Field Collection

Customize how you gather and manage information using Ownchat's Field Collection feature, ensuring it aligns perfectly with your business's unique requirements for effective customer data management.

The "Field Collection" feature in Ownchat empowers you to create and manage custom fields tailored for collecting customer information. These fields are fully customizable to meet the specific business needs.

How to create custom fields in Ownchat

1. Access Field Collection:

   • Navigate to the settings and select "Field Collection." Here, default custom fields are displayed.

2. Add a Custom Field:

   • Click on "Add" to create a new custom field.

3. Provide Details:

   • Enter a descriptive label and an optional hint to guide users on what information to input.

4. Select Data Type:

   • Choose the appropriate data type from options like Text, Text Area, Number, Email, Select, Date, Switch, Phone Number, or Multi-Select, depending on the type of information required.

5. Set Field Requirement:

   • Enable the switch to make the custom field mandatory or optional as per the needs.

6. Save Changes:

   • Click "Save" to finalize the creation of the custom field.

7. Edit Custom Fields:

   • Once created, custom fields can be updated, including field name, hints and field values. However, the data type chosen cannot be edited after creation.

This process allows businesses to tailor contact information management in Ownchat according to specific requirements, enhancing organization and efficiency in customer data handling.

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