Round Robin Assignment

Here's how the round robin assignment and message handling would work in Ownchat, considering team member availability.

Round Robin Assignment and Message Handling

Round Robin Assignment:

Sequential Distribution: Tasks or messages are assigned in a rotating sequence among team members entered in team mates field to ensure an equitable distribution of workload.

Handling Team Member Availability:

• All Team Members Away:

  • Unassigned Messages: If all team members are marked as away, incoming messages are categorized as "Unassigned Messages".

  • Filtering: These unassigned messages are filtered into a specific category or view for follow-up or reassignment.

• One Team Member Away:

  • Message Reassignment: If a team member is away, messages assigned to them are checked for replies.

  • Reassigning to Available Members: If the team member is unable to respond, the message is reassigned to the next available team member in the round robin sequence.

• Handling Multiple Unavailable Members:

  • Sequential Reassignment: If the initially assigned team member and the subsequent reassignee are away, the message continues to be reassigned to the next available member until it's successfully handled.

If you're looking to implement specific features like automatic reassignment based on round robin assignment in Ownchat or have further questions on how to set this up, feel free to ask for detailed guidance!