Call Logs

Overview

The Call Logs section provides a complete view of your organization's WhatsApp call history. You can filter calls by status and date, identify who ended each call, play call recordings, view AI-generated transcripts, and review the full call timeline.

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Accessing Call Logs

1. Click the Call Logs menu option to view your organization-wide call history.

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Filtering Call Logs

Filter by Date

1. Click the Date Filter dropdown to select your preferred date range.

1. Select a range (for example, Last Month) to view call logs for that period.

Filter by Status

1. Click the Status filter dropdown to filter call logs by their current status.

1. Select from the following status options:

• Ended — Displays only completed calls.

• Rejected — Displays only rejected calls.

• Unanswered — Displays only unanswered calls.

• All Statuses — Displays all calls regardless of status.

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Understanding Call Status

Each call log entry shows who ended the call:

• Ended by Business — The call was ended by an Ownchat user or agent.

• Ended by User — The call was ended by the customer.

You can also view the date and time when each call was made.

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Call Recordings

For calls that were connected and attended by an agent, a call recording is available in the Call Logs.

1. Locate the completed call in the logs.

2. Click the Play button to listen to the call recording.

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Call Transcripts

Call transcripts are generated in the language configured under OwnAI Call Transcript Language.

1. Click the Analytics icon on a call record to view the call transcript in the selected language.

1. Here, You can view the full conversation transcript details.

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Call Timeline

The Call Timeline shows the complete sequence of events for each call.

1. Click into a call record to view the Timeline.

1. The timeline displays the following events along with their date and time:

• Incoming

• Accepted

• Ended

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Summary

Feature	What You Can Do
Date Filter	Filter call logs by a selected date range
Status Filter	Filter by Ended, Rejected, Unanswered, or All Statuses
Call Status	Identify whether the call was ended by the business or the customer
Call Recording	Play recordings for connected and attended calls
Call Transcript	View AI-generated transcript in the configured OwnAI language
Call Timeline	Review the full sequence of incoming, accepted, and ended events