Send Carousel Product
Overview
The Send Carousel Products action allows you to send a scrollable horizontal list of products from your catalog within a bot flow.
Each product card automatically displays:
Product image
Product name
This action:
Displays catalog products in a carousel format
Provides an interactive shopping experience
Automatically pulls product details from the catalog
Automatically proceeds to the next connected node
Add a Send Carousel Products Action
Click Add Node
Select Send Action
Choose Send Carousel Products
The configuration panel will open.
1️⃣ Action Name
The Action Name is used for internal reference.
Helps identify the action within the flow
Does not appear to customers
Examples:
Eyewear Showcase
Featured Collection
2️⃣ Body Text
The Body Text appears above the product carousel.
Use this field to introduce or describe the products being displayed.
Character Limit
Maximum: 4096 characters
Dynamic Personalization
Add Variable
Click Add Variable
Select the required field from the dropdown
The variable will be inserted automatically
Example:
Hi {{customer.name}}, explore our latest arrivals.
Text Formatting Options
You can format text using the editor toolbar:
Bold
Italic
Strikethrough
Steps:
Select the text
Click the required formatting icon
Emojis
Click the Emoji icon to add emojis.
3️⃣ Product Selection
Product Limit
Maximum 9 products per carousel action
Add Products
Click Add Products
Select products from your catalog
The product details are automatically fetched from the synchronized catalog.
Each card automatically displays:
Product Image
Product Name
You cannot manually upload images in this action. Products must already exist in the catalog.
Card Content Behavior
Product image is pulled from the catalog
Product title is pulled from the catalog
Any updates made in the catalog will automatically reflect in the carousel
Save and Deploy
After completing configuration:
Click Create to add the action to the flow
Connect the node appropriately
Click Publish to deploy changes
Validation Before Publishing
Before publishing:
Ensure total selected products do not exceed 9
Confirm products exist in the catalog
Verify product details are correctly updated
Test the flow to confirm proper carousel display
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