# Send Actions - Introduction

{% embed url="<https://app.supademo.com/demo/cmmakm8d588a0dtfhfwx1r3sg?utm_source=link>" %}

### **Overview**

Send Actions are used to deliver different types of messages to customers within a chatbot flow. These actions allow you to send text, media, documents, products, and interactive messages to guide users through automated conversations.

Each Send Action sends information to the customer without requiring an immediate response. This helps businesses share updates, media, product details, and promotional content efficiently during automated interactions.

### **Send Actions Overview**

#### **Send Text**

Sends a plain text message to customers within the bot flow.\
This action is commonly used for greetings, updates, confirmations, or informational messages.

#### **Send Image**

Sends an image message to customers with an optional caption.\
It is useful for sharing visual content such as product images, promotions, or announcements.

#### **Send Audio**

Sends an audio file or voice message to customers.\
This action helps deliver voice instructions, recorded messages, or audio updates.

#### **Send Video**

Sends a video message with an optional caption.\
It is typically used for product demonstrations, tutorials, or promotional videos.

#### **Send Document**

Sends document files such as PDFs, Word files, or spreadsheets.\
This action is useful for sharing brochures, invoices, reports, or downloadable resources.

#### **Send Products**

Sends product details directly from the catalog to customers.\
It allows customers to view product information and interact with items directly inside the chat.

#### **Send Carousel Media**

Sends a scrollable set of media cards containing images, titles, and buttons.\
This action is ideal for showcasing multiple offers, features, or promotions in a single message.

#### **Send Carousel Products**

Sends a horizontal list of products from the catalog in a carousel format.\
Each card displays product details, allowing customers to browse multiple products easily.

#### **Send Button**

Sends a message with interactive buttons that allow users to respond by clicking predefined options.\
This helps guide users through quick selections without requiring manual typing.

#### **Send List**

Sends a structured list message containing multiple selectable options.\
Customers can browse and choose an item from the list to continue the conversation.

#### **Send Template**

Sends a WhatsApp-approved template message to customers within the bot flow.\
Templates are typically used for notifications, alerts, or structured business communications.

#### **Send CTA URL**

Sends a message with a call-to-action button that redirects customers to a specific URL.\
This is useful for directing users to websites, payment pages, booking forms, or product pages.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.ownchat.app/bot/send-action/send-actions-introduction.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.