Trigger Path
The Trigger Path action is used to control the bot flow direction by routing the conversation to a predefined path after a specific user interaction or action completion.
This helps create multi-step conversation journeys inside the bot flow.
Overview
Trigger Path helps you:
Redirect the conversation to another path
Create structured chatbot journeys
Continue flow after button clicks
Reuse predefined paths
Improve bot navigation control
Use Case Example
Welcome Message ↓ Send Buttons ↓ Customer clicks button ↓ Trigger Path ↓ Redirect to next path
Example: After the customer clicks Track Order, the bot redirects to the Order Status Path.
1. Open Bot Actions
Navigate to Bot Actions
Open the required bot flow
Select the current working path
Example:
Welcome message
This is the starting flow path.
2. Create a New Path
Before configuring Trigger Path, first create the destination path.
Open Path Dropdown
Click the path dropdown at the top left
Select the current path
Example:
Welcome message
3. Click Add New
Click:
Add new
This opens the Create New Path window.
4. Enter Path Name
Enter the required path name.
Example:
After the welcome message path
Use meaningful names for better flow management.
5. Save the New Chat Path
Click the Create button to save your new chat path.
Create
This saves the newly created destination path.
6. Verify Path Creation
Next, click the dropdown arrow to check whether the path has been created.
You should now see:
After the welcome message path
The path has been successfully updated.
This confirms that the new path is ready to be used in Trigger Path.
7. Add Action Node
Click:
Add Node
This opens the action panel.
8. Search for Specific Action
Following that, enter your search query in the search field to find specific actions.
Example search:
trigger path
This helps quickly locate the required action.
9. Open Utilities Tab
From the available tabs:
Send
Ask
Utilities
Connections
Click:
Utilities
This contains helper workflow actions.
10. Select Trigger Path
Click:
Trigger Path
This opens the Trigger Path configuration window.
11. Configure Action Name
Enter a descriptive action name.
Example:
after customer click go to next path
This helps identify the action in the flow.
12. Select Destination Path
Under Select Path, click the dropdown and choose:
After the welcome message path
This is the path where the conversation continues.
13. Save Trigger Path
Click:
Create
This saves the Trigger Path configuration.
14. Connect the Flow
Connect the previous node to the Trigger Path node.
Example:
Send Buttons ↓ Trigger Path
This ensures the flow moves correctly after the user action.
15. Publish Changes
Click:
Publish
This deploys the updated bot flow live.
Final Workflow
Welcome Message ↓ Send Buttons ↓ Customer clicks button ↓ Trigger Path ↓ After the welcome message path
How It Works
Once the customer clicks the configured button:
Trigger Path executes
Bot redirects automatically
Next predefined path is triggered
Flow continues seamlessly
Expected Output
After configuration:
New chat path is created
Path is verified in dropdown
Trigger Path action is added
Conversation redirects correctly
Bot flow is published successfully
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