Accounts
The Account Settings section allows you to configure and manage your WhatsApp account preferences, identifiers, prompts, commands, QR codes, and connection settings inside Ownchat.
Accessing WhatsApp Account Settings
Follow the steps below to access your WhatsApp account settings:
Click the Settings icon from the navigation menu.
Select WhatsApp to open WhatsApp channel settings.
You will now be redirected to the WhatsApp Account Settings screen.
Account Overview
The top section displays important WhatsApp account information and connection details.
Quality Status
View the Quality GREEN badge to verify that your WhatsApp account is performing optimally.
Business Account ID
Use the Business Account ID field to:
View your business account identifier
Copy the account ID when required
WhatsApp ID
Use the WhatsApp ID field to:
View your WhatsApp account identifier
Copy the ID for reference purposes
Reference ID
The Reference ID is a unique identifier assigned to your WhatsApp account.
Catalog & Cart Settings
You can enable customer shopping features directly from this section.
Enable Catalog
Toggle the Catalog switch to make your product catalog visible to customers.
Enable Cart
Toggle the Cart switch to allow customers to use shopping cart functionality.
Managing Prompts
Prompts help you create predefined responses or instructions for your WhatsApp account.
Add a New Prompt
To create a new prompt:
Click the Add Prompt button
Enter the required prompt in the text field
Save the prompt
Prompt Actions
In the Prompt View section, you can:
Edit prompts
Delete prompts
Managing Commands
Commands allow you to create shortcut-based automations for your WhatsApp account.
Access Commands
Open the Commands section
Click Add Command
Create a Command
To create a command:
Enter the command name (Example: tickets)
Enter the command description
Save the command
Command Actions
In the Command View section, you can:
Edit commands
Delete commands
QR Code Management
QR codes allow customers to quickly connect with your WhatsApp account.
Generate a QR Code
To create a new QR code:
Click the Add QR Code button
Enter the message that should appear after scanning
Click Generate QR Code
QR Code Options
After generating the QR code, you can:
Click Copy Link to copy the QR code link
Click Download to save the QR code image
Connect Using QR Code
Scan the generated QR code using your mobile device to connect through WhatsApp.
Account Connection Information
The bottom section displays:
Ownchat account details
WhatsApp connection status information
Use this section to monitor your account connectivity and status.
Summary
The WhatsApp Account Settings section helps you:
Manage WhatsApp account identifiers
Configure catalog and cart settings
Create and manage prompts
Set up command automations
Generate and download QR codes
Monitor account connection status
This section provides complete control over your WhatsApp account configuration inside Ownchat.
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