Send Carousel Media
Overview
The Send Carousel Media action allows you to send a scrollable set of interactive cards within a bot flow.
Each card can contain:
An image or video
A title
A call-to-action button
This action:
Showcases products or features visually
Supports images and videos
Supports dynamic body text
Automatically proceeds to the next connected node
Add a Send Carousel Media Action
Click Add Node
Select Send Action
Choose Send Carousel Media
Choose Image Type - Carousel
The configuration panel will open.
1️⃣ Action Name
The Action Name is used for internal reference.
Helps identify this action in the flow
Does not appear to customers
Media Type Selection
For each card, choose the media type that best highlights your content:
Image
Video
You can showcase products or features using either format.
2️⃣ Body Text
The Body Text appears above the carousel cards.
Use this field to describe product features or highlight offerings.
Character Limit
Maximum: 4096 characters
Dynamic Personalization
Add Variable
Click Add Variable
Select the required field from the dropdown menu
The variable will be inserted automatically
This allows you to include customer data dynamically.
Example:
Hi {{customer.name}}, explore our featured products below.
Text Formatting Options
You can format text using editor tools:
Bold
Italic
Strikethrough
Steps:
Select the text
Click the required formatting icon
Emojis
Click the Emoji icon to add emojis.
3️⃣ Card Configuration
You can add multiple media cards to a single carousel.
Media Limit
Maximum 9 carousel media cards
You can view how many media files have been added in the media section
Media Type Selection
For each card, choose the media type that best highlights your content:
From Media
URL
You can showcase products or features using either format.
Media Upload Options
You can upload media or use a URL.
Upload Type - From Media
Click Upload Media
Select files from the Media Collection
Confirm selection
The selected files will be attached to the carousel.
Upload Type - URL
Enter the publicly accessible media URL
The content will be displayed in the carousel
Card Title
Short heading for each card
Maximum: 160 characters
Button Configuration
Each card can have one button.
Button Name
Enter the label for the button
Used to identify the action for users
Maximum: 20 characters
Example:
View More
Buy Now
Learn More
Button URL
Enter the destination link
Only one URL can be used per button
Set the correct link destination
When clicked, users are redirected to the provided URL.
Adding Multiple Cards
Use the same procedure to configure each additional carousel card
Repeat media selection, title, button name, and button URL configuration
Ensure total cards do not exceed 9
Save and Deploy
After completing configuration:
Click Create to add the action to the flow
Connect the node appropriately
Click Publish to deploy changes
Validation Before Publishing
Before publishing:
Confirm total carousel cards do not exceed 9
Verify media files or URLs are accessible
Ensure button URLs are correct
Confirm dynamic variables are correctly inserted
Test the flow to validate display and redirection
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