> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/whatsapp-channel/whatsapp-voice-call/call-logs.md).

# Call Logs

### Overview  

The Call Logs section provides a complete view of your organization's WhatsApp call history. You can filter calls by status and date, identify who ended each call, play call recordings, view AI-generated transcripts, and review the full call timeline.

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### Accessing Call Logs &#x20;

1. Click the Call Logs menu option to view your organization-wide call history.

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### Filtering Call Logs &#x20;

#### Filter by Date &#x20;

1. Click the Date Filter dropdown to select your preferred date range.

{% embed url="<https://app.supademo.com/demo/cmtmluvnv00pfvw0jij5pn1vp?utm_source=link>" %}

2. Select a range (for example, Last Month) to view call logs for that period.

{% embed url="<https://app.supademo.com/demo/cmtmlvy9901o7x10j8g82lbwb?utm_source=link>" %}

#### Filter by Status &#x20;

1. Click the Status filter dropdown to filter call logs by their current status.

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2. Select from the following status options:

* Ended — Displays only completed calls.

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* Rejected — Displays only rejected calls.

{% embed url="<https://app.supademo.com/demo/cmtmnl5ct0001w80jdj9ge7y2?utm_source=link>" %}

* Unanswered — Displays only unanswered calls.

{% embed url="<https://app.supademo.com/demo/cmtmnmval00010o0jrjrqv5la?utm_source=link>" %}

* All Statuses — Displays all calls regardless of status.

{% embed url="<https://app.supademo.com/demo/cmtmno4vc00wzvw0jnt70u4mb?utm_source=link>" %}

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### Understanding Call Status &#x20;

Each call log entry shows who ended the call:

* Ended by Business — The call was ended by an Ownchat user or agent.<br>
* Ended by User — The call was ended by the customer.

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You can also view the date and time when each call was made.

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### Call Recordings &#x20;

For calls that were connected and attended by an agent, a call recording is available in the Call Logs.

{% embed url="<https://app.supademo.com/demo/cmtmo1m4p00x9vw0j4qpd5pve?utm_source=link>" %}

1. Locate the completed call in the logs.
2. Click the Play button to listen to the call recording.

{% embed url="<https://app.supademo.com/demo/cmtmo3bi10290xg0j3cdsa5d5?utm_source=link>" %}

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### Call Transcripts &#x20;

Call transcripts are generated in the language configured under OwnAI Call Transcript Language.

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1. Click the Analytics icon on a call record to view the call transcript in the selected language.

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2. Here, You can view the full conversation transcript details.

{% embed url="<https://app.supademo.com/demo/cmtmo8ibg0297xg0js5rbwzad?utm_source=link>" %}

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### Call Timeline &#x20;

The Call Timeline shows the complete sequence of events for each call.

1. Click into a call record to view the Timeline.

{% embed url="<https://app.supademo.com/demo/cmtmo9lgh01d4yi0jodsxs81e?utm_source=link>" %}

1. The timeline displays the following events along with their date and time:

* Incoming
* Accepted
* Ended

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### Summary &#x20;

| Feature         | What You Can Do                                                     |
| --------------- | ------------------------------------------------------------------- |
| Date Filter     | Filter call logs by a selected date range                           |
| Status Filter   | Filter by Ended, Rejected, Unanswered, or All Statuses              |
| Call Status     | Identify whether the call was ended by the business or the customer |
| Call Recording  | Play recordings for connected and attended calls                    |
| Call Transcript | View AI-generated transcript in the configured OwnAI language       |
| Call Timeline   | Review the full sequence of incoming, accepted, and ended events    |