# Instagram Chat screen

### Overview  

The Instagram Chat Screen allows users to view, manage, and respond to Instagram conversations within Ownchat.

Users can:

* Open and read conversations
* Send replies (text, emoji, templates, attachments, voice)
* React to messages
* View older messages
* Add internal notes
* Edit customer details
* Invite customers to WhatsApp

{% embed url="<https://app.supademo.com/demo/cmnisk24q14obaburx5699zyj?utm_source=link>" %}

### Access Chat Screen &#x20;

{% embed url="<https://app.supademo.com/demo/cmnn6n286031dyw0ju9jd8dmf?utm_source=link>" %}

1. Click the **Chat icon** in the left sidebar
2. Select a **conversation** from the list
3. The conversation will open in the chat screen

#### View Conversations &#x20;

**Open Conversation** &#x20;

* Click a conversation to view full message details

{% embed url="<https://app.supademo.com/demo/cmnn6pncm000a0w0jhtwwooys?utm_source=link>" %}

**Load Older Messages** &#x20;

* Click Load History to fetch previous messages

{% embed url="<https://app.supademo.com/demo/cmnn6rgyk037iz90jz8l8tk24?utm_source=link>" %}

### Reply to Messages &#x20;

#### Reply Using Input Field &#x20;

1. Click the **message input field**
2. Type your message
3. Click **Send**

{% embed url="<https://app.supademo.com/demo/cmnn6tvlr00e90k0joafggd2n?utm_source=link>" %}

#### Reply Using Reply Button &#x20;

1. Click **Reply** on a message
2. Type your response
3. Click **Send**

#### Send Message with Emoji &#x20;

1. Click the **message input field**
2. Type your message and add emojis
3. Click **Send**

{% embed url="<https://app.supademo.com/demo/cmnn6xg7p0321yw0jykralw37?utm_source=link>" %}

### React to Messages &#x20;

1. Click the **dropdown** next to a message
2. Click **React**
3. Select an emoji

### Use Templates &#x20;

1. Click the **layout icon**
2. Select a **template**
3. Click **Next**
4. Send the template message

**Note:**

* The selected template is sent to the customer as a formatted message

{% embed url="<https://app.supademo.com/demo/cmnn6zrtj0009v90jhz0u7iha?utm_source=link>" %}

### Send Attachments &#x20;

1. Click the **attachment icon**
2. Select a file (e.g., image)
3. Click **Send Selected Files**

**Result:**

* The selected file is sent to the customer in the chat

{% embed url="<https://app.supademo.com/demo/cmnn723rz03h0x70jfa9ol72i?utm_source=link>" %}

### Send Voice Message &#x20;

1. Click the **mic icon**
2. Record your message
3. Pause the recording if needed
4. Send the voice message

**Result:**

* The voice message is delivered in the chat

{% embed url="<https://app.supademo.com/demo/cmnn74yqa0023v90jd9xty8yk?utm_source=link>" %}

### Add Internal Notes &#x20;

1. Click the **Notes tab**
2. Enter a **note title**
3. Enter a **description**
4. Click **Post Note**

**Note:**

* Notes are visible only to your team
* Notes appear within the chat for internal reference

### Manage Contact Details &#x20;

{% embed url="<https://app.supademo.com/demo/cmnn78sf6001v0w0jrd79n5af?utm_source=link>" %}

#### Edit Contact Name &#x20;

1. Click the **edit icon**
2. Update the contact name

#### Update Phone Number &#x20;

1. Click the **Phone field**
2. Add or edit the number

#### View More Details &#x20;

* Click **Show More** to expand contact details

#### Collapse Details Panel &#x20;

* Click the **collapse icon** to hide the panel

### Conversation Summary &#x20;

#### Expand Summary &#x20;

* Click **Show Details** to view conversation summary

#### Collapse Summary &#x20;

* Click the collapse option to hide the summary

### Invite Customer to WhatsApp &#x20;

1. Click the **WhatsApp icon**
2. Click **OK** to confirm

**Result:**

* The invite message is sent to the customer

### Key Takeaways &#x20;

* Access chats from the **Chat icon**
* Open conversations to view messages
* Use **Load History** to view older chats
* Reply using input field or **Reply button**
* Send messages with emojis, templates, attachments, or voice
* React to messages using emojis
* Add internal notes for team use
* Edit and manage customer details
* Expand or collapse panels as needed
* Invite customers to WhatsApp directly

### Summary &#x20;

The Instagram Chat Screen helps users handle Instagram conversations in a structured way.

It allows you to:

* Manage conversations from one place
* Respond using multiple formats
* Maintain internal notes for context
* Update customer information
* Extend communication to WhatsApp

This supports consistent communication and better conversation management.


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