookings * Calendly * Google Sheets * MoEngage ### Configuring the Payment Integration #### Step 1: Select the Connection Choose the connected payment account. Example: Connection: Test #### Step 2: Select Event Choose the event from the dropdown. payment.paid This event is triggered when the payment is successfully completed. ### Adding Response Variable Store the response received from the payment gateway. #### Variable Name response This variable stores payment event data received from the payment provider. ### Step 3: Update Configuration Click: Update This saves the trigger configuration. ### Workflow Trigger Node Once configured, the workflow will display the trigger node. **Trigger** payment.paid This indicates the workflow starts when the **payment.paid event** is received. ### **Adding Next Action** After the trigger is configured, you can add the next action. Click: Add Node This allows adding conditions or actions. ### Configuring Actions Actions define what happens after the payment is completed. ### Update Order Status Action Add the **Update Order Status** action. This action updates the order status after the payment is successfully completed. #### Step 1: Configure Action Name Example: Order Status for Payment #### Step 2: Set Order Status Select the appropriate order status. Example statuses may include: * Processing * Paid * Confirmed #### Step 3: Configure Payment Status Set the payment status. Example: Paid ### Adding Order ID Variable The system needs the **Order ID** to update the order. #### Step 1: Add Variable Click: Add Variable Select the order ID from the payment response. Example: response.order\_id This allows the workflow to dynamically update the correct order. ### Sending Session Message for Successful Payment If the payment status is **Success**, configure a session message to notify the customer. #### **Steps** 1. Enter the session message text: Payment received 2. Enter the **Customer Contact Number.** #### Adding Customer Phone Number Variable 1. Click **Add Variable.** 2. Select the **Phone Number variable.** 3. Insert it into the **Customer Contact Number field.** #### Adding Customer Name Variable 1. Click **Add Variable.** 2. Select the **Customer Name variable**. 3. Insert it into the **Customer Name field.** #### Configure Message Text Enter the message content in the **message field**. Example: Hi {{customer\_name}}, your payment has been successfully received. Thank you for your purchase. #### Save the Action Click: Add Action This saves the session message configuration. ### Adding Session Message for Failed Payment If the payment fails, configure a message to notify the customer. Steps 1. Search for **Session Message** in the search bar. 2. Select **Session Message** action. #### Configure Action **Action Name** Enter a descriptive name for the action. Example: Payment Failed Notification **Customer Contact Number** 1. Click **Add Variable.** 2. Insert the **customer phone number variable.** **Customer Name** Enter the **customer name variable.** **Message Text** Enter the message text. Example: Hi {{customer\_name}}, unfortunately your payment was not successful. Please try again or contact support. **Save Action** Click: Add Action This completes the failed payment message configuration. **Searching for Actions** To quickly add actions: 1. Use the **search bar.** 2. Enter the node or action name. 3. Select from the filtered results. #### Workflow Activation After closing the configuration screen and returning to the workflow list: The workflow appears in an **Active state**. ### Checking the Workflow Before publishing the workflow, verify the flow configuration. #### Flow Builder Sections The workflow builder includes: * Summary * Flow Builder * History These sections help review workflow changes. ### Publishing the Workflow After completing configuration: Click: Publish Example workflow status: Payment Paid – Published The workflow will now run automatically whenever the **payment.paid event** is triggered. ### Testing the Workflow Before using the workflow in production, test the automation. #### Steps 1. Create a **test payment.** 2. Complete the payment successfully. 3. Confirm that: * The **payment.paid event triggers** * The **workflow runs** * The **order status updates** ### Troubleshooting #### Workflow Not Triggering Possible reasons: * Payment event not subscribed * Integration not connected * Incorrect event selected #### Order Status Not Updating Check: * Order ID variable configuration * Payment response variable mapping * Action configuration ### Best Practices #### Always Use Response Variables Store payment data in variables such as: response This helps dynamically map order data. #### Verify Payment Events Ensure the correct event is selected: payment.paid #### Test Before Publishing Run test payments before activating the workflow. ### Summary The **WhatsApp Payment – Payment Paid workflow** allows Ownchat to automatically process completed payments and update order status. The automation works as follows: 1. Payment gateway sends **payment.paid event** 2. Ownchat workflow is triggered 3. Payment response is stored in a variable 4. Order status is updated automatically 5. WhatsApp commerce notifications can be triggered This automation ensures efficient **payment tracking and order management.**