Compliance Info
The Compliance Information section allows you to configure and manage your business compliance details inside Ownchat.
This section helps businesses maintain accurate legal and customer support information required for WhatsApp business operations and regulatory compliance.
Accessing Compliance Information
Follow the steps below to open the Compliance Information section:
Click the Settings icon from the navigation menu.
Select WhatsApp from the Channel menu.
Click the Compliance Info tab.
You will now be redirected to the Compliance Information screen.
Business Compliance Information
The Compliance Information section allows you to configure your legal business details.
Legal Business Name
Enter your registered business name in the Legal Name of Business field.
Business Type
To select your business classification:
Click the Business Type dropdown
Choose the appropriate business category
Company Registration Status
Select Yes to confirm that your business is officially registered.
Customer Care Details
This section allows you to configure customer support contact information.
Customer Care Email
Enter the customer support email address in the provided field.
Customer Care Mobile Number
Enter the customer care mobile number in the Mobile Number field.
Customer Care Landline Number
Enter the customer support landline number in the designated field.
Grievance Officer Information
You can configure grievance officer details for compliance and support management.
Grievance Officer Name
Enter the grievance officer’s name in the provided text field.
Grievance Officer Email
Enter the grievance officer’s email address in the email field.
Grievance Officer Mobile Number
Enter the grievance officer’s mobile number in the designated field.
Grievance Officer Landline Number
Enter the grievance officer’s landline number in the provided field.
Saving Compliance Information
After entering all required details:
Review the compliance information carefully
Click the Save Changes button
Your updated compliance information will now be saved successfully.
Confirmation Message
Once the changes are saved, a confirmation message will appear indicating that the business compliance information has been updated successfully.
Summary
The Compliance Information section helps you:
Configure legal business information
Define business classification details
Manage customer care contact information
Configure grievance officer details
Maintain compliance-related business records
Save and update regulatory information securely
This section ensures your WhatsApp business account remains compliant and professionally configured inside Ownchat.
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