Close Conversation
The Close Conversation action allows the chatbot to automatically end a customer conversation once the interaction or workflow is completed.
This utility action helps businesses properly manage chatbot sessions by marking conversations as completed after the required actions, confirmations, or responses have been delivered.
The walkthrough demonstrates connecting the Close Conversation node after a Send Button action and publishing the workflow to production.
When to Use Close Conversation
Use the Close Conversation action when the chatbot interaction has been successfully completed and no further user input is required.
Common Use Cases
After order confirmation
After collecting customer feedback
After successful appointment booking
After completing support interactions
After payment confirmation
Example Interaction
Bot: ✅ Your order has been confirmed successfully. Bot: Thank you for choosing us! Your conversation has now been closed.
Once the workflow reaches the Close Conversation action, the chat session is automatically marked as completed.
How to Add Close Conversation
Follow these steps to add the Close Conversation action in your bot workflow.
Open Bot Builder
Drag the output connector from the previous action
Select the Utilities tab
Click Close Conversation
Configure the action name
Click Create
Click Publish to deploy the changes
The walkthrough shows the Close Conversation node connected after a Send Buttons – Feedback Collection action.
Accessing the Utilities Section
To access the Close Conversation action:
Drag and drop the output dot from the previous action node.
Open the action selection panel.
Click the Utilities tab.
The Utilities section contains workflow management actions used to control chatbot behavior and conversation handling.
Selecting Close Conversation
Inside the Utilities tab:
Locate the Close Conversation action.
Click the action to add it to the workflow.
The walkthrough highlights the Close Conversation option within the Utilities list.
Close Conversation Configuration
When configuring the Close Conversation action, the following field must be completed.
Action Name
The Action Name identifies the utility action inside the bot workflow.
This name is visible only within the bot builder.
Example
Conversation Closed Close Customer Chat End Interaction
The walkthrough initially shows the default value:
Untitled 44
which is later renamed to:
Conversation closed
before saving the action.
Creating the Action
After entering the action name:
Click the Create button.
The Close Conversation node will be added to the workflow.
The walkthrough demonstrates clicking the Create button to finalize the configuration and save the changes.
Workflow Behavior
Once triggered, the Close Conversation action:
Ends the active chatbot interaction
Marks the conversation as completed
Stops additional automated responses
Helps organize completed customer chats
The walkthrough specifically notes:
We use Close Conversation to end the chat once the interaction is complete.
Publishing the Bot Changes
After configuring the Close Conversation action:
Review the workflow connection.
Click the Publish button in the top-right corner.
Deploy the updated chatbot workflow to production.
The final page of the walkthrough shows the Publish button being used to deploy the latest bot changes.
Example Workflow
Example Chatbot Workflow
Send Order Confirmation ↓ Collect Customer Feedback ↓ Close Conversation
Example Interaction
Bot: ✅ Your order is ready! Bot: Please share your feedback. User: Excellent service! Bot: Thank you for your feedback 😊
The chatbot then automatically closes the conversation.
Best Practices
Follow these recommendations when using Close Conversation.
Close conversations only after completion
Ensure all required interactions are finished before ending the chat.
Use meaningful action names
Clearly identify workflow endpoints inside the bot builder.
Add confirmation messages before closing
Inform users that the interaction has been completed.
Publish workflow updates
Always publish changes after updating chatbot actions.
Use after final workflow steps
Place the Close Conversation action at the end of the bot flow.
Summary
The Close Conversation action allows chatbot builders to automatically end customer interactions after workflow completion.
With Close Conversation, you can:
Automatically close completed chats
Improve conversation management
Organize completed customer interactions
Prevent unnecessary follow-up messages
Build cleaner and more structured chatbot workflows
This utility action helps businesses maintain efficient chatbot session handling and streamlined customer communication workflows.
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