> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/chat-screen/group.md).

# Group

### Overview  

WhatsApp Group lets you create and manage WhatsApp groups for your customers directly from OwnChat. You can add selected customers, send messages, templates, and campaigns, and manage group conversations from one place.

WhatsApp Groups support up to 8 members per group and are suited for VIP customers, event-based communication, and targeted outreach.

{% embed url="<https://app.supademo.com/demo/cmtqqn1g11ilmqm30zx1k9jeu?utm_source=link>" %}

***

### Accessing WhatsApp Groups &#x20;

1. Click the All dropdown in your team inbox to filter and view conversations.

{% embed url="<https://app.supademo.com/demo/cmty2c5zj00vvwg0jchxia0x8?utm_source=link>" %}

2. Click WhatsApp Group feature allows you to create and manage customer groups directly from Ownchat.\
   You can add selected customers to a group and manage group conversations, messages, templates, and campaigns from Ownchat.\
   WhatsApp Groups can be used for:

* VIP customers
* Selected customers
* Events
* Targeted communication

3. Each group can have up to 8 members.

{% embed url="<https://app.supademo.com/demo/cmty2fqdw00zmv70jn6fzv8ii?utm_source=link>" %}

### Create a WhatsApp Group &#x20;

1. Click Add New Group.

{% embed url="<https://app.supademo.com/demo/cmty2huof00w4wg0jdhj5mrb2?utm_source=link>" %}

2. Enter the group name in the Subject field.

{% embed url="<https://app.supademo.com/demo/cmty2rbq2010jvn0jmrurtf8e?utm_source=link>" %}

3. Enter the group description in the text area.

{% embed url="<https://app.supademo.com/demo/cmty2smme00x0wg0jw68eg85x?utm_source=link>" %}

4. Review the Invite Link preview.<br>

{% embed url="<https://app.supademo.com/demo/cmty38inh00xewg0jtwk55xtw?utm_source=link>" %}

5. Select the required join setting:

* Approval Required – Customers must send a join request before they can join the group.
* Auto Approve – Customers who use the invite link are automatically added to the group.<br>

{% embed url="<https://app.supademo.com/demo/cmty30g4300xcwg0jk6igawtg?utm_source=link>" %}

6. Click Create Group.<br>

{% embed url="<https://app.supademo.com/demo/cmty3aj47010fv70jpg9fv2fj?utm_source=link>" %}

The new WhatsApp group is created with the configured settings.

Note: The join approval setting must be configured while creating the group. It cannot be changed after the group is created.

### Share the Group Invite Link &#x20;

After creating the group, you can share its invite link with customers.

1. Open the required group.

{% embed url="<https://app.supademo.com/demo/cmty3exhp00xvwg0jrowgaigd?utm_source=link>" %}

2. Click Copy to copy the invite link.

{% embed url="<https://app.supademo.com/demo/cmty3tii600xxwg0jinoz687j?utm_source=link>" %}

3. Share the invite link with customers through:

* Ownchat conversations
* Your regular WhatsApp number
* Other communication channels

You can also send the group invite link directly through an Ownchat customer conversation.

{% embed url="<https://app.supademo.com/demo/cmty5pf5m0168wg0jxfeg2s8j?utm_source=link>" %}

### Reset the Invite Link &#x20;

If you need to invalidate a previously shared invite link:

1. Open the required WhatsApp group.
2. Click Reset Link.
3. Confirm the reset if prompted.

{% embed url="<https://app.supademo.com/demo/cmty3kocw010zv70jx4ym7w7a?utm_source=link>" %}

After resetting the link, all previously shared invite links become invalid. Customers must use the new invite link to join the group.

### Manage Join Requests &#x20;

When Approval Required is enabled:

1. A customer uses the group invite link.
2. The customer sends a join request instead of joining directly.

{% embed url="<https://app.supademo.com/demo/cmu257oqu01sbyx0izcqc4nlo?utm_source=link>" %}

3. Group admins receive the join request notification.
4. An admin can Approve or Reject the request.

{% embed url="<https://app.supademo.com/demo/cmu25caaw012tyy0j3ilze3yc?utm_source=link>" %}

When Auto Approve is enabled, customers using the invite link are automatically added to the group without admin approval.

{% embed url="<https://app.supademo.com/demo/cmu25tpy301ssyx0iqfika6wd?utm_source=link>" %}

### Remove a Customer &#x20;

To remove a customer from the group:

1. Open the required WhatsApp group.
2. Locate the customer.
3. Click Remove.

{% embed url="<https://app.supademo.com/demo/cmu25ea7s00xzx30j6bb7cfz8?utm_source=link>" %}

Once a customer is removed, they cannot rejoin the same group using the same invite link.

Resetting the group invite link does not allow the removed customer to rejoin the same group.

### Pin Messages &#x20;

You can pin up to 3 messages in a WhatsApp group.

To pin a message:

1. Open the group conversation.
2. Select the message.
3. Click Pin Message.

{% embed url="<https://app.supademo.com/demo/cmu25ipr00135yy0jnh18bztx?utm_source=link>" %}

4. Choose how long the message should remain pinned.
5. Click Pin Message to confirm.

Note: A maximum of 3 messages can be pinned in a group.<br>

{% embed url="<https://app.supademo.com/demo/cmu25llf2002u0p0j7esnct23?utm_source=link>" %}

### Manage Group Settings &#x20;

1. Open the required WhatsApp group.
2. Click the group profile header.
3. View or manage the available group details and settings.
4. Click Save Settings to apply configuration changes.

{% embed url="<https://app.supademo.com/demo/cmu25nyks0139yy0jkve3kuyn?utm_source=link>" %}

### Delete a WhatsApp Group &#x20;

To permanently remove a group:

1. Open the required WhatsApp group.
2. Click Delete.
3. Click Delete Group to confirm the deletion.

{% embed url="<https://app.supademo.com/demo/cmu25pjbx013byy0jwee0hvva?utm_source=link>" %}

The group is permanently removed after confirmation.

### Summary &#x20;

| Feature       | What You Can Do                                                 |
| ------------- | --------------------------------------------------------------- |
| Create Group  | Set subject, description, and join approval setting             |
| Join Approval | Choose Approval Required or Auto Approve (set at creation only) |
| Invite Link   | Copy and share the link; reset to invalidate old links          |
| Remove Member | Remove a customer from the group permanently                    |
| Pin Messages  | Pin up to 3 messages per group for easy reference               |
| Save Settings | Apply configuration changes to the group                        |
| Delete Group  | Permanently remove the group                                    |