> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/bot/connections/zoho-bookings/page-1.md). # Page 1 5.4.6.1 Get Workspace The Get Workspaces action allows chatbot builders to retrieve and manage available workspaces from a connected Zoho Bookings account inside Ownchat. This connection action helps businesses automate appointment and scheduling workflows by fetching workspace information directly from Zoho Bookings integrations. The walkthrough demonstrates connecting Zoho Bookings, reviewing subscribed booking events, accessing the bot builder, configuring the Get Workspaces action, storing workspace data in variables, and connecting the workflow node. *** When to Use Get Workspaces Use the Get Workspaces action when your chatbot needs to retrieve workspace information from Zoho Bookings for scheduling or appointment workflows. Common Use Cases * Appointment booking automation * Workspace selection workflows * Scheduling system integrations * Staff or service routing * Booking management automation * Calendar-based chatbot workflows Example Interaction Bot: 📅 Please select your preferred booking workspace. The chatbot dynamically retrieves available workspaces from Zoho Bookings. *** Prerequisites Before configuring the Get Workspaces action: * Zoho Bookings must already be connected in Ownchat. * Booking events should be subscribed if workflow automation is required. The walkthrough demonstrates configuring active Zoho Bookings connections and subscribed events. *** Accessing the Apps Section To configure Zoho Bookings integration: 1. Click the Apps icon in the left sidebar.\ 2. Open the applications page. The walkthrough specifically notes: Firstly, click the Apps icon in the left sidebar to access available applications. *** Filtering Scheduling Applications To view scheduling-related integrations: 1. Open the application filters 2. Click the Scheduling filter\ The walkthrough demonstrates selecting the Scheduling category to view available booking applications. *** Connecting Zoho Bookings Inside the Scheduling section: 1. Locate Zoho Bookings 2. Click the Connect button\ The walkthrough specifically notes: Click the Connect button to establish a connection with Zoho Bookings. *** Managing Zoho Booking Connections After opening Zoho Bookings: * Existing connections are displayed * Available events and subscribed events can be reviewed * New connections can be added if required The walkthrough specifically notes: There are two connections in Zoho Booking. and: If needed, you can click on Add Connection to create and use a connection for your action. *** Reviewing Subscribed Events The Subscribed Events section displays all booking events connected to the workflow. To review events: 1. Click the event count under Subscribed Events 2. Review the configured booking triggers The walkthrough demonstrates reviewing events such as: * Booking Created * Booking Cancelled * Booking Rescheduled * Booking Completed\ *** Booking Events Overview The walkthrough highlights several automated Zoho Booking events. Booking Created Triggered when a new booking is created. Booking Cancelled Triggered when an appointment is cancelled. Booking Rescheduled Triggered when a booking is rescheduled. Booking Completed Triggered when a booking is successfully completed. These subscribed events help automate booking-related chatbot workflows. *** Opening the Bot Builder To configure chatbot workflows: 1. Click the Bot menu icon\ 2. Open the required bot 3. Click Open Builder\ The walkthrough specifically demonstrates opening the bot named: Bot actions for workflow editing. *** Adding a New Workflow Node Inside the Bot Builder: 1. Click Add Node\ 2. Open the action selection panel The walkthrough demonstrates inserting a new node into the workflow canvas. *** Accessing the Connections Section To access Zoho Bookings actions: 1. Open the action panel 2. Click the Connections tab\ The walkthrough specifically notes: Click the Connections tab to view available integrations and APIs. *** Selecting Zoho Bookings Inside the Connections section: 1. Locate Zoho Bookings\ 2. Expand the integration options The walkthrough demonstrates available Zoho Bookings actions such as: * Get Workspaces * Get Services * Get Staff *** Selecting Get Workspaces Inside the Zoho Bookings integration: 1. Click Get Workspaces\ 2. Open the configuration panel The walkthrough specifically notes: Click on "Get Workspaces" to retrieve the list of all available workspaces from a Zoho Bookings account. *** Get Workspaces Configuration When configuring the Get Workspaces action, several fields must be completed. *** Action Name The Action Name identifies the workspace retrieval workflow inside the bot builder. This name is visible only within the workflow editor.\ Example Fetch Zoho Workspaces\ Workspace Connection\ Retrieve Booking Workspaces The walkthrough demonstrates renaming the action to: Workspaces connection before saving the configuration. *** Select Connection The Select Connection field allows you to choose the connected Zoho Bookings account.\ To configure: 1. Open the dropdown menu 2. Select the required connection The walkthrough specifically selects: test\_zoho\_bookings from the available connection list.\ Other available connections shown include: Janaki Bookings
*** Store Response in the Variable The Store Response in the Variable field specifies where the workspace response data should be stored. To configure: 1. Select an existing variable\ or 2. Create a new variable\ The walkthrough demonstrates creating: zoho\_workspaces as the response storage variable. *** Creating a New Variable If the required variable does not exist: 1. Click Create New Variable 2. Enter the variable name 3. Save the variable configuration Example zoho\_workspaces The walkthrough demonstrates creating the variable before finalizing the workflow. *** Creating the Get Workspaces Action After configuring all settings: 1. Review the selected connection and response variable 2. Click the Create button\ The Get Workspaces node will now appear in the workflow canvas. *** Connecting the Workflow Node After creating the action: 1. Drag the output block 2. Connect it to the next workflow step The walkthrough specifically notes: Drag this block onto the "Get workspaces in Zoho Bookings" field to connect it.\ *** Workflow Behavior Once triggered, the Get Workspaces action: * Connects with Zoho Bookings * Retrieves all available workspaces dynamically * Stores workspace data inside variables * Supports scheduling automation workflows * Enables dynamic booking-based chatbot flows The walkthrough demonstrates successfully retrieving workspace data using the connected Zoho Bookings account. *** Example Workflow Example Chatbot Workflow Customer Requests Appointment\ ↓\ Get Workspaces\ ↓\ Retrieve Available Booking Workspaces\ ↓\ Display Scheduling Options *** Example Interaction Bot: 📅 Available Booking Workspaces\ \ 1\. Sales Consultation\ 2\. Product Demo\ 3\. Technical Support The chatbot dynamically retrieves and displays booking workspaces from Zoho Bookings. *** Publishing the Bot Changes After configuring the Get Workspaces workflow: 1. Review all workflow connections 2. Click the Publish button 3. Deploy the updated chatbot workflow to production The walkthrough concludes by connecting and publishing the workflow successfully. *** Best Practices Follow these recommendations when using Get Workspaces. Use clear action names Name actions based on the booking workflow purpose. Verify Zoho connections before publishing Ensure the Zoho Bookings integration is active. Store workspace data properly Use meaningful variable names for response storage. Review subscribed events regularly Keep booking triggers updated for workflow automation. Test workspace retrieval flows Verify that all workspace data loads correctly before deployment. *** Summary The Get Workspaces action allows chatbot builders to retrieve workspace information dynamically from Zoho Bookings inside Ownchat workflows. With Get Workspaces, you can: * Connect chatbot workflows with Zoho Bookings * Retrieve workspace data dynamically * Automate scheduling workflows * Store workspace responses in variables * Build appointment-based chatbot experiences This connection action helps businesses create intelligent booking automation and scheduling workflows within Ownchat.