Trigger Path

The Trigger Path action is used to control the bot flow direction by routing the conversation to a predefined path after a specific user interaction or action completion.

This helps create multi-step conversation journeys inside the bot flow.

Overview

Trigger Path helps you:

• Redirect the conversation to another path

• Create structured chatbot journeys

• Continue flow after button clicks

• Reuse predefined paths

• Improve bot navigation control

Use Case Example

Welcome Message ↓ Send Buttons ↓ Customer clicks button ↓ Trigger Path ↓ Redirect to next path

Example: After the customer clicks Track Order, the bot redirects to the Order Status Path.

1. Open Bot Actions

1. Navigate to Bot Actions

2. Open the required bot flow

3. Select the current working path

Example:

Welcome message

This is the starting flow path.

2. Create a New Path

Before configuring Trigger Path, first create the destination path.

Open Path Dropdown

1. Click the path dropdown at the top left

2. Select the current path

Example:

Welcome message

3. Click Add New

Click:

Add new

This opens the Create New Path window.

4. Enter Path Name

Enter the required path name.

Example:

After the welcome message path

Use meaningful names for better flow management.

5. Save the New Chat Path

Click the Create button to save your new chat path.

Create

This saves the newly created destination path.

6. Verify Path Creation

Next, click the dropdown arrow to check whether the path has been created.

You should now see:

After the welcome message path

The path has been successfully updated.

This confirms that the new path is ready to be used in Trigger Path.

7. Add Action Node

Click:

Add Node

This opens the action panel.

8. Search for Specific Action

Following that, enter your search query in the search field to find specific actions.

Example search:

trigger path

This helps quickly locate the required action.

9. Open Utilities Tab

From the available tabs:

• Send

• Ask

• Utilities

• Connections

Click:

Utilities

This contains helper workflow actions.

10. Select Trigger Path

Click:

Trigger Path

This opens the Trigger Path configuration window.

11. Configure Action Name

Enter a descriptive action name.

Example:

after customer click go to next path

This helps identify the action in the flow.

12. Select Destination Path

Under Select Path, click the dropdown and choose:

After the welcome message path

This is the path where the conversation continues.

13. Save Trigger Path

Click:

Create

This saves the Trigger Path configuration.

14. Connect the Flow

Connect the previous node to the Trigger Path node.

Example:

Send Buttons ↓ Trigger Path

This ensures the flow moves correctly after the user action.

15. Publish Changes

Click:

Publish

This deploys the updated bot flow live.

Final Workflow

Welcome Message ↓ Send Buttons ↓ Customer clicks button ↓ Trigger Path ↓ After the welcome message path

How It Works

Once the customer clicks the configured button:

• Trigger Path executes

• Bot redirects automatically

• Next predefined path is triggered

• Flow continues seamlessly

Expected Output

After configuration:

• New chat path is created

• Path is verified in dropdown

• Trigger Path action is added

• Conversation redirects correctly

• Bot flow is published successfully