Condition & Navigation Components

Opt-In

Captures user consent or agreement. Used for compliance and confirmation purposes.

Embedded Link

Displays a clickable hyperlink within text. Used to redirect users to external or policy pages.

Conditional Component

IF Condition

Displays components dynamically based on defined logic. Used to personalize flow behavior based on user input.

Displays the primary action buttons of a screen. Required to move the user to the next step in the flow.

Example Use Case

Lead Collection Flow

Scenario: A business wants to collect customer details via WhatsApp.

Workflow:

  • Screen 1: Heading + Name input + Phone input

  • Screen 2: Product selection (Image Radio Button)

  • Screen 3: Confirmation screen with Rich Text

  • Footer: Submit

Outcome: User details are collected and stored in Variables.

Common Mistakes to Avoid

  • Adding components on Rich Text screen

  • Not saving before testing

  • Not mapping Variables properly

  • Publishing without testing

Troubleshooting

Flow not publishing

  • Check required fields

  • Ensure Footer is configured

Components not showing

  • Check IF conditions

  • Verify screen structure

Rich Text not allowed

  • Remove other components from that screen

Inputs not saving

  • Confirm variable mapping

Last updated