Navigation & Overview of App Connection
The Apps section in Ownchat allows users to integrate external applications and services with the platform. These integrations help extend OwnChat functionality by connecting third-party tools for CRM, e-commerce, payment processing, scheduling, subscriptions, and more.
Through the Apps section, users can explore available integrations and connect them to automate workflows and enhance business operations.
To access this section, click the Apps icon in the left sidebar to view all available integrations.
Accessing the Apps Section
Follow these steps to access the Apps dashboard:
Log in to OwnChat.
Navigate to the left sidebar menu.
Click the Apps icon.
This will open the Apps dashboard, where all available integrations are displayed.
Apps Dashboard Overview
The Apps dashboard displays a collection of available integrations that can be connected to OwnChat.
Each application card typically includes:
Application Name
Category
Description
Connect Button
Connection Count
These cards allow users to quickly review available integrations and connect them when required.
For example, the dashboard may display integrations such as:
WooCommerce
Shopify
Stripe
Zoho CRM
Google Sheets
Webhooks
ChatGPT
These integrations enable automation and data exchange between OwnChat and external platforms.
App Categories and Filters
The Apps section includes category filters that help users easily find integrations based on their business needs.
All Apps
The All Apps filter displays the complete list of available integrations in the platform.
Users can browse all available applications and connect them based on their requirements.
AI
The AI filter displays integrations related to artificial intelligence services.
Examples include:
Gemini
ChatGPT
These integrations enable AI-powered automation and conversational capabilities.
CRM
The CRM filter shows integrations related to customer relationship management systems.
Examples include:
Google Sheets
Zoho CRM
Zoho Bigin
These tools help businesses manage customer data, sales pipelines, and lead tracking.
Delivery
The Delivery filter displays integrations related to delivery and logistics services.
Example:
OwnChat Delivery
These integrations help businesses manage delivery operations directly within the platform.
Ecommerce
The Ecommerce filter displays integrations related to online store platforms.
Examples include:
WooCommerce
WooCommerce Cart Recovery
Shopify
These integrations allow businesses to manage online store operations, orders, and customer interactions.
Invoice
The Invoice filter displays integrations related to billing and invoice management.
Example:
Zoho Books
These integrations help businesses handle invoicing, accounting, and financial records.
POS
The POS filter shows integrations related to point-of-sale systems.
Example:
Petpooja
POS integrations help businesses manage sales, inventory, and order processing directly from their POS systems.
Payments
The Payments filter displays integrations related to payment processing systems.
Examples include:
Stripe
Razorpay
These integrations allow businesses to securely collect and manage payments.
Scheduling
The Scheduling filter displays integrations used for appointment booking and scheduling management.
Examples include:
Zoho Bookings
Calendly
These tools allow businesses to manage meetings, appointments, and service bookings.
Subscription
The Subscription filter displays integrations related to subscription-based billing services.
Example:
Zoho Subscription
These integrations help manage recurring billing and subscription plans.
Others
The Others filter displays additional integrations that do not fall under the primary categories.
Examples include:
Webhook
MoEngage
These integrations allow businesses to connect with additional marketing tools and external services.
Connecting an App
To connect an application:
Navigate to the Apps dashboard.
Locate the desired application.
Click the Connect button on the app card.
Configure the required integration settings.
Save the connection.
Once connected, the integration can be used within workflows, automations, and chatbot operations.
Searching Apps
The Search bar located at the top of the Apps dashboard allows users to quickly find specific integrations.
Users can search by:
App name
Category
This helps locate integrations faster when multiple applications are available.
Summary
The Apps section in OwnChat provides a centralized hub for managing third-party integrations. With category filters and easy connection options, users can quickly integrate external tools such as CRM systems, payment gateways, e-commerce platforms, and scheduling tools to enhance automation and streamline business operations.
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