> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/how-to-run-campaign-inside-ownchat/whatsapp-templates/media-and-interactive-templates.md).

# Media and Interactive Templates

The Media and Interactive Template allows you to create rich WhatsApp messages with media (images, videos, documents) and interactive buttons for better engagement.

{% embed url="<https://app.supademo.com/demo/cml7jnokt6zrpzsad573wk3fo?utm_source=link>" %}

### Create a New Template &#x20;

**Steps:** &#x20;

1. Enter a name in the **Name** field for your template

{% embed url="<https://app.supademo.com/demo/cmogyqevp000ky30j9zd9wlus?utm_source=link>" %}

2. Configure the required template settings

### Time To Live (TTL) &#x20;

The **Time To Live (TTL)** defines how long the template remains valid.<br>

{% embed url="<https://app.supademo.com/demo/cmogysaqv000my30jwz8b31xu?utm_source=link>" %}

**Example:**&#x20;

* If TTL is set to **3 hours:**
* Delivered if the user opens within 3 hours
* Not delivered if opened after 3 hours

### Select Template Configuration &#x20;

#### Category &#x20;

Choose the appropriate category:

* Marketing
* Utility
* Authentication

Example: Select **Marketing** for promotional use cases

{% embed url="<https://app.supademo.com/demo/cmogytnu201woxc0jkq35nb1y?utm_source=link>" %}

### Template Type &#x20;

1. Click on **Template Type**
2. Select **Media & Interactive**

This enables media attachments and interactive elements in your template.<br>

{% embed url="<https://app.supademo.com/demo/cmogyv5vc00p40b0jvw0kh3ug?utm_source=link>" %}

### Add Header (Text or Media) &#x20;

You can configure a header for your template.

#### Option 1: Text Header &#x20;

* Select **Text** to add a text-based header

{% embed url="<https://app.supademo.com/demo/cmogyx41301osz00jcvwyosyw?utm_source=link>" %}

#### Option 2: Media Header &#x20;

1. Select **Image / Video / Document** from the dropdown

{% embed url="<https://app.supademo.com/demo/cmogyzgvh00pz0b0jrsw3lf9p?utm_source=link>" %}

2. Click **Upload Image** (or relevant media option)

{% embed url="<https://app.supademo.com/demo/cmogz6g4u01k0yw0jdk91n0hx?utm_source=link>" %}

3. Select the file using:

* Checkbox selection
* Or **Add Files** to upload new media

4. Click **Send Selected Files** to confirm upload

{% embed url="<https://app.supademo.com/demo/cmogz9ske01prz00jsrsxlo6o?utm_source=link>" %}

### Compose Message Body &#x20;

Enter your message in the **Message Body** field.

{% embed url="<https://app.supademo.com/demo/cmogzbrxt01ysyw0jy0g4s80d?utm_source=link>" %}

#### Formatting Options: &#x20;

* **Bold** → Apply bold styling
* *Italic* → Apply italic styling
* ~~Strikethrough~~ → Apply strikethrough styling

### Add Footer &#x20;

Enter additional supporting text in the **Message Footer** field.

{% embed url="<https://app.supademo.com/demo/cmogzddt401xfxc0jgmmx0anj?utm_source=link>" %}

### Add Interactive Buttons &#x20;

You can add up to 10 buttons in a single template.<br>

{% embed url="<https://app.supademo.com/demo/cmogzfeye00r00b0j91skj49e?utm_source=link>" %}

**Steps:** &#x20;

1. Click **Add Button**
2. Select the button type

#### Custom Button &#x20;

1. Select **Custom**
2. Enter the button label

{% embed url="<https://app.supademo.com/demo/cmogzh4cb00r20b0jppschw01?utm_source=link>" %}

**Call-to-Action: Visit Website** &#x20;

1. Select **Call to Action** → Visit Website

{% embed url="<https://app.supademo.com/demo/cmogzldj100r50b0jm4muutzh?utm_source=link>" %}

2. Enter **Button Text**

{% embed url="<https://app.supademo.com/demo/cmogzn47c01q4z00jcoeyi3pi?utm_source=link>" %}

3. Enter the **URL** destination

{% embed url="<https://app.supademo.com/demo/cmogzogom01q6z00j11rm2jwf?utm_source=link>" %}

#### Call-to-Action: Phone Number &#x20;

1. Click **Add Button** → Select **Call Phone Number**

{% embed url="<https://app.supademo.com/demo/cmogzq8f001qcz00jnaixzev4?utm_source=link>" %}

2. Enter **Button Label**

{% embed url="<https://app.supademo.com/demo/cmogzrasr01y8xc0jskz46i1z?utm_source=link>" %}

3. Select **Country Code**

{% embed url="<https://app.supademo.com/demo/cmogzs9wh00re0b0jv7g295v1?utm_source=link>" %}

4. Enter the **Phone Number**

{% embed url="<https://app.supademo.com/demo/cmogztlza01yhxc0j6sz525ug?utm_source=link>" %}

#### Enable Button Analytics &#x20;

* Toggle **Enable Button Analytics** to track button interactions and performance

{% embed url="<https://app.supademo.com/demo/cmogzvoua01ykxc0jm4pxzdhe?utm_source=link>" %}

### Save Template &#x20;

**Steps:**&#x20;

1. Click **Create** to save the template

{% embed url="<https://app.supademo.com/demo/cmogzyh5q00rh0b0jpo44yg0h?utm_source=link>" %}

2. Enter sample values for variables (if used)
3. Click **Create** again to confirm

### Template Approval Process &#x20;

* The template status will be set to Pending
* It will be submitted for approval to Meta<br>

{% embed url="<https://app.supademo.com/demo/cmoh0gqy601zmxc0jw5e1uhaj?utm_source=link>" %}

### Preview Template &#x20;

#### Steps: &#x20;

1. Click on the created template<br>

{% embed url="<https://app.supademo.com/demo/cmoh0if0801zoxc0j5qwtibpg?utm_source=link>" %}

2. View full details and message preview<br>

{% embed url="<https://app.supademo.com/demo/cmoh0kt1d01srz00jhtp8cbgz?utm_source=link>" %}

This shows how your Media and Interactive template will appear to users.

### Summary &#x20;

The Media and Interactive Template helps you:

* Create engaging WhatsApp messages with media content
* Add headers using text, images, videos, or documents
* Include interactive buttons (custom, website, phone)
* Track button performance with analytics
* Submit templates for approval via **Meta**

Preview the final message before sending