Catalogue Templates

The Catalogue Template allows you to share a collection of products with customers through WhatsApp. This template is ideal for showcasing product catalogs and enabling users to browse items seamlessly within a conversation.

Create a New Template

Steps:

1. Enter a name in the Name field for your template

1. Configure the required template settings

Time To Live (TTL)

The Time To Live (TTL) defines how long the template remains valid.

Example:

• If TTL is set to 3 hours:

• Delivered if the user opens within 3 hours

• Not delivered if opened after 3 hours

Select Template Configuration

Category

Choose the appropriate category:

• Marketing

• Utility

• Authentication

Example: Select Marketing for catalog promotions

Template Type

1. Click on Template Type

2. Select Catalogue

This template is used to share product collections with customers.

Compose Message Body

• Enter your message content in the Message Body field

• Use this section to introduce the catalog or highlight key products

Formatting Options:

• Bold → Select text and apply bold formatting

Add Variables

Variables allow you to personalize messages dynamically.

How it works:

• Insert placeholders (e.g., {{1}}) into the message

• These are replaced with actual values (e.g., name, order ID, date) during message delivery

Add Footer

• Enter text in the Message Footer field

• Use this to add closing notes, disclaimers, or call-to-action prompts

Enable Analytics

• Toggle Button Analytics to track:

• Customer interactions

• Engagement metrics

• Template performance

Save Template

Steps:

1. Click Create to save the template

2. Enter sample values for variables (if used)

3. Click Create again to confirm

Sync Template Status

Steps:

1. Click Sync

1. This updates the template status based on approval from Meta

View Template & Preview

Steps:

1. Click on the created message template

1. View full template details

2. Access the Template Preview

This shows how the catalog message will appear to users.

Summary

The Catalogue Template helps you:

• Share product collections through WhatsApp

• Personalize messages using dynamic variables

• Format content for better readability

• Add footer messages for clarity and CTA

• Track engagement using analytics

• Sync and manage approval via Meta

• Preview the final catalog message before sending