Send Carousel Product

Overview

The Send Carousel Products action allows you to send a scrollable horizontal list of products from your catalog within a bot flow.

Each product card automatically displays:

  • Product image

  • Product name

This action:

  • Displays catalog products in a carousel format

  • Provides an interactive shopping experience

  • Automatically pulls product details from the catalog

  • Automatically proceeds to the next connected node

  • Click Add Node

  • Select Send Action

  • Choose Send Carousel Products

The configuration panel will open.

1️⃣ Action Name

The Action Name is used for internal reference.

  • Helps identify the action within the flow

  • Does not appear to customers

Examples:

  • Eyewear Showcase

  • Featured Collection

2️⃣ Body Text

The Body Text appears above the product carousel.

Use this field to introduce or describe the products being displayed.

Character Limit

  • Maximum: 4096 characters

Dynamic Personalization

Add Variable

  • Click Add Variable

  • Select the required field from the dropdown

  • The variable will be inserted automatically

Example:

Hi {{customer.name}}, explore our latest arrivals.

Text Formatting Options

You can format text using the editor toolbar:

  • Bold

  • Italic

  • Strikethrough

Steps:

  • Select the text

  • Click the required formatting icon

Emojis

Click the Emoji icon to add emojis.

3️⃣ Product Selection

Product Limit

  • Maximum 9 products per carousel action

Add Products

  • Click Add Products

  • Select products from your catalog

The product details are automatically fetched from the synchronized catalog.

Each card automatically displays:

  • Product Image

  • Product Name

You cannot manually upload images in this action. Products must already exist in the catalog.

Card Content Behavior

  • Product image is pulled from the catalog

  • Product title is pulled from the catalog

  • Any updates made in the catalog will automatically reflect in the carousel

Save and Deploy

After completing configuration:

  • Click Create to add the action to the flow

  • Connect the node appropriately

  • Click Publish to deploy changes

Validation Before Publishing

Before publishing:

  • Ensure total selected products do not exceed 9

  • Confirm products exist in the catalog

  • Verify product details are correctly updated

  • Test the flow to confirm proper carousel display

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