Introduction to Connections
Connections allow the chatbot to integrate with external services, APIs, payment gateways, CRM systems, e-commerce platforms, and business tools. These integrations enable the chatbot to exchange data with external systems and perform actions such as processing payments, creating orders, storing customer data, or managing appointments directly within a conversation.
Using Connections, businesses can extend chatbot capabilities beyond simple messaging and create automated workflows that interact with multiple platforms.
In the Bot Builder, Connections can be accessed from the Connections tab when adding a new node to the chatbot workflow.
Accessing Connections
Follow these steps to use Connections in your chatbot flow:
Open the Bot Builder.
Click Add Node in the workflow canvas.
Select the Connections tab.
Choose the required connection or integration.
Configure the required parameters.
Connect the action to the chatbot workflow.
Connections allow the chatbot to communicate with external services and automate various business operations.
Available Connections
The Connections section includes multiple integrations that extend chatbot functionality.
API Integration
API Call
Allows the chatbot to communicate with external systems using HTTP methods such as:
GET
POST
PUT
DELETE
This integration enables real-time data exchange between the chatbot and external applications.
Razorpay Integration
Razorpay allows businesses to collect payments directly through chatbot conversations.
Available Action
Create Payment Link - Generates a secure payment link that customers can use to complete payments.
Zoho CRM Integration
Zoho CRM integration allows chatbot data to be automatically stored in the CRM system.
Available Action
Create Lead - Automatically creates a new lead in Zoho CRM using customer information collected in the chatbot.
Zoho Bigin Integration
Zoho Bigin allows businesses to manage customer data and pipeline records.
Available Action
Create Customer - Creates a new customer record in Zoho Bigin using chatbot-collected data.
Zoho Bookings Integration
Zoho Bookings integration enables the chatbot to manage appointments and service scheduling.
Available Actions
Get Workspace
Get Services
Get Staffs
Get Slots
Book an Appointment
Fetch Appointments
Get Appointment
Get Resources
Update Appointment
Reschedule Appointment
This integration allows customers to view availability, book services, and manage appointments through the chatbot.
Google Integration
Google Sheets integration allows chatbot data to be stored and retrieved from spreadsheets.
Available Actions
Add New Row
Update Row
Fetch Row Value
Fetch First 10 Matched Row Values
This helps businesses store and manage chatbot data directly inside Google Sheets.
WA Commerce Integration
WA Commerce integration enables chatbot-based e-commerce operations.
Available Actions
Get All Collections
Get Collection Detail
Get All Address
Get All Orders
Get Order Detail
Check Order
Place Order
This integration helps businesses manage product collections and orders through WhatsApp automation.
Shopify Integration
Shopify integration allows the chatbot to interact with Shopify stores and manage orders and customers.
Available Actions
Create Order as Draft
Create Order
Cancel Order
Get Orders of Customer
Get Draft Orders of Customer
Get Order Details
Get Customer Addresses
Get Address Details
Get Customer Details
Update Customer Tag
Get Product Detail
Update Order Tags
Update Draft Order Tags
Check Customer
Create Customer
This integration allows businesses to manage e-commerce operations directly from the chatbot.
WooCommerce Integration
WooCommerce integration connects the chatbot with WooCommerce-based stores.
Available Actions
Create Order
Get All Orders
Get Order Status
Get Customer Details
Create Customer
Check Customer
Update Order Status
This integration helps businesses automate WooCommerce order management through chatbot interactions.
Petpooja Integration
Petpooja integration is commonly used for restaurant and food ordering automation.
Available Actions
Create Order
Update Order
Checkout
Get Customer Address
Get Customer Orders
Get Order Details
Get Order Status
Get Outlets
Cancel Order
Get Address Details
Get Outlet Details
This integration enables restaurant businesses to manage food orders through chatbot automation.
OwnChat Delivery Integration
OwnChat Delivery integration allows businesses to manage delivery services directly through the chatbot.
Available Actions
Get Quote
Create Order
Get Customer Orders
Track Order
Cancel Order
This integration helps automate delivery logistics and order tracking.
Why Use Connections?
Connections help businesses automate complex workflows by linking chatbot conversations with external platforms.
Benefits include:
Automating payment processing
Managing CRM records automatically
Handling e-commerce orders
Scheduling appointments
Storing chatbot data in external systems
Integrating delivery and logistics services
Connections make chatbot workflows more powerful and capable of handling real business operations.
Summary
Connections extend chatbot capabilities by enabling integration with external platforms such as payment gateways, CRMs, e-commerce systems, and booking tools. These integrations allow businesses to automate operations and manage customer interactions efficiently through chatbot workflows.
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