# Send Carousel Media

{% embed url="<https://app.supademo.com/demo/cmm4jjnwd1n6gdtfh74gjwwzm?utm_source=link>" %}

### **Overview**

The **Send Carousel Media** action allows you to send a scrollable set of interactive cards within a bot flow.

Each card can contain:

* An image or video
* A title
* A call-to-action button

This action:

* Showcases products or features visually
* Supports images and videos
* Supports dynamic body text
* Automatically proceeds to the next connected node

### **Add a Send Carousel Media Action**

* Click **Add Node**
* Select **Send Action**
* Choose **Send Carousel Media**
* Choose **Image Type - Carousel**

The configuration panel will open.

#### **1️⃣ Action Name**

The **Action Name** is used for internal reference.

* Helps identify this action in the flow
* Does not appear to customers

#### **2️⃣ Body Text**

The **Body Text** appears above the carousel cards.

Use this field to describe product features or highlight offerings.

**Character Limit**

* Maximum: **4096 characters**

**Dynamic Personalization**

**Add Variable**

* Click **Add Variable**
* Select the required field from the dropdown menu
* The variable will be inserted automatically

This allows you to include customer data dynamically.

Example:

Hi {{customer.name}}, explore our featured products below.

**Text Formatting Options**

You can format text using editor tools:

* **Bold**
* *Italic*
* ~~Strikethrough~~

Steps:

* Select the text
* Click the required formatting icon

**Emojis**

Click the **Emoji icon** to add emojis.

#### **3️⃣ Card Configuration**

You can add multiple media cards to a single carousel.

**Media Limit**

* Maximum **9 carousel media cards**
* You can view how many media files have been added in the media section

**Media Type Selection**

For each card, choose the media type that best highlights your content:

* Image
* Video

You can showcase products or features using either format.

**Media Upload Options**

You can upload media or use a URL.

**Upload Type - From Media**

* Click **Upload Media**
* Select files from the Media Collection
* Confirm selection

The selected files will be attached to the carousel.

**Upload Type - URL**

* Enter the publicly accessible media URL
* The content will be displayed in the carousel

**Card Title**

* Short heading for each card
* Maximum: **160 characters**

**Button Configuration**

Each card can have one button.

**Button Name**

* Enter the label for the button
* Used to identify the action for users
* Maximum: **20 characters**

Example:

* View More
* Buy Now
* Learn More

**Button URL**

* Enter the destination link
* Only one URL can be used per button
* Set the correct link destination

When clicked, users are redirected to the provided URL.

#### **Adding Multiple Cards**

* Use the same procedure to configure each additional carousel card
* Repeat media selection, title, button name, and button URL configuration
* Ensure total cards do not exceed 9

### **Save and Deploy**

After completing configuration:

* Click **Create** to add the action to the flow
* Connect the node appropriately
* Click **Publish** to deploy changes

### **Validation Before Publishing**

Before publishing:

* Confirm total carousel cards do not exceed 9
* Verify media files or URLs are accessible
* Ensure button URLs are correct
* Confirm dynamic variables are correctly inserted
* Test the flow to validate display and redirection


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```
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