> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/bot/utility/trigger-path.md).

# Trigger Path

The **Trigger Path** action is used to control the bot flow direction by routing the conversation to a predefined path after a specific user interaction or action completion.

This helps create **multi-step conversation journeys** inside the bot flow.

{% embed url="<https://app.supademo.com/demo/cmmu8l11d1wxqf3u9oq7qaxtq?utm_source=link>" %}

### Overview &#x20;

Trigger Path helps you:

* Redirect the conversation to another path
* Create structured chatbot journeys
* Continue flow after button clicks
* Reuse predefined paths
* Improve bot navigation control

### Use Case Example &#x20;

Welcome Message\
&#x20;  ↓\
Send Buttons\
&#x20;  ↓\
Customer clicks button\
&#x20;  ↓\
Trigger Path\
&#x20;  ↓\
Redirect to next path

Example:\
After the customer clicks **Track Order**, the bot redirects to the **Order Status Path.**

### 1. Open Bot Actions &#x20;

1. Navigate to **Bot Actions**
2. Open the required bot flow
3. Select the current working path

{% embed url="<https://app.supademo.com/demo/cmp8abjqe01n2xa0j15oci587?utm_source=link>" %}

Example:

Welcome message

This is the starting flow path.

### 2. Create a New Path &#x20;

Before configuring Trigger Path, first create the destination path.

**Open Path Dropdown**&#x20;

1. Click the **path dropdown** at the top left
2. Select the current path

Example:

Welcome message

### 3. Click Add New &#x20;

Click:

Add new<br>

{% embed url="<https://app.supademo.com/demo/cmp8aclj7022dz70jykgfk54o?utm_source=link>" %}

This opens the **Create New Path** window.

### 4. Enter Path Name &#x20;

Enter the required path name.<br>

{% embed url="<https://app.supademo.com/demo/cmp8b1dd001pjxa0ji9sgpgn9?utm_source=link>" %}

Example:

After the welcome message path

Use meaningful names for better flow management.

### 5. Save the New Chat Path &#x20;

Click the **Create** button to save your new chat path.<br>

{% embed url="<https://app.supademo.com/demo/cmp8b39z401plxa0jhjwfviyz?utm_source=link>" %}

Create

This saves the newly created destination path.

### 6. Verify Path Creation &#x20;

Next, click the **dropdown arrow** to check whether the path has been created.<br>

{% embed url="<https://app.supademo.com/demo/cmp8b7ses01q6xa0jj7zzpzmi?utm_source=link>" %}

You should now see:

After the welcome message path

The path has been successfully updated.

This confirms that the new path is ready to be used in Trigger Path.<br>

{% embed url="<https://app.supademo.com/demo/cmp8b8thb0237z70jcfsb62b6?utm_source=link>" %}

### 7. Add Action Node &#x20;

Click:

Add Node<br>

This opens the action panel.

### 8. Search for Specific Action &#x20;

Following that, enter your search query in the search field to find specific actions.<br>

{% embed url="<https://app.supademo.com/demo/cmp8bb24f01sqz80jas0kid6q?utm_source=link>" %}

Example search:

trigger path

This helps quickly locate the required action.

### 9. Open Utilities Tab &#x20;

From the available tabs:

* Send
* Ask
* Utilities
* Connections

Click:

Utilities<br>

{% embed url="<https://app.supademo.com/demo/cmp8bbxc9023bz70jl8nsr2en?utm_source=link>" %}

This contains helper workflow actions.

### 10. Select Trigger Path &#x20;

Click:

Trigger Path<br>

{% embed url="<https://app.supademo.com/demo/cmp8b9wsk01q8xa0jvsmxlfty?utm_source=link>" %}

This opens the Trigger Path configuration window.

### 11. Configure Action Name &#x20;

Enter a descriptive action name.<br>

{% embed url="<https://app.supademo.com/demo/cmp8bfyww023dz70jq8niv4w7?utm_source=link>" %}

Example:

after customer click go to next path

This helps identify the action in the flow.

### 12. Select Destination Path &#x20;

Under Select Path, click the dropdown and choose:

{% embed url="<https://app.supademo.com/demo/cmp8bkfgs023fz70jvb0z56ut?utm_source=link>" %}

After the welcome message path

This is the path where the conversation continues.

### 13. Save Trigger Path &#x20;

Click:

Create<br>

{% embed url="<https://app.supademo.com/demo/cmp8blcej01qcxa0jmutcwong?utm_source=link>" %}

This saves the Trigger Path configuration.

### 14. Connect the Flow &#x20;

Connect the previous node to the Trigger Path node.<br>

{% embed url="<https://app.supademo.com/demo/cmp8bnffx01suz80j1cp0ajf3?utm_source=link>" %}

Example:

Send Buttons\
&#x20;  ↓\
Trigger Path

This ensures the flow moves correctly after the user action.

### 15. Publish Changes &#x20;

Click:

Publish<br>

{% embed url="<https://app.supademo.com/demo/cmp8bomiv01qgxa0jqgu9qhpw?utm_source=link>" %}

This deploys the updated bot flow live.

### Final Workflow &#x20;

Welcome Message\
&#x20;  ↓\
Send Buttons\
&#x20;  ↓\
Customer clicks button\
&#x20;  ↓\
Trigger Path\
&#x20;  ↓\
After the welcome message path

### How It Works &#x20;

Once the customer clicks the configured button:

* Trigger Path executes
* Bot redirects automatically
* Next predefined path is triggered
* Flow continues seamlessly

### Expected Output &#x20;

After configuration:

* New chat path is created
* Path is verified in dropdown
* Trigger Path action is added
* Conversation redirects correctly
* Bot flow is published successfully