Instagram Chat screen

Overview

The Instagram Chat Screen allows users to view, manage, and respond to Instagram conversations within Ownchat.

Users can:

• Open and read conversations

• Send replies (text, emoji, templates, attachments, voice)

• React to messages

• View older messages

• Add internal notes

• Edit customer details

• Invite customers to WhatsApp

Access Chat Screen

1. Click the Chat icon in the left sidebar

2. Select a conversation from the list

3. The conversation will open in the chat screen

View Conversations

Open Conversation

• Click a conversation to view full message details

Load Older Messages

• Click Load History to fetch previous messages

Reply to Messages

Reply Using Input Field

1. Click the message input field

2. Type your message

3. Click Send

Reply Using Reply Button

1. Click Reply on a message

2. Type your response

3. Click Send

Send Message with Emoji

1. Click the message input field

2. Type your message and add emojis

3. Click Send

React to Messages

1. Click the dropdown next to a message

2. Click React

3. Select an emoji

Use Templates

1. Click the layout icon

2. Select a template

3. Click Next

4. Send the template message

Note:

• The selected template is sent to the customer as a formatted message

Send Attachments

1. Click the attachment icon

2. Select a file (e.g., image)

3. Click Send Selected Files

Result:

• The selected file is sent to the customer in the chat

Send Voice Message

1. Click the mic icon

2. Record your message

3. Pause the recording if needed

4. Send the voice message

Result:

• The voice message is delivered in the chat

Add Internal Notes

1. Click the Notes tab

2. Enter a note title

3. Enter a description

4. Click Post Note

Note:

• Notes are visible only to your team

• Notes appear within the chat for internal reference

Manage Contact Details

Edit Contact Name

1. Click the edit icon

2. Update the contact name

Update Phone Number

1. Click the Phone field

2. Add or edit the number

View More Details

• Click Show More to expand contact details

Collapse Details Panel

• Click the collapse icon to hide the panel

Conversation Summary

Expand Summary

• Click Show Details to view conversation summary

Collapse Summary

• Click the collapse option to hide the summary

Invite Customer to WhatsApp

1. Click the WhatsApp icon

2. Click OK to confirm

Result:

• The invite message is sent to the customer

Key Takeaways

• Access chats from the Chat icon

• Open conversations to view messages

• Use Load History to view older chats

• Reply using input field or Reply button

• Send messages with emojis, templates, attachments, or voice

• React to messages using emojis

• Add internal notes for team use

• Edit and manage customer details

• Expand or collapse panels as needed

• Invite customers to WhatsApp directly

Summary

The Instagram Chat Screen helps users handle Instagram conversations in a structured way.

It allows you to:

• Manage conversations from one place

• Respond using multiple formats

• Maintain internal notes for context

• Update customer information

• Extend communication to WhatsApp

This supports consistent communication and better conversation management.