Multiple Product Templates

The Multiple Product Template allows you to showcase multiple products within a single WhatsApp message. This is ideal for product catalogs, collections, and promotional campaigns where users can browse multiple items at once.

Create a New Template

Create a New Template

Steps:

  1. Enter a name in the Name field for your template

  1. Configure the required template settings

Time To Live (TTL)

The Time To Live (TTL) defines how long the template remains valid.

Example:

  • If TTL is set to 3 hours:

  • Delivered if the user opens within 3 hours

  • Not delivered if opened after 3 hours

Select Template Configuration

Category

Choose the appropriate category:

  • Marketing

  • Utility

  • Authentication

Example: Select Marketing for product promotions

Template Type

  1. Click on Template Type

  2. Select Multiple Products

This template is used to display multiple products within a single message.

Add Header Text

  • Enter content in the Header Text field

  • This acts as a title or introduction for your product showcase

Compose Message Body

  • Enter your message content in the Message Body field

  • Provide context such as offers, highlights, or instructions

Enable Analytics

  • Toggle Button Analytics to track:

  • User interactions

  • Engagement metrics

  • Performance insights

Save Template

Steps:

  1. Click Create to save your template

  1. The template will be submitted for approval

Sync Template Status

Steps:

  1. Click Sync

  1. This updates the template status based on approval from Meta

Preview Template

Steps:

  1. Open the created template

  2. Click Message Preview

  1. View the complete template layout

This preview shows how multiple products will be displayed to users.


Summary

The Multiple Product Template helps you:

  • Showcase multiple products in a single WhatsApp message

  • Add structured header and message content

  • Promote catalogs and collections effectively

  • Track engagement using analytics

  • Sync and manage approval via Meta

  • Preview the final template before sending

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