Catalogue Templates
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The Catalogue Template allows you to share a collection of products with customers through WhatsApp. This template is ideal for showcasing product catalogs and enabling users to browse items seamlessly within a conversation.
Steps:
Enter a name in the Name field for your template
Configure the required template settings
The Time To Live (TTL) defines how long the template remains valid.
Example:
If TTL is set to 3 hours:
Delivered if the user opens within 3 hours
Not delivered if opened after 3 hours
Category
Choose the appropriate category:
Marketing
Utility
Authentication
Example: Select Marketing for catalog promotions
Click on Template Type
Select Catalogue
This template is used to share product collections with customers.
Enter your message content in the Message Body field
Use this section to introduce the catalog or highlight key products
Bold → Select text and apply bold formatting
Variables allow you to personalize messages dynamically.
Insert placeholders (e.g., {{1}}) into the message
These are replaced with actual values (e.g., name, order ID, date) during message delivery
Enter text in the Message Footer field
Use this to add closing notes, disclaimers, or call-to-action prompts
Toggle Button Analytics to track:
Customer interactions
Engagement metrics
Template performance
Steps:
Click Create to save the template
Enter sample values for variables (if used)
Click Create again to confirm
Steps:
Click Sync
This updates the template status based on approval from Meta
Steps:
Click on the created message template
View full template details
Access the Template Preview
This shows how the catalog message will appear to users.
The Catalogue Template helps you:
Share product collections through WhatsApp
Personalize messages using dynamic variables
Format content for better readability
Add footer messages for clarity and CTA
Track engagement using analytics
Sync and manage approval via Meta
Preview the final catalog message before sending
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