Carousel Templates

Create a New Template

Steps:

1. Enter a name in the Name field for your template

1. Configure the required template settings

Time To Live (TTL)

The Time To Live (TTL) defines how long the template remains valid.

Example:

• If TTL is set to 3 hours:

• Delivered if the user opens within 3 hours

• Not delivered if opened after 3 hours

Select Template Configuration

Category

Choose the appropriate category:

• Marketing

• Utility

• Authentication

Example: Select Marketing for promotional campaigns

Template Type

1. Click on Template Type

2. Select Carousel

Key Capabilities:

• Upload up to 10 images

• Add up to 2 buttons per carousel card

Add Carousel Content

Step 1: Enter Bubble Text

• Add your introductory message in the Bubble Text field

Step 2: Upload Carousel Images

Steps:

1. Click Upload Image

2. Select the file using the checkbox

3. Click Send Selected Files to upload

Repeat this process for each carousel card.

Step 3: Add Message Body

• Enter content in the Message Body field for each carousel card

Add Interactive Buttons

You can add up to 2 buttons per carousel card.

Steps:

1. Click Add Button

2. Select button type

🔹 Quick Reply Buttons

Quick replies allow users to respond instantly with predefined options.

Steps:

1. Select Quick Reply

1. Enter button label (e.g., Shop Now, Contact Us)

2. Repeat to add additional quick reply buttons

Add Multiple Carousel Cards

You can create multiple carousel sections within the same template.

Steps:

1. Click Add New Carousel

2. Repeat:

Upload image

Enter message body

Add buttons

This allows you to showcase multiple items such as:

• Product catalogs

• Service listings

• Offers or campaigns

Save Template

Steps:

1. Click Create to save the template

1. Enter sample values for variables (if used)

2. Click Create again to confirm

Template Approval Process

• The template status will be set to Pending

• It is submitted for approval to Meta

After Approval:

• The status will change to Approved in the Status column

Preview Template

Steps:

1. Click on the created template

2. Select Message Preview

1. View the complete carousel structure

This shows how each card, image, and button will appear to users.

Summary

The Carousel Template helps you:

• Create rich, scrollable WhatsApp experiences

• Showcase multiple products or services in one message

• Add images and structured content per card

• Include quick reply buttons for instant interaction

• Scale up to multiple carousel cards in one template

• Submit templates for approval via Meta

• Preview the final interactive experience before sending