# Compliance Info

The **Compliance Information** section allows you to configure and manage your business compliance details inside Ownchat.

This section helps businesses maintain accurate legal and customer support information required for WhatsApp business operations and regulatory compliance.

{% embed url="<https://app.supademo.com/demo/cmmu74tym1uakf3u99gqjwapx?utm_source=link>" %}

### Accessing Compliance Information &#x20;

Follow the steps below to open the Compliance Information section:

1. Click the **Settings** icon from the navigation menu.

{% embed url="<https://app.supademo.com/demo/cmoxzstfm01gp150jxcdwuixd?utm_source=link>" %}

2. Select **WhatsApp** from the Channel menu.

{% embed url="<https://app.supademo.com/demo/cmoxzyyah01403i0j16heul36?utm_source=link>" %}

3. Click the **Compliance Info** tab.<br>

{% embed url="<https://app.supademo.com/demo/cmoy054ep00081w0j03p5o6w2?utm_source=link>" %}

You will now be redirected to the Compliance Information screen.

### Business Compliance Information &#x20;

The Compliance Information section allows you to configure your legal business details.<br>

{% embed url="<https://app.supademo.com/demo/cmoy068do015v3i0j8dnild3a?utm_source=link>" %}

### Legal Business Name &#x20;

Enter your registered business name in the **Legal Name of Business** field.

{% embed url="<https://app.supademo.com/demo/cmoy07ayu016e3i0jkd6uohi4?utm_source=link>" %}

#### Business Type &#x20;

To select your business classification:

1. Click the **Business Type** dropdown
2. Choose the appropriate business category<br>

{% embed url="<https://app.supademo.com/demo/cmoy09s58000a1w0j6pmhy1nt?utm_source=link>" %}

#### Company Registration Status &#x20;

Select **Yes** to confirm that your business is officially registered.

### Customer Care Details &#x20;

This section allows you to configure customer support contact information.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0b28w01h2150jd6mewzuk?utm_source=link>" %}

#### Customer Care Email &#x20;

Enter the customer support email address in the provided field.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0ez7y01h4150j6fsukh89?utm_source=link>" %}

#### Customer Care Mobile Number &#x20;

Enter the customer care mobile number in the Mobile Number field.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0fy5z01a63i0j7bmfql8i?utm_source=link>" %}

#### Customer Care Landline Number &#x20;

Enter the customer support landline number in the designated field.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0ho3c000c1w0jo205k29w?utm_source=link>" %}

### Grievance Officer Information &#x20;

You can configure grievance officer details for compliance and support management.

#### Grievance Officer Name &#x20;

Enter the grievance officer’s name in the provided text field.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0j6n001a83i0j6ixgkfv3?utm_source=link>" %}

#### Grievance Officer Email &#x20;

Enter the grievance officer’s email address in the email field.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0m66d00011a0j68654b52?utm_source=link>" %}

#### Grievance Officer Mobile Number &#x20;

Enter the grievance officer’s mobile number in the designated field.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0nais01ac3i0jfatq0fhr?utm_source=link>" %}

#### Grievance Officer Landline Number &#x20;

Enter the grievance officer’s landline number in the provided field.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0oe1l01ig150jno8kp0v2?utm_source=link>" %}

### Saving Compliance Information &#x20;

After entering all required details:

1. Review the compliance information carefully
2. Click the **Save Changes** button<br>

{% embed url="<https://app.supademo.com/demo/cmoy0phze01ii150j9ytair98?utm_source=link>" %}

Your updated compliance information will now be saved successfully.<br>

{% embed url="<https://app.supademo.com/demo/cmoy0qj9f01ik150jh6gzzi7k?utm_source=link>" %}

### Confirmation Message &#x20;

Once the changes are saved, a confirmation message will appear indicating that the business compliance information has been updated successfully.

### Summary &#x20;

The Compliance Information section helps you:

* Configure legal business information
* Define business classification details
* Manage customer care contact information
* Configure grievance officer details
* Maintain compliance-related business records
* Save and update regulatory information securely

This section ensures your WhatsApp business account remains compliant and professionally configured inside Ownchat.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ownchat.app/whatsapp-channel/compliance-info.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.