Group

Overview

WhatsApp Group lets you create and manage WhatsApp groups for your customers directly from OwnChat. You can add selected customers, send messages, templates, and campaigns, and manage group conversations from one place.

WhatsApp Groups support up to 8 members per group and are suited for VIP customers, event-based communication, and targeted outreach.

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Accessing WhatsApp Groups

1. Click the All dropdown in your team inbox to filter and view conversations.

1. Click WhatsApp Group feature allows you to create and manage customer groups directly from Ownchat. You can add selected customers to a group and manage group conversations, messages, templates, and campaigns from Ownchat. WhatsApp Groups can be used for:

• VIP customers

• Selected customers

• Events

• Targeted communication

1. Each group can have up to 8 members.

Create a WhatsApp Group

1. Click Add New Group.

1. Enter the group name in the Subject field.

1. Enter the group description in the text area.

1. Review the Invite Link preview.

1. Select the required join setting:

• Approval Required – Customers must send a join request before they can join the group.

• Auto Approve – Customers who use the invite link are automatically added to the group.

1. Click Create Group.

The new WhatsApp group is created with the configured settings.

Note: The join approval setting must be configured while creating the group. It cannot be changed after the group is created.

Share the Group Invite Link

After creating the group, you can share its invite link with customers.

1. Open the required group.

1. Click Copy to copy the invite link.

1. Share the invite link with customers through:

• Ownchat conversations

• Your regular WhatsApp number

• Other communication channels

You can also send the group invite link directly through an Ownchat customer conversation.

Reset the Invite Link

If you need to invalidate a previously shared invite link:

1. Open the required WhatsApp group.

2. Click Reset Link.

3. Confirm the reset if prompted.

After resetting the link, all previously shared invite links become invalid. Customers must use the new invite link to join the group.

Manage Join Requests

When Approval Required is enabled:

1. A customer uses the group invite link.

2. The customer sends a join request instead of joining directly.

1. Group admins receive the join request notification.

2. An admin can Approve or Reject the request.

When Auto Approve is enabled, customers using the invite link are automatically added to the group without admin approval.

Remove a Customer

To remove a customer from the group:

1. Open the required WhatsApp group.

2. Locate the customer.

3. Click Remove.

Once a customer is removed, they cannot rejoin the same group using the same invite link.

Resetting the group invite link does not allow the removed customer to rejoin the same group.

Pin Messages

You can pin up to 3 messages in a WhatsApp group.

To pin a message:

1. Open the group conversation.

2. Select the message.

3. Click Pin Message.

1. Choose how long the message should remain pinned.

2. Click Pin Message to confirm.

Note: A maximum of 3 messages can be pinned in a group.

Manage Group Settings

1. Open the required WhatsApp group.

2. Click the group profile header.

3. View or manage the available group details and settings.

4. Click Save Settings to apply configuration changes.

Delete a WhatsApp Group

To permanently remove a group:

1. Open the required WhatsApp group.

2. Click Delete.

3. Click Delete Group to confirm the deletion.

The group is permanently removed after confirmation.

Summary

Feature	What You Can Do
Create Group	Set subject, description, and join approval setting
Join Approval	Choose Approval Required or Auto Approve (set at creation only)
Invite Link	Copy and share the link; reset to invalidate old links
Remove Member	Remove a customer from the group permanently
Pin Messages	Pin up to 3 messages per group for easy reference
Save Settings	Apply configuration changes to the group
Delete Group	Permanently remove the group