> For the complete documentation index, see [llms.txt](https://docs.ownchat.app/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.ownchat.app/bot/connections.md).

# Connections

Connections allow the chatbot to integrate with external services, APIs, payment gateways, CRM systems, e-commerce platforms, and business tools. These integrations enable the chatbot to exchange data with external systems and perform actions such as processing payments, creating orders, storing customer data, or managing appointments directly within a conversation.

Using Connections, businesses can extend chatbot capabilities beyond simple messaging and create automated workflows that interact with multiple platforms.

In the Bot Builder, Connections can be accessed from the **Connections tab when adding a new node to the chatbot workflow**.

{% embed url="<https://app.supademo.com/demo/cmmbpmfie12u322c4o2oy6l4d?utm_source=link>" %}

### **Accessing Connections**

Follow these steps to use Connections in your chatbot flow:

* Open the **Bot Builder**.
* Click **Add Node** in the workflow canvas.

{% embed url="<https://app.supademo.com/demo/cmpc2zo080ci9xa0jpsj1fnfp?utm_source=link>" %}

* Select the **Connections** tab.

{% embed url="<https://app.supademo.com/demo/cmpc30pza0cibxa0jhumtbhxt?utm_source=link>" %}

* Choose the required connection or integration.
* Configure the required parameters.
* Connect the action to the chatbot workflow.

Connections allow the chatbot to communicate with external services and automate various business operations.

### **Available Connections**

The Connections section includes multiple integrations that extend chatbot functionality.

### **API Integration**

#### **API Call**

Allows the chatbot to communicate with external systems using HTTP methods such as:

{% embed url="<https://app.supademo.com/demo/cmpc34rwk0c5bz70jm89abony?utm_source=link>" %}

* GET
* POST
* PUT
* DELETE

This integration enables real-time data exchange between the chatbot and external applications.

### **Razorpay Integration**

Razorpay allows businesses to collect payments directly through chatbot conversations.

{% embed url="<https://app.supademo.com/demo/cmpc3dyah0cidxa0jdu3lhnur?utm_source=link>" %}

#### **Available Action**

* **Create Payment Link** - Generates a secure payment link that customers can use to complete payments.

{% embed url="<https://app.supademo.com/demo/cmpc3g84v0cifxa0jbiozva4o?utm_source=link>" %}

### Payment Integration &#x20;

Payment integration allows the chatbot to securely collect payments from users directly within the conversation flow.<br>

{% embed url="<https://app.supademo.com/demo/cmpc41d8o0c5wz70j3f33mc02?utm_source=link>" %}

#### Available Actions &#x20;

**Direct Payment** – Allows you to collect a fixed or predefined payment amount directly from the user through the chatbot.

{% embed url="<https://app.supademo.com/demo/cmpc3tsn50citxa0j0ujabcq7?utm_source=link>" %}

**Advanced Payment** – Allows you to configure flexible payment options such as dynamic pricing, multiple items, or conditional payment amounts based on user input.<br>

{% embed url="<https://app.supademo.com/demo/cmpc3onm20001yf0jnl8empd0?utm_source=link>" %}

### **Zoho CRM Integration**

Zoho CRM integration allows chatbot data to be automatically stored in the CRM system.

{% embed url="<https://app.supademo.com/demo/cmpc42f7n0004ym0jax0dcs3p?utm_source=link>" %}

#### **Available Action**

* **Create Lead** - Automatically creates a new lead in Zoho CRM using customer information collected in the chatbot.

{% embed url="<https://app.supademo.com/demo/cmpc45aak02i4v70j6egor8k4?utm_source=link>" %}

### **Zoho Bigin Integration**

Zoho Bigin allows businesses to manage customer data and pipeline records.

{% embed url="<https://app.supademo.com/demo/cmpc48su802i6v70jcsxv4yw4?utm_source=link>" %}

#### **Available Action**

* **Create Customer** - Creates a new customer record in Zoho Bigin using chatbot-collected data.

{% embed url="<https://app.supademo.com/demo/cmpc4ccyz0cjlxa0jl0i7wn9s?utm_source=link>" %}

### **Zoho Bookings Integration**

Zoho Bookings integration enables the chatbot to manage appointments and service scheduling.

{% embed url="<https://app.supademo.com/demo/cmpcbnfx60086wv0in04zkaqs?utm_source=link>" %}

#### **Available Actions**

* Get Workspace

{% embed url="<https://app.supademo.com/demo/cmpcbqq240duoxa0jz1ynujgp?utm_source=link>" %}

* Get Services

{% embed url="<https://app.supademo.com/demo/cmpcbrwoi0duqxa0jdh4xj962?utm_source=link>" %}

* Get Staffs

{% embed url="<https://app.supademo.com/demo/cmpcbsxbt001tz50j9a04zqjm?utm_source=link>" %}

* Get Slots

{% embed url="<https://app.supademo.com/demo/cmpcbv1i5008iwv0i3ijrhp2w?utm_source=link>" %}

* Book an Appointment

{% embed url="<https://app.supademo.com/demo/cmpcbw24a0cy4z70jl706nwii?utm_source=link>" %}

* Fetch Appointments

{% embed url="<https://app.supademo.com/demo/cmpcc3da50094wv0ie531q3xj?utm_source=link>" %}

* Get Appointment

{% embed url="<https://app.supademo.com/demo/cmpcc5zi70dvbxa0j9qvipmru?utm_source=link>" %}

* Get Resources

{% embed url="<https://app.supademo.com/demo/cmpcc74hf009owv0icpcc05cg?utm_source=link>" %}

* Update Appointment

{% embed url="<https://app.supademo.com/demo/cmpcc8mv80001yy0jqz5767pc?utm_source=link>" %}

* Reschedule Appointment

{% embed url="<https://app.supademo.com/demo/cmpcca0tv0dvdxa0j411sccec?utm_source=link>" %}

This integration allows customers to view availability, book services, and manage appointments through the chatbot.

### **Google Integration**

Google Sheets integration allows chatbot data to be stored and retrieved from spreadsheets.

{% embed url="<https://app.supademo.com/demo/cmpccbg7j03l5v70jtu1rnj3g?utm_source=link>" %}

#### **Available Actions**

* Add New Row

{% embed url="<https://app.supademo.com/demo/cmpccgxvm00e9wv0i9p6ckq33?utm_source=link>" %}

* Update Row

{% embed url="<https://app.supademo.com/demo/cmpce7a6o0ea7xa0j46t8xihx?utm_source=link>" %}

* Fetch Row Value

{% embed url="<https://app.supademo.com/demo/cmpce8eop0dy0z70j252cvorl?utm_source=link>" %}

* Fetch First 10 Matched Row Values

{% embed url="<https://app.supademo.com/demo/cmpce9knj040ov70jtqlsueb7?utm_source=link>" %}

This helps businesses store and manage chatbot data directly inside Google Sheets.

### **WA Commerce Integration**

WA Commerce integration enables chatbot-based e-commerce operations.

{% embed url="<https://app.supademo.com/demo/cmpcedp7m041av70ja6rvwuel?utm_source=link>" %}

#### **Available Actions**

* Get All Collections

{% embed url="<https://app.supademo.com/demo/cmpceensi041ev70j2z5r3ga3?utm_source=link>" %}

* Get Collection Detail

{% embed url="<https://app.supademo.com/demo/cmpcefphx0ek1xa0j9llub8oc?utm_source=link>" %}

* Get All Address

{% embed url="<https://app.supademo.com/demo/cmpcegrhk0ekbxa0j0ob5rphl?utm_source=link>" %}

* Get All Orders

{% embed url="<https://app.supademo.com/demo/cmpcei2c80e7wz70j7rx9g63e?utm_source=link>" %}

* Get Order Detail

{% embed url="<https://app.supademo.com/demo/cmpcejb970e82z70jies1lifv?utm_source=link>" %}

* Check Order

{% embed url="<https://app.supademo.com/demo/cmpcekdma0eklxa0j6n2tdoyi?utm_source=link>" %}

* Place Order

{% embed url="<https://app.supademo.com/demo/cmpcemgwg011owv0iuya3im9k?utm_source=link>" %}

This integration helps businesses manage product collections and orders through WhatsApp automation.

### **Shopify Integration**

Shopify integration allows the chatbot to interact with Shopify stores and manage orders and customers.

{% embed url="<https://app.supademo.com/demo/cmpcep46a0e8dz70jm6bsnvnc?utm_source=link>" %}

#### **Available Actions**

* Create Order as Draft

{% embed url="<https://app.supademo.com/demo/cmpceq85b011xwv0ih8cyhddm?utm_source=link>" %}

* Create Order

{% embed url="<https://app.supademo.com/demo/cmpces65804cqv70jvw6qp34c?utm_source=link>" %}

* Cancel Order

{% embed url="<https://app.supademo.com/demo/cmpcetnam0123wv0igxyhu3cl?utm_source=link>" %}

* Get Orders of Customer

{% embed url="<https://app.supademo.com/demo/cmpcevj500e8uz70j5zmwiw0y?utm_source=link>" %}

* Get Draft Orders of Customer

{% embed url="<https://app.supademo.com/demo/cmpcf0s8n0el0xa0j4ucvtht3?utm_source=link>" %}

* Get Order Details

{% embed url="<https://app.supademo.com/demo/cmpcf3nzq0el9xa0jyvtfl91h?utm_source=link>" %}

* Get Customer Addresses

{% embed url="<https://app.supademo.com/demo/cmpcfavzw0elcxa0j8rr1i0b7?utm_source=link>" %}

* Get Address Details

{% embed url="<https://app.supademo.com/demo/cmpcfekuu001zvu0j3iq1qbpx?utm_source=link>" %}

* Get Customer Details

{% embed url="<https://app.supademo.com/demo/cmpcfky9y012xwv0idc61i37i?utm_source=link>" %}

* Update Customer Tag

{% embed url="<https://app.supademo.com/demo/cmpcfmj0w002dvu0jituo9ncb?utm_source=link>" %}

* Get Product Detail

{% embed url="<https://app.supademo.com/demo/cmpcfnqgu0eluxa0jll30x0xc?utm_source=link>" %}

* Update Order Tags

{% embed url="<https://app.supademo.com/demo/cmpcfpnxq0elwxa0jk6z6xc2l?utm_source=link>" %}

* Update Draft Order Tags

{% embed url="<https://app.supademo.com/demo/cmpcfrlhd0elyxa0jn25dvf6l?utm_source=link>" %}

* Check Customer

{% embed url="<https://app.supademo.com/demo/cmpcft3dp0131wv0iwml605f1?utm_source=link>" %}

* Create Customer

{% embed url="<https://app.supademo.com/demo/cmpcfu7720133wv0ivhrfrgzw?utm_source=link>" %}

This integration allows businesses to manage e-commerce operations directly from the chatbot.

### **WooCommerce Integration**

WooCommerce integration connects the chatbot with WooCommerce-based stores.

{% embed url="<https://app.supademo.com/demo/cmpcfvqzj0135wv0ig4zw9j7x?utm_source=link>" %}

#### **Available Actions**

* Create Order

{% embed url="<https://app.supademo.com/demo/cmpcfx50q0emvz70jrvnfa7m9?utm_source=link>" %}

* Get All Orders

{% embed url="<https://app.supademo.com/demo/cmpcfzjhd002zvu0j3kaw5q8t?utm_source=link>" %}

* Get Order Status

{% embed url="<https://app.supademo.com/demo/cmpcg1p150138wv0i80vr9wqc?utm_source=link>" %}

* Get Customer Details

{% embed url="<https://app.supademo.com/demo/cmpcg46et013ewv0igf13p9ti?utm_source=link>" %}

* Create Customer

{% embed url="<https://app.supademo.com/demo/cmpcg827p0enaz70jvhw7me16?utm_source=link>" %}

* Check Customer

{% embed url="<https://app.supademo.com/demo/cmpcg9fj60175wv0iwnofhpdm?utm_source=link>" %}

* Update Order Status

{% embed url="<https://app.supademo.com/demo/cmpcgazej017awv0i69sactxz?utm_source=link>" %}

This integration helps businesses automate WooCommerce order management through chatbot interactions.

### **Petpooja Integration**

Petpooja integration is commonly used for restaurant and food ordering automation.

{% embed url="<https://app.supademo.com/demo/cmpcge7aq0en7xa0jrobz843i?utm_source=link>" %}

#### **Available Actions**

* Create Order

{% embed url="<https://app.supademo.com/demo/cmpcgg7gt04muv70jni39iisf?utm_source=link>" %}

* Update Order

{% embed url="<https://app.supademo.com/demo/cmpcgilhd04n0v70jtrw0inbm?utm_source=link>" %}

* Checkout

{% embed url="<https://app.supademo.com/demo/cmpcgkn8b0epkxa0jovj1pjuj?utm_source=link>" %}

* Get Customer Address

{% embed url="<https://app.supademo.com/demo/cmpcglxg40eqyz70je47kexir?utm_source=link>" %}

* Get Customer Orders

{% embed url="<https://app.supademo.com/demo/cmpcgqhzl04n3v70jfi0hmuw8?utm_source=link>" %}

* Get Order Details

{% embed url="<https://app.supademo.com/demo/cmpcgvmuc04nhv70jbk3eoyqv?utm_source=link>" %}

* Get Order Status

{% embed url="<https://app.supademo.com/demo/cmpcgxabt04nkv70jn53ewics?utm_source=link>" %}

* Get Outlets

{% embed url="<https://app.supademo.com/demo/cmpcgzmej0evhxa0jvfuuk1h1?utm_source=link>" %}

* Cancel Order

{% embed url="<https://app.supademo.com/demo/cmpch0pr00ev0z70jmcb7zqi5?utm_source=link>" %}

* Get Address Details

{% embed url="<https://app.supademo.com/demo/cmpch1vfy01gywv0iut7x4wfh?utm_source=link>" %}

* Get Outlet Details

{% embed url="<https://app.supademo.com/demo/cmpch3glv0ew1xa0j4cx1yg86?utm_source=link>" %}

This integration enables restaurant businesses to manage food orders through chatbot automation.

### **OwnChat Delivery Integration**

OwnChat Delivery integration allows businesses to manage delivery services directly through the chatbot.

{% embed url="<https://app.supademo.com/demo/cmpchcwss01hywv0i0ln6llh7?utm_source=link>" %}

#### **Available Actions**

* Get Quote

{% embed url="<https://app.supademo.com/demo/cmpchdvrw0ewoxa0j6oxm0rj7?utm_source=link>" %}

* Create Order

{% embed url="<https://app.supademo.com/demo/cmpchfb2y04rgv70j5a6sdluo?utm_source=link>" %}

* Get Customer Orders

{% embed url="<https://app.supademo.com/demo/cmpchgmv40ewsxa0j0uvljok5?utm_source=link>" %}

* Track Order

{% embed url="<https://app.supademo.com/demo/cmpchi4rp0exbz70jbnlvzoe0?utm_source=link>" %}

* Cancel Order

{% embed url="<https://app.supademo.com/demo/cmpchj8qj0exjz70jki1b35wc?utm_source=link>" %}

This integration helps automate delivery logistics and order tracking.

### **Why Use Connections?**

Connections help businesses automate complex workflows by linking chatbot conversations with external platforms.

Benefits include:

* Automating payment processing
* Managing CRM records automatically
* Handling e-commerce orders
* Scheduling appointments
* Storing chatbot data in external systems
* Integrating delivery and logistics services

Connections make chatbot workflows more powerful and capable of handling real business operations.

### **Summary**

Connections extend chatbot capabilities by enabling integration with external platforms such as payment gateways, CRMs, e-commerce systems, and booking tools. These integrations allow businesses to automate operations and manage customer interactions efficiently through chatbot workflows.