Call Analytics
WhatsApp Calls (8.2.1.5.3) - Call Analytics
Overview
Call Analytics provides a summary of your WhatsApp call activity, including incoming, outgoing, and missed call counts, along with overall call performance and distribution metrics.
Accessing Call Analytics
Click Call Analytics to access detailed WhatsApp call metrics.
Call Count Overview
The top section displays a breakdown of calls by category:
Category
Description
Incoming Calls
Total number of incoming calls received
Outgoing Calls
Total number of business-initiated calls
Not Attended
Total number of missed calls that were not attended
Call Performance
Review the Call Performance section to view:
Total number of calls across all categories.
Attended rate metrics showing the proportion of calls that were attended.
Share of Metrics
Review the Share of Metrics pie chart to analyze how calls are distributed across categories and evaluate overall call performance.
Summary
Section
What You Can View
Call Count Overview
Incoming, outgoing, and not attended call totals
Call Performance
Total calls and attended rate
Share of Metrics
Call distribution pie chart
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