> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/whatsapp-channel/whatsapp-voice-call.md).

# WhatsApp Voice Call

### Overview  

WhatsApp Call configuration lets you enable incoming WhatsApp voice calls and control how they are routed to your agents or teams. You can restrict calls to business hours and set routing preferences to ensure calls reach the right person.

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### Accessing WhatsApp Call Settings &#x20;

1. Click the Settings icon in the sidebar footer.

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2. Click the Channel section.

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3. Click WhatsApp in the left menu.

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4. Click WhatsApp Calls to access voice call configuration settings.

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### Enabling WhatsApp Voice Calls &#x20;

1. Toggle the WhatsApp Voice Calls switch to ON to enable incoming WhatsApp voice calls for customer conversations.

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### Syncing with Working Hours &#x20;

1. Enable Sync with Working Hours to restrict incoming voice calls to your configured business hours only.

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### Configuring Call Routing &#x20;

Choose how incoming WhatsApp voice calls are routed to your team.

#### Route to All Agents &#x20;

1. Select All Agents to route incoming calls to your entire team.

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#### Route to Specific Users &#x20;

1. Select Users from the routing options.

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2. Click the dropdown and select the specific user(s) you want to assign inbound calls to.

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#### Route to a Team &#x20;

1. Select Team from the dropdown.

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2. Click the team dropdown and select the team(s) you want to route incoming calls to.

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### Ring Assigned Agent First &#x20;

1. Toggle Ring Assigned Chat Agent First to ON.

When enabled, if a chat is already assigned to a specific agent, incoming calls from that customer will ring that agent first before routing to others.

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### Summary &#x20;

| Setting                        | What It Does                                                   |
| ------------------------------ | -------------------------------------------------------------- |
| WhatsApp Voice Calls           | Enables or disables incoming WhatsApp voice calls              |
| Sync with Working Hours        | Restricts calls to configured business hours                   |
| All Agents                     | Routes all incoming calls to the entire team                   |
| Specific Users                 | Routes calls to selected individual agents                     |
| Team                           | Routes calls to a selected team                                |
| Ring Assigned Chat Agent First | Rings the already-assigned agent first for returning customers |